Customer Reviews of Mercedes-Benz of Houston North
Mercedes GLC 300
byon 02/12/2024
Totally great experience dealing with Northside Mercedes Benz. The entire process was efficient, professional and actually fun. The best car dealership I have ever dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GREAT SERVICE
byon 08/30/2023
Came in for service, oil change was done quicker than expected. Yamila was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Class B Service
byon 08/29/2023
Great Customer Service. Had loner car waiting. Asked if me or my family need refreshments. Not a long wait. Serviceman had knowledge of job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service history review yields satisfactory cost adjustment on brake service
byon 08/27/2023
At settlement time on my most recent B service, I presented information on a prior service that appeared to have been performed incompletely, or with substandard quality control. The service advisor agreed and we reached a satisfactory solution involving a credit for the cost of the substandard service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
All's well that ends well
byon 08/26/2023
There were a few hiccups in the transaction (purchased a 2022 SL63) with Mercedes of Houston. In the end however, all issues were resolved by Aco Stankovic. I took a gamble buying sight unseen from another State. Furthermore, the SL63 had a known issue with a pending recall that prohibited the dealership from selling the car as CPO. I lost a year's warranty because of that, but it was the only SL 63 that came up in a nationwide search in my color combination. Ordering new would have required waiting until Spring 2024 to take delivery, and I wanted the car for an upcoming cross country road trip. The sales department made the process relatively easy. I was able to get a printer copy of the Purchase Contract at a local Auto Nation dealership, and the wire transfer was handled by my bank. Delivery took longer than expected, but that was an issue with the delivery carrier - not with Mercedes Benz Houston North. An item that was supposed to have been delivered with the car was missing. I called the sales rep when the car was delivered, and he said not to worry, the dealership would take care of it. That's the hiccup. I had to follow up to get that resolved. My complaints reached Aco, who was more than accommodating. A check is in the mail to refund the missing item. Furthermore, he clarified an issue about an aftermarket film installed by a previous owner, that my local dealership suggested required a new windshield. I'm relieved to know that I can simply remove the film (or live with the blemish, which is easily covered by my tollway transponder). Aco was very pleasant to deal with and cheerfully resolved my issues. Chances of me buying another car sight unseen from a distant State are relatively small, but if the occasion presents itself, I learned that I could walk into any AutoNation dealership and have them handle the transaction, with delivery coming to the local shop. That's a huge takeaway from all this. I would not hesitate to recommend Mercedes Benz of Houston North to anyone, thanks to Aco's efforts on my behalf.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 08/06/2023
Everyone at Mercedes Benz North is very welcoming
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 08/04/2023
Exceptional, Jason went over and beyond the call of duty, very satisfied and happy with the great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Micheal H was excellent service advisor!!
byon 08/03/2023
He explained everything to me. Gave me what I thought were his honest opinions. Smooth process
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 07/31/2023
As I pull in I was greeted around 3 times. People very friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Prius purchase
byon 07/26/2023
Love the Prius thank you for always being so helpful & taking care of my family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Todd Williams
byon 07/14/2023
Billy did a great job with helping me with my car he took good car of my car and he even got me a ride off from the dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great deal and smooth process
byon 07/02/2023
Smooth process, price was as promised, no additional fees. Great deal on a used Ford Explorer. Only downside was finance department did multiple hard pulls on credit report (4) after saying only one pull would be used for all quotes. Not a big deal just a surprise. I would definitely recommend AutoNation to anyone in the market for a car who does like to deal with the "games" played at most dealerships.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Mercedes buying experience!
byon 06/29/2023
We loved our salesman, Dali. He was very patient with me being a 1st time Mercedes shopper. He made me laugh (a lot)! I test drove at least 3 different cars before I made my decision and I absolutely love my new 2024 GLE 450! Thank you Dali and Ace the sales manager!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service
byon 06/28/2023
My appointment was as scheduled and my service was awesome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on Sprinter Chasis RV
byon 06/21/2023
A little pricey - the same service at our home Mercedes dealership (we called) would be $500 less. And the service rep wanted to add in some services that were not due for 4,500 miles. The work was fine. Done well. Picking up the vehicle on a Saturday (holiday weekend) was extremely slow and confusing process. My service rep was not there and no one took the time to walk me through all the work that had been done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 06/02/2023
Excellent communication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying experience
byon 06/01/2023
Very informative and great
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
2023 GLB 35
byon 05/24/2023
Good afternoon, I just want to share with you my experience with my 2023 GLB. I purchased my 2023 Mercedes-Benz GLB 35 on February 13, 2023. The first month I experienced squeaking noise at the front brake. When I come to a stop either in the stoplight or stop sign stepping on the brake pedal I hear a loud noise squeaking every time I step on it. I scheduled it for service but they never solved the squeaking problem. Now I scheduled again for the second time on May 10, 2023 to service it with the same problem. I have a Ford Raptor and Ford Explorer, I know this is the only Ford brand but it NEVER gave me a problem like what I experienced with my GLB 35. Considering Mercedes-Benz is a high end vehicle but the way I see your service department did not do anything to fix the problem. Now My GLB has been in the parking lot for about 12 days. This is based on my Mercedes - Benz app. I am completely frustrated with this result. I am hoping that this issue will be resolved by your service team. Please let me know of any alternatives if this issue will not be solved again. Thank you, Joel De Vera Santa Cruz
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Team
byon 05/19/2023
The only thing I can complain about is that the phone numbers listed on the website are not operating numbers
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car purchase
byon 05/19/2023
My salesman and Sales manager, Shayan and Zach, were very knowledgeable and professional. Both were diligent about making my purchase successful and satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire pressure error
byon 05/13/2023
Michael was so professional and kind
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Representative
byon 05/09/2023
Could not ask for a better service rep he gets the job done and always keeps you updated on what’s going on.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments