Koons Arlington Toyota

by Demetrops on 08/18/2013

Use price quoted by Edmunds service to start negotiations. Salesman was excellent (Oscar C.). Whole process was smooth.

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by groszd on 10/25/2012

I still can't believe what a terrible experience I've had with these people! I spent $15,000 on a 2005 Subaru at Koons in March 2012. 6 months later the car is worth $8,000 AFTER spending an additional $4,000 on unanticipated repairs. Koons couldn't care less. Just to recap, that's a 53% depreciation on the original price within 6 months. Nevermind the $4k in repairs... Koons will make it very, very easy for you to purchase, but unless you buy their pricey warranty, you're totally on your own. They do NOT stand by the cars they sell. Ken E. sold me a 2005 Subaru Forrester with 60,000 miles in March of 2012. The transaction took HOURS and I was so anxious to leave, we didn't get to warranty info. Mike F. was supposed to follow up with me, but he didn't. 30 days after purchase the sunroof motor broke (a $1,500 fix.) When I went back to tell them about the sunroof, Alex B. offered me a $3,500 warranty. Not thinking the TURBO WOULD FAIL 6 MONTHS LATER, I declined. FYI - Replacing a turbo on a Subaru costs $2,500. When I called Ken to tell him what happened, he said to come on by - they might be willing to buy back the car for whatever they appraised it at (significantly less than what I paid) and would gladly sell me another. He said I should buy a Toyota - THAT, they would stand by. Shameful! Subaru was mortified that a Forrester with 60k miles would have a failed turbo - They've offered me a $500 good faith credit. A final thought... I am clearly not a car person. It takes about 30 seconds of conversation for that to be clear. A knowledgeable sales person would have advised me against buying this car (or any turbo), regardless of the condition of the car. For those who are not savvy or interested in knowing alot about cars, you may wish to buy at another dealer where you'll get better attention and counsel.

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by moondog12 on 06/30/2012

I'd somehow managed to get a free remote start with the purchase of my Prius back in 2011 - the installation process (and purchase of the vehicle) was an absolute nightmare. First, the rental vehicle was atrocious. It smelled like someone with horrible B.O. had been driving it before me and no one could even bother to freshen it up before handing me the keys. I was stuck with this smell for 2 days while the remote start was installed. What made this worse was the fact that it was my turn to drive a carpool while I had it, and my fellow co-worker/commuters weren't thrilled with the stench either. How embarrassing! Second, I was originally told I could drop the car off in the morning and be shuttled to/from work while the installation was performed and no appointment was necessary. I get there bright and early the following morning and am told an appointment is required and they never do shuttles for remote-start installs. Well, gee, shouldn't the guy have said that to me when I'd called the first time to *schedule an appointment*? I tell them this and they tell me I can try to wait for a rental to come in to use overnight. So, I wait. And wait. Finally, the stink-mobile arrives and I drive off. The next day I call at lunch time to check and make sure my car will be ready to pick up by the time I'm off work. The guy's response? Car? What car? Thus began my loop of Hell through Koons trying to find someone who could tell me where my car was, who was doing what to it, and when I could pick it up. I was hung up on by a salesman that I already had a grudge against, looped again through several people, dumped again, until I finally got a hold of the name of installer working on my car - who was out on lunch. Go figure. They tell me he'll call back in an hour. At that point, I was ready to go Godzilla on these guys. Surprisingly, the guy did call me back. He told me to show up after work and it might be done. So I did, and it was. I took my keys and haven't been back since. Nor do I plan on returning until it's time to cut ties with my lease. Horrible salesmen experience (that was a whole other can of worms). The service department was just as bad. I regret buying my car from this dealership and all I have to say is I'm glad the remote-start was free with the purchase of the car. Otherwise I may of torn it back out and thrown it through a window. In short, no. Not recommended. I gave 2 stars total. 1 for the fact that it was installed. The other because I'm amazed it works seeing as it was free.

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by moondog12 on 06/30/2012

I purchased a 2011 Prius III from this dealership back towards the end of 2011 based on an internet special that was posted on their webpage. Little did I know it was a classic bait and switch most dealerships pull. I blame myself for this blunder. They posted a special price and I called to schedule a test drive. I thought, "perfect price! Totally in my range!" Ha. I get there and it turns out there's stipulations and requirements I have to meet to get that price. I believe it was you take their special APR or a $1000 discount on the car. Well, I didn't qualify for the special APR and suddenly that $1000 discount vanished. Top it off with the fact they undervalued my trade in by about $2000 - I was going by 2 estimates: KBB and Consumer Reports. I expected at least $11k for my trade in. They offered $9k because it was only worth "scrap at an auction" (according to the salesman). Yeah...no. The car was in excellent condition. I had just bought it less than a year prior as a used car and it was a certified used vehicle that had gotten a work over to ensure it was road ready. It had no dents, no dings, no chipping paint, and no mechanical defects. The interior needed a good cleaning, but that was it. Suddenly, the car that was in my price range is becoming more of a dream than a reality. I was becoming frustrated and highly aggitated with the salesmen. I was dealing with two of them. Mistake number two: As a single female, I shouldn't have gone alone. I feel like one of them (a younger man) was very cocky and arrogant. He would listen to nothing I had to say about my trade in, my logic, or my KBB and Consumer Reports evaluations. Basically, he blew me off. The other salesman was older, quieter, and was the one who took me on the test drive. I had a higher impression of him until he started shoving the keys in my hands and asking me to sign paperwork to transfer my car insurance, approve a loan payoff for my other vehicle, and begin a finance approval for the new car. I felt like an ant going over the edge of a waterfall, no stopping the flow or fighting it. Talk about pressure!! The only person I felt comfortable with by the end of this deal was the finance manager. He was kind, willing to listen, and acted according to my wishes. I was ready to run out the doors with the keys to my old car until I sat down with him. He helped wedge the numbers back down into my price range, though not as low as I had originally aimed for. Were it not for him the deal would not have happened. The pressure from the other two was ridiculous and I was ready to high tail it out of there. In the end, I've had my car for almost 8 months and am happy, not thrilled, with it. I wish I'd have held out for a better deal elsewhere. Now that I've learned what *not* to do when it comes to dealership games. By the way, I checked online out of curiosity - my old car was listed on their used car page for $5,000 more than the offered me as a trade-in (and $2,000 more than I paid for it originally). So, nice job lying to a client, too. I hope someone wasn't duped into buying it at that price.

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by dspigai on 05/30/2012

First contacted this preferred dealer (& others) via internet using Edmunds.com procedures. Rec'd quotes from all. Koons was the first to reply, quote was straightforward & clear. Initial contact was followed up by sales person Alan Soon. Again, contact was straightforward, concise and personable. Later contacts w/ Gen. Sales Mgr. Chris K. & Finance person, Ali Z. were all comfortable. Koons was not the lowest quote, but competitive and they were reasonable in follow-on negotiations. Dans

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by priusowner3 on 11/28/2011

I purchased a new Prius from this Dealer and had a very positive experience throughout the whole transaction. Our salesman, Tache, was knowledgeable, friendly, thorough and very helpful. The General Manager, Chris, with whom we made the deal, was very professional, accommodating, reasonable and on top of everything throughout. The Financial Mgr was also terrific and walked us through the somewhat complicated process in a clear and highly organized manner. I was able to do most of the preliminary questioning and pricing on email so that when we made an appointment to come in and finalize everything the process was as streamlined as possible. We were very well oriented to the car and drove away confident and pleased with the whole experience. They even offer a new car owner's reception to meet the Service Managers and to get further information about service needs throughout the life of the car. Pretty cool.

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by jonmc on 10/11/2011

I have had my truck serviced at Koons for about two years now. The work performed, communication provided, and prices quoted vary GREATLY based upon who you deal with. I had a great service adviser for my first few visits, but he left the dealership. Since then, the service advisers seem minimally interested in taking care of the customer as much as fleecing the customer. As I regularly work on cars, I am cognisant of what is needed vs what they tell me. More often then not, the services they tell me I need are either completely unnecessary or grossly overpriced (charging 2+ hours of labor for a 30-45 minute job). It is a bit sad that a customer must be so informed in order to not be taken for a ride. I would recommend them to the average person. I would also state that their prices are roughly 15-25% higher than competing Toyota dealers.

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by nhopper2 on 10/14/2010

I have purchased six new Toyotas since 1999 at Koons Arlington and have always been very pleased with the experience. Personnel changes have been frequent over the years (typical, I think), but I usually find "the good people" upon returning for the latest purchase. In fairness, I am very familiar with the car business, being in the repair aspect thirty three years(BMW). My knowledge and confidence may have resulted in better treatment than someone "outside the biz" might receive. I don't know. But I would say that I've always been completely straightforward in my dealings with them and that respect has been returned. I'm sure the sales staff there, as well as anywhere, appreciate not being treated with suspicion and the usual defensive measures that many potential customers employ(quite often for good reason..), and HOPEFULLY will respond accordingly. Obviously, not every sales staff member can be counted on to act in good faith - it may take asking around to find the right person. My approach does not imply that one shouldn't be informed and blindly walk in any dealership. Resouces such as Edmunds are very important in that process. I'm just suggesting that the above approach MAY be useful in defusing some of the sales nonsense that all to often accompanies the sales experience at any dealership. It worked for me at Koons Arlington - I hope it works for you.

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by rbuenio on 03/08/2010

I absolutely HATE Koons Arlington Toyota in VA. Everything I have to say is a negative superlative with this place. This is the worst ran business out there, and I mean WORST. If you want to be scammed and want to be treated like [violative content deleted] (for the lack of better terms), then by all means go there. From the way they treat you and the way they conduct their business, NOTHING, absolutely NOTHING is integral. You would want to think that every business strive to work for the customer's satisfaction and earn their respect, well not Koons Arlington Toyota. They would jerk you around and treat you like a worthless street beggar once they get that paper signed and took that money from you, especially the used car "manager". Well I bought a used car from them the 29th of January with a limited warranty. Returned the car for repairs under warranty on the 15th of February. So fair enough, they gave me a loaner to use in the mean time. Within that time period, it's painstaking to find a way to talk to these people. They won't return phone calls and if they do answer they will say they're "with a customer" and they will call back. Guess what, don't hold you breath and wait for that phone call like I did because they never give you a call back. Anyways, 2 weeks later I finally got my car back. Now here's another problem, I paid for the repairs, but they NEVER gave me a receipt on what repairs have been done. Seriously, you have got to be kidding me. Is it even legal for a business to not give a receipt? That's a malpractice. It's not like I bought a shoe and I didn't get a receipt! It's $600 worth of repairs and I didn't even get a proof of service that's supposedly was repaired. Now that's ridiculous and shady. I have a list of things that they were supposed to do, now God knows they only repaired 1 out of them for $600. Now I'm chasing them, again, to get a receipt and to get proof on what have been done to the car and what I paid for. This is absolutely unnecessary from my end as a customer. I shouldn't be going thru this hassle. So I called Alan Ramezan, the used car "manager" and inquired about the receipt. He now tells me that the transaction has been "cancelled" and I have to be re-charged again for it. So out of curiousity, I called my credit card company to validate the "credit" that he said was returned to me, and sure enough there were no credit from them. My credit card company said that it shows a charge of $600 from them, but it's not credited back. So if my gut feeling is right, I'm sensing that they are trying to make me pay double than what I'm supposed to pay. At this time, I'm so drained out and frustrated. I now have to wait another day just to get a service receipt. Not to mention, me constantly finding time to go there and talk to these people. I have a feeling that they are trying to avoid giving a receipt because they didn't fix everything they said that they will fix. Basically, I paid for services that they can't even back up in writing that they did. This shows how shady and unprofessional they conduct business with their customers. If that's the case then I will let Better Business Bureau or whoever aware of that. Oh let me tell you more about the used car "manager". Alan has been absolutely USELESS on helping customers. His customer service is bar none the WORST kind you'll experience from a salesman. It's sickening to see people like him working at this level because you get no respect and no ounce of integrity from him. Incompetent and untrustworthy are the only words I can think of to describe him. I've just about had it with Koons Arlington Toyota in VA, it's so pathetic and ridiculous. I never expected this level of horrible customer service coming from a big name company. Words couldn't describe how horrid, frustrating and how much I despise this dealership. I wouldn't even let my worst enemy go there to spare them the headache and troubles I'm having now. My goal is to let pe

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by doveva on 11/10/2009

I have heard of dealerships and car salesmen that aren't honest and that are notoriously deceitful. This is the origin of those types of places. I received an online quote for a new car. The price was very good, but not exceptional. I was getting ready to go in to make buy the car when I got an email from the salesperson saying she had made a "mistake" on the offer and she "didn't know what came over her" but the price was actually $2500 more then what she quoted me. I understood everyone makes mistakes but I asked her to honor the price since I had changed my plans, made some personal finance moves to line everything up to buy the car. She had the sales manager call me and tell me that she made a mistake and that the car was not on their lot and that "oh maybe it sold" but it isn't on their lot. I asked him if they were getting any more 2010 (it being Nov of 09) models in and he said "no". How convenient that I asked they honor the price for the car and "oh it sold" and we aren't getting any more of those cars in. A total and complete lie in that I received and email from Koons Tysons Location and the sales person asked if I wanted to reserve the very same car that they were getting some in later this month. The salesperson may or may not have made a mistake but the sales manager was obviously lying to me and had no intention of honoring the price quoted to me in an email.

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by brothero on 08/14/2009

I walked in with a no-haggle price from USAA. Koon's Toyota contacted me beforehand, didn't have what I wanted, but called around to some dealerships. When I walked in, they couldn't find exactly what I wanted. I was looking for a Prius, gold-type color. When they couldn't find the car from another dealer and didn't have what I wanted on hand, they offered to order the car. Had they not, I would have walked. These guys wanted my business. The salesman was great. He walked me through the uniqueness of a Prius and helped me as I went on a test drive. He really knew that vehicle well. The order took three weeks, which was fine with me. I got what I wanted. They even had a deal for military with a much lower financing than my insurance/loan company. Just watch out for those expensive service packages they try to sell. I bought one, but I'll never do that again. It's not worth the cost. Research that before you go to the finance person. That's where they'll try to sell that stuff. It's not worth it. Be scared when they offer up the service packages.

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by keoneill82 on 07/16/2008

I bought a pre-owned Rav 4 in February and obtained a loan through a 3rd party. It is now July and the third party has not received the title from Toyota, therefore the interest rate on the loan is going up tremendously. I've called Koons 3 times and spoken with the manager every time. Each time I've been assured that the title was sent. It was not and now the time is up. This whole experience has been a NIGHTMARE. Additionally, after I took ownership of the car, a part fell out and the service to replace it was really slow. There was a mark on the dashboard that Koons said they would clean up and never did. They also accidentally process the loan through Toyota even though I said not to. I was sorting out that mess and getting bills from two places for a few months. In short, the saleman are lazy and dishonest and the service horrendous in every possible way. Avoid this place at all costs. I am now searching the web to post at every available site with reviews to make sure no one else goes here. It was that bad.

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by jeremytford on 06/24/2008

The used car I purchased there had some "We Owe" items to be taken care of. Instead of allowing me to leave it there after purchase, I was forced to drive it away and bring it back later. When I brought it back, they kept it for a week and then informed it it was ready for pick up. I arrived to find that only two out of the five items had been completed (the two most simple and inexpensive). I also found trash and food crumbs in the passenger compartment, as well as used napkins in the cargo area. I had to bring the vehicle back for the remaining items (transfer case repair, alignment, body work/detailing). Now, a week later from dropping off for the second time, I am being told that the work has barely been started. The alignment was done (out in Sterling), the body work and detailing are being done as I write this, and the transfer case was overlooked because it was believed to have been taken care of during the first visit. It's hard for me to believe the part about the transfer case because I had been in constant email contact with them since I left the vehicle there, so they knew there was still a problem. To their defense, they did say the transfer case was inspected by an AAMCO station (out in Tyson's) during my first drop off and that no problems were found, and I could see the case had been washed of dirt build up. However, I immediately noticed and informed Koons of a freshly continuing leak from the transfer case. I suspect now that they may be trying to get out of doing any expensive repairs that may be found necessary after diagnosing the transfer case. They washed off the dirt and leaky evidence, told me it was fine, and sent me on my way. Note that I am not criticizing the service department because I was told they only installed the radio and did the state inspection (the only items that actually got done on time). Rather, all the trouble seems to be originating from the used car department and the way they have been handling these repairs. I guess it isn't uncommon for dealerships to farm out repair work to third parties, but so far none of the work has been documented so I can't verify what's been done. However, I can see what hasn't been done. There are alot of details to this story which I am leaving out for sake of brevity, but my whole experience with them (used cars) has been very shady. I have been very polite and patient, but I've gotten no satisfaction up to this point. Overall, the staff is subversive, illusive, and not at all forthcoming when you ask them about the status of things. Talk to three of them and get three different stories (provided they disclose any information at all).

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by betsyw on 10/08/2007

We stopped by Koons Arlington Toyota with a terrific offer in hand from another dealership-- I'd been ready to buy, but felt it was worth it to stop by one more dealership just in case. I was astonished when Koons bent over backwards to beat the deal I had by a significant amount. They quickly realized that I was well-informed and never tried any "sales tactics" with me at all. They treated me with respect, were honest about their costs and what they could do for me, and impressed me with their integrity. I walked out knowing that both sides were happy with the deal: I got exactly the car I wanted at a terrific price, and they've made a customer for life. I definitely will recommend this dealership to my friends and family.

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