Customer Reviews of AutoNation Honda Lewisville
Car purchase
byon 04/12/2024
I really enjoyed my first car shopping experience. Marcus, Richie, and Michelle were very helpful and explained everything perfectly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Yzan
byon 08/17/2023
Love my experience, especially with yzan as my salesman,he went above and beyond and got me in a new car to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor Sales Service and After Purchase Support
byon 08/13/2023
I was referred on-line through Cars.com, in search of a used Honda Pilot SE. I found the car that fit my criteria. I put in an inquiry on Saturday evening and got a response on Monday morning. I advised the person that I would be there on following Saturday morning. I arrived about noon. Upon entering the dealership, we were not immediately greeted. Finally, a person asked if we needed help. We were told to sit and wait for the online person because he was attending another customer. After about 15 minutes, I called the number from the email. The person answered, and advised that he will try to get another person to help us. I made an acash purchase with a trade-in for the vehicle I initially chose to buy. After the sale, it took approximately 3 hours to get to the finance department to close the sale. Once the financial part was completed, I was told that my purpose documents would be emailed to me. Unfortunately, they were not. I made several attempts to get my purchase documents and certified pre-owned warranty information. It took nearly 3 weeks before I received the documents via email. In addition, once I left the lot, I discovered a crack in the windshield. As of to date, that issue has not been corrected. Although I had been communicating with representative through text and emails getting resolution to minor service and business issues has been challenging.l lastly, the main phone directory system was not effective in reaching a live person to talk to. I was prompted several times to a general line to leave a message and received no call back. I have asked for the GM name and contact info, but to no avail. This is my first Honda purchase, and in comparison to my prior car purchase experiences, this was least favorable. I love the car, and I greatly appreciated the help we received from the sales representative, Jonah Ramirez.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great new car buying experience
byon 08/10/2023
All procedures including interaction with sales person, test driving and financing were smooth and easy to finish. I would go back for my next vehicle for sure!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil service
byon 07/29/2023
Every service person was friendly and helpful. Good job... And a wash !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ali Thanawala, GSM
byon 07/24/2023
These people are [non-permissible content removed]. They don’t follow up on commitments. They lie , cheat and steal. The GSM Ali is the worst. His mail box is full so that it is impossible to reach him.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
No common sense
byon 07/14/2023
I went in for a warranty service to replace 2 airbags that had been recalled. I called on a Monday, 6/26, and scheduled the appointment ASAP, which ended up being Friday, 6/30. When I made the appointment, the gentleman assured me the replacement parts were ordered and would be at the dealership by my appointment on 6/30. I arrived for my appointment and got checked in, gave them my keys and the service rep said the appointment would take about 3+ hours to complete. I arrived at 9am. They called my name at 12pm and instead of telling me my vehicle was ready, I was told they didn't do any work to my vehicle and they never even ordered the parts! I sat there for 3 hours while they had possession of my vehicle and did absolutely nothing. I had to wait another week, take another day off of work-missed out on making money twice-just to accommodate these [non-permissible content removed] who should've looked on the computer sitting in front of them and checked to make sure the replacement parts had been delivered when I arrived for my appointment. Never using this location again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Video details now
byon 07/07/2023
Was sent a video review of the services needed prior to approval on top of the usual great communications!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 06/30/2023
Had great experience while buying brand new Accord 2023 LX trim. No unnecessary negotiation drama and fixed the best price deal over phone before confirming the appointment. Salesman Valarie was helpful and got good suggestion from Michael on financing options. I would definitely recommend this dealer to my friends. Thanks Autonation Honda Lewisville!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/20/2023
Thorough job with videos!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 06/19/2023
My only complaint, is after setting an appointment, I wouldn’t get my service complete for 2 and a half hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy Experience
byon 06/06/2023
Nick on the sales side was great. Financing through Isaiah was quick and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 05/19/2023
My first time going in for service (oil change) on a 2022 Civic. Mr Norris the Service Advisor was extremely nice and very helpful. He was very upfront on the wait time then walked me the details of what the recommendations were and actually walked me to the car and pointed out the nail in the tire as well. During my wait I was blown away with a small video from the Service Tech who also pointed out exactly his recommendations. Not even Luxury brands do that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Honda Odyssey
byon 05/08/2023
We had a good experience with the sales person Nick. As promised the car was ready in the date mentioned
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was done but started noticing an issue
byon 04/29/2023
The service was done this week, was all good advisor and the work done but I started noticing my miles range is showing off compared to what I have my gas level at, I am not sure what was touched related that but I do not like a false range displayed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Customer Service agent poor service
byon 04/28/2023
Poor customer service. Left my vehicle for oil change in the morning but did not get any notification to pick up the vehicle until I had called them in the afternoon. According to the Shaela the service rep, she forgot to hit the send button to let me know the vehicle was ready for pick-up. At the dealership when I tried to discuss my vehicle she said she was busy and jut brushed me off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
CRV Service
byon 04/27/2023
Brought my CRV in for service. Peter Hensley did an amazing job taking car of me and my car. I’m grateful and blessed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Grear Dealership!
byon 04/15/2023
My family always buys cards from Honda AutoNation . We trust them and we love our Hondas. Sean Song is the best sales rep. He goes above and beyond to make sure car buying is a smooth experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The car-buying process is efficient, fast, and easy
byon 04/07/2023
I purchased my car at a pre-agreeable price. I drove to the dealership and then was able to finish the process and completed paperwork within a couple of hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda recall service
byon 04/04/2023
Timely service and great customer service provided by Michael.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience!!!!!
byon 03/30/2023
My service writer James explained clearly what my car needed. I love that my service writer was trustworthy, courteous, a great communicator, and didn't try to talk me into service items I didn't want. AutoNation provided me a ride to my home and back because the service would take the whole day. I would definitely recommend this service department!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
recall
byon 03/24/2023
Had some recall work done, very fast once the part came in, washed my truck, very friendly people!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments