Rockwall Chrysler Dodge Jeep RAM

by Mike1071 on 12/01/2023

Brought my truck to see about getting the failed dash pad replaced. I got a call in less then 48 hours that it was ready to be picked up. In that short time my advisor Ron coordinated with MOPAR to have it covered.

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by JustMe1 on 11/29/2023

Good experience with service writer and informative. He let me know what steps the mechanic/technician was taking to make sure the problem was solved and repaired. Now that we have our vehicle repaired, we’ll see how well the repair is and no more issues arise. On price fairness, on a repair like we had, there is no time to shop around. Prices are expensive all around so we don’t feel it’s a good question to answer at this time. Thank you

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by LavonCust on 11/27/2023

Courteous staff, promptly serviced my vehicle. With a coupon, it was a very reasonable priced oil change. Thanks

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by JoeBlow 2 on 11/22/2023

There were 36 different error codes that came up when I brought in my vehicle. The dealership service said it was the battery so they charged me $390.00 to replace the battery and do “programming “. I’ve never paid this much for a simple battery replacement. When I drove my car home from the dealership the service shifter message and electronic brake system light came on again. I brought it back to the service shop at the dealership again and was told the next possible issue was the clock spring. He ran a quote and said it would be $905.00, of which $721.00 was for the part. I looked up clock springs for my vehicle and found several parts dealers where the part was anywhere between $140 and $180…so why would the dealership charge over $700 for the same part. I’m extremely disappointed and will not bring my vehicle back unless every other shop is closed down or cannot fix an issue.

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by Eli H L on 11/22/2023

Supposed to change oil, rotate and air up tires. Did not add air to tires, so as soon as I got in, the warning light came on. A simple thing that the vehicle tells you the second you turn it on. So someone parked the vehicle for me to pick up, seeing this error the whole time and didn’t think that maybe they should go back over and quickly take care of the issue.

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by Yancey1 on 11/07/2023

Same day services provided for an oil change, 3 hour time frame given, only took 45min. Really appreciate the service

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by Mike Ram on 11/02/2023

Great job at getting me in unscheduled and being right on time with the timeline estimate, will be back for more work!!!

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by Martinpaz on 10/30/2023

Ms. Christina Rico checked me in for an oil change. She was super friendly and straightforward. She gave me a wait time on how long it would take for my car to be done but finished WAY earlier than expected. Great customer service.

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by 2016Ram3500 on 10/27/2023

I recently had a very disappointing experience with Rockwall Dodge's service department. I went in for a check engine light diagnosis, but unfortunately, I was lied to, manipulated, and taken advantage of throughout the entire process. The service representatives suggested costly services that were not necessary and he completely lacked knowledge about the recommended services. They even failed to consider the previous service history of my truck (at their dealership), recommending the same service that had recently been performed. It became evident that their main concern was upselling, rather than providing genuine and necessary maintenance for my vehicle. What frustrated me even more was the questionable tactics used by the dealership. I was told that a part was not available, and if I approved the service, they would order it and begin work in 5-7 days. Trusting their word, I agreed, but to my surprise, when I called the next morning to cancel the service and go pick up my truck, they miraculously had the part and had already started working on the truck. This lack of transparency and the feeling of being deceived only added to my growing dissatisfaction. This incident was just one of many where I caught them in a lie. I had separate conversations with two different service representatives, and it was obvious that they were both intentionally deceiving me; their stories didn't match up. It was ridiculous how they kept trying to manipulate me, one lie after another. “Oh, I wasn’t here Saturday, so I don’t know.” Completely false - as I knew this service representative was communicating directly with the service rep there on Saturday via phone (he did not know I knew this information before pretending not to be aware). I had consulted with two other experienced diesel technicians who confirmed my suspicions. They provided me with honest and knowledgeable solutions, unlike the blanket ($3k+) fix offered by Rockwall Dodge. To make matters worse, when I finally picked up my truck, I discovered that the dealership had left the coolant reservoir issue unresolved, forcing me to incur additional expenses to fix their incomplete work. And don’t expect any professional courtesy or customer service. I received a text notifying me the truck was ready at 3:59 pm. I responded, asking what is the latest I could pick up. No response. I called to get the needed info, showed up, and three men sat there inside, behind the glass, watching me unload the vehicle I was in, multiple car seats, diaper bag, work bags, etc. Not one service rep came out to greet me, much less offer to help. I brought this up in conversation when paying for the $3,000 service my truck did not need, and he said, “Oh, we were wondering what a Ford was doing up here.” I also mentioned the lack of response to my text, and conveniently when I got in my truck to drive away (after loading it back up while they again all watched from inside), I received a response to the question I had sent earlier, “6-6:30 pm.” My experience with Rockwall Dodge left me disheartened, as it highlighted their disregard for customer knowledge and their willingness to exploit it for financial gain. It is disconcerting to learn that this seems to be a common occurrence at this dealership, as confirmed by one of the second opinions I sought, who had previously worked in the dealership world, “This is what they do.” For over a year and a half, I refused to believe this stereotype, but now I most certainly say that to be 100% FACT. I would strongly advise others to exercise caution when considering Rockwall Dodge for their service needs. Transparent and honest service is crucial when dealing with vehicles, and unfortunately, this dealership falls short in this regard. Rockwall Dodge needs to reevaluate their practices and prioritize the well-being, TRUE needs, and satisfaction of their customers.

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by Ramdriver on 10/22/2023

Quick professional service visit. Service rep was friendly, knowledgeable, and professional.

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by Pete T. on 09/13/2023

Was given bad information on covered rental, was left without a vehicle for 16 days. Was told no rentals would be available for date needed. Contacted the rental company and was told there were plenty rentals available for all rates. Had to confront charges for item covered by extended warranty. Asked if a Military discount could be given, was told if so it’s already figured in.

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by Slickrick on 09/12/2023

It was great experience from the time I made the call to the service department to the time I left. Very professional the gentleman that took my car in for service all the way to the excellent ice coffee that I had there just great. 100% My truck is my business so on that note, I’ll be back!! please if you have any coupons please forward it to my email address. Thank you.

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by J house on 09/08/2023

Very thorough. Discovered safety issues and work with fleet company to resolve. Justin was lead on this repair. Reliable, efficient and trustworthy.

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by Cynthia Curb on 09/05/2023

Gave me a good discount from an online coupon. Was very friendly and helpful. Took less time than they said it would.

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