Bluebonnet Ford
Customer Reviews of Bluebonnet Ford
5 star dealership
byon 01/18/2018
Best dealership around! Everyone is so friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
24 Hour Turnaround (included towing)
byon 01/16/2018
Efficient, polite and spot on!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty repair work/headlights
byon 01/07/2018
I had to return my vehicle for rework because the problem wasn't completely fixed the first time, but the service was excellent and the staff is always courteous and professional. I was provided with a loaner vehicle and the overall experience was pleasant. I understand that sometimes it's difficult to trace down an electrical problem the first time around, especially if there are multiple things causing it. I still think you guys are great and will continue to be a customer here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lshuggins
byon 09/12/2017
Service department was very friendly and helpful. I had my oil changed and also had to get a small item from the parts department. The Quick Lane service representative actually came out to my car and installed the part that had been purchased. This was not anything related to my oil change and could easily been done by myself at home. I was very impressed by this young man's attention to every detail of my entire visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Riding right
byon 08/26/2017
I came in on a Saturday morning, right when it opened up and was in and out within about an hour and half. I enjoyed relaxing in the lounge area while I waited for my vehicle. I also was able to get some additional maintenance up keep on my vehicle that was suggested by the employee at the counter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Listened to customer
byon 05/25/2017
Grey Hyde listened to me and went for a drive with me to hear and experience what I was when driving my Ford Focus. The problem was found and fixed. Very happy indeed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
?
byon 04/26/2017
The knowledgeable, helpful, friendly staff is greatly appreciated.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
thank you!
byon 04/25/2017
Thank you for always being so great and going above and beyond what's expected! You truly are a unique dealership! People like Jesse James and Gray Hyde are great representatives of your brand, and you're lucky to have them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 04/18/2017
Bluebonnet does a great job but the time required to receive service is unreal. If I was management, I would figure out a way to provide an oil change in a reasonable time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bluebonnet Ford
byon 04/17/2017
Took my truck in quickly. Did a complete break job in the time promised. Breaks work great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
21 MAAR 2017 - 30,000 Service
byon 03/27/2017
Prompt - courteous service- first time - every time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Train your service people to be honest at all time
byon 03/17/2017
I would not recommend the first service contact person to anyone. I would recommend the second service contact person to help a friend.l
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Tire replacement
byon 03/15/2017
I had a flat tire that needed to be replaced. When I arrived the machine was down and also my tire wasn't in stock. They kept my rim and called me the next afternoon to say I could come and get my tire put back on the car. It took approximately 30 minutes which was fine. Saved me time in the waiting area having my tire ready to mount.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick response and excellent service
byon 03/10/2017
Excellent service. Took care of me without any issues even though we purchased our Jeep elsewhere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
F350 electrical and vacuum repair
byon 03/03/2017
Joe in the service depart did a great job in keeping me updated and getting the job done quickly. When he was not at his desk and I left a message, he called me back promptly every time. It seems that he worked well with my insurance company also. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor service and car returned unwashed
byon 02/07/2017
We purchased a new Ford Escape - the service the salesman and the financial person provided to us was exemplary. We had to return the car for service as the glove compartment would not close completely, leaving the interior light on constantly. We arrived in the service bay buy no one approached us to ask if we needed help. We stood outside the car and no one approached us. We finally asked a shop worker who was nearby, what a person had to do to get service. He said you have to find a service advisor and ask for help. This does not represent "Customer Service", we noted. The worker said - "well we don't have time for that". We finally located a SA and he arranged to have our car fixed. The car was returned to us unwashed. We wrote a letter to the Service Mgr and GM but did not receive a reply. Possibly because it today's world there are not many managers who know how to write a letter. This was such a disappointment because we had such a positive experience with buying the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brakes
byon 12/11/2016
They were extremely nice and friendly. Gave me an estimated wait time that was correct. I have never had a bad experience there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty service
byon 12/09/2016
Quick and a good experience. Bill got a rental for me very quickly, just in case the service would take a few days and did everything to ensure the extended warranty covered the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Team
byon 10/15/2016
Great customer service, timely upon requests, always take the time to explain technical findings, all around a great team to do business with. 👍🏼👍🏼
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick Lane service is not quick at all
byon 08/10/2016
I enjoy the quality of service provided by Bluebonnet Ford, However, the "Quick Lane" service is hardly "quick" the last time and this time I had to wait for 2.5 hours to have my oil changed. Based on the volume of vehicles you service you need to either enlarge your "Quick lane" service area or cease to call it "Quick lane" service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck polish
byon 08/09/2016
Only reason for a low score is that someone stole my wireless head phones from my console. I know I am responsible for it but it is still disappointing to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments