Capitol City Buick GMC

by S&JRobinson on 09/16/2023

I had a very upsetting experience and was charged a lot of money for absolutely nothing! I called them and told them my 2020 GMC Terrain's warranty had just run out this summer (even though it only has 11K on it) and now my back up camera had a blurry picture, and I needed a new one unless there is a way to repair one. They said they don't keep them in stock and would have to order one & that I could come in so they could diagnose the problem. I asked if they could order the camera first so I could get the repair done in one visit and was told no, that they had to diagnose it first. I asked the price and was told the camera was $200 + and it would take about an hour to install. So, I made and went to this appointment to have them "diagnose the problem with the camera". I already knew my problem was my back up camera picture was blurry, and it had no wiring problems as there was still a picture. I assumed this would only take 15 or 20 minutes at the most and that they would either find a simple problem (maybe a scratched lens or moisture under the lens) or just order me a new one. I was left in the waiting room for almost an hour at which point they sent me a text message and an email with a video showing my vehicle's air filter out of the car on a work bench and also them videotaping my back wheels (brakes). I texted back and said "Have you found the problem with the backup camera yet?" to which I received no reply. So, I went out to the service desk and asked the same question and was told they weren't finished yet, & to go back to the waiting room for another 15 to 20 minutes. Finally, I was told to come back out to the service desk where they presented me with a bill for $146.37. I asked what this bill was for and they said it was for the diagnosis. The bill was for one hour of service @ $139 per hour and a 6.95 service fee. I said "you never told me there would be a charge just to order me a part". They replied "I told you there would be a diagnosis" I said but you never said there would be a charge for a "diagnosis" and having always had a car under warranty I did not know about this practice. I asked if I could just settle up once the backup camera was replaced and at that point this rude woman came out of another office and said you have to pay now so we can close this bill out. I said "no one told me there would be a charge for this and I didn't ask for or authorize you to take anything off my car and inspect it at my expense during the 1-hour visit". She said we didn't take anything off your car. I said I have your video on my phone and my email showing otherwise! She said do you still want us to order the backup camera and I said "of course! I have wanted that ordered since my original phone call!" They would not let me leave without paying this bogus invoice of $146.+ less a few dollars of rewards I had so I used my Mastercard and paid the bill so I could leave!

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by Mksepka on 04/11/2017

The service department is really great. I like how they listen to my concerns. I am always satisfied with the work they complete on my car.

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by JCGMontpelier on 01/27/2015

The staff at the dealership are excellent nice and courteous. The internal program for the online appointment scheduling does not work properly. I made my appointment online. However the service area was not informed. Luckily I called to confirm. This in no reflection on service only the coder for the program. Lack of integration can be easily fixed or eliminate the online scheduler. Also get a Keurig coffee machine, the old fashion system is so 90's :).

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by shagie14 on 01/17/2015

Guys are great in service and parts. sales people are also good people .This my third trk and no complaints about capitol city what so ever

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