All American Chrysler Dodge Jeep Ram of Midland
Customer Reviews of All American Chrysler Dodge Jeep Ram of Midland
Absolutely Pathetic
byon 02/08/2024
Beware: I have a brand new Challenger with less than 500 miles and a dead battery... no problem, these things happen. I booked an appointment online through their system for 8am on Friday - obviously, with the expectations they would change out the battery and I'd be on my way to work. LOL! The guy said I would need to leave the car with him for the day because they are so backed up. Apparently the fact that I booked an appointment in advance means nothing. Long story short, I received my car back on Wednesday. You're reading this correctly, it took All American five (5) (V) (Cinco) working days to change a battery! It took them five days to do 15 minutes of work!!! I have reported All American to Dodge corporate as well as requested a refund for my warranty as All American Dodge is the only dealership in the Midland area and I can't afford to rent a car each time I go to the dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great experience
byon 01/06/2017
Advisor and technician were absolutely helpfull.got my car in and out with no problems or any additional fees. Great people there
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change Review
byon 07/29/2016
Vehicle was brought in to have oil changed and the service was done as expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Juan was wonderful !
byon 06/30/2016
Juan is the only service advisor who has called and followed up with us on our vehicle. He does what he says he is going to do and is the only one we will recommend to use
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change Excellent
byon 06/27/2016
Excellent Service and Great Smiles Very Professional and fixed my check engine light with a quick update instead of just setting up an appointment to come in took care of the problem at that moment very cool.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Too long
byon 04/11/2016
The service was done, but the time for a simple oil change was over 3 hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Good service!
byon 03/25/2016
The service was good and fast, i just would like the oil change to be cheaper since I have a diesel truck. Other than that perfect!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/22/2015
The lady at the counter was great. She is professional way better in fact the best as compared to other guys there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service review
byon 10/21/2015
Female in the Service Dept. went over and above what anyone else has done for me since I purchased my vehicle. I would highly recommend this dealership to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 09/24/2015
I went in for an oil change because I was going out of town; it was time for it and knowing I would have to wait a good deal of time because of the time I got there. However I was out in about an hour. Great!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
2016 Jeep Cherokee
byon 09/03/2015
I had a great buying experience. Juan was extremely kind and patient. I would recommend this dealership to anyone looking to purchase a vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
