Casa Ford Lincoln

by Kimberly on 06/09/2018

I applied on line and was pre approved prior to going to the dealership. Once there they immediately paired me to my representative who was going to take me through the process. I was not sure if I was going to purchase a vehicle, but I did. My salesperson did not hassle me or give me the run around. He asked me what I wanted and did his best to accommodate my needs. I am a fan of Lincoln and have always purchased my vehicles from this dealership. I have never had anything but excellent customer service and would recommend this place to everyone who wants to enjoy their car buying experience. Damien was my representative and he was great. The finance department was fast and courteous as well. I would say that I keep going back because I have never had an issue with any of the departments. Everyone is friendly and courteous.

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by rene_mtz on 06/02/2018

this is my opinion about the sales service only! the manager made us feel like he was doing us a favor, wont be back there

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by beaner5_2 on 06/01/2018

My wife and I were looking for a new car. Our salesman, Michael Gonzalez, was friendly, courteous, and professional. He made the car buying experience very easy and stress-free.

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by chiefat20 on 05/30/2018

Of the two Ford dealerships we visited Saturday Casa Ford has the better sales people. Mando was courteous, energetic, knowledgeable and very helpful.

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by ssalgado on 05/30/2018

We are returning customers and was very satisfied with the customer service given each and every time we go shopping for a new car.

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by ubrepoed on 05/29/2018

The sales and management were awesome I was in and out no stress or high pressure it was a great experience

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by ricbis2003 on 05/28/2018

I had a pleasant new car buying experience. Thanks Casa Ford Lincoln of El Paso, TX.

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by wandanmi on 05/28/2018

Best salesman ever, Javier Jimenez! We have purchased two vehicles through him and my brother purchased one also. He is efficient, friendly and works hard to make sure everything goes as quick and easy as possible. Thanks again for all you have done.

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by icemaker3 on 07/31/2016

I rarely write reviews, but I feel others need to be aware of this business and their unethical tactics. Me and my wife stopped by Casa Ford on July 9th, 2016. The first salesman that approached me was a guy by the name of Roberto. He was friendly, which we admired, however, I got straight to the point. I told him what specific vehicle (2016 Explorer) I wanted and the specific payment I wanted, which was $400 a month. In fact, I had the VIN number to the vehicle which I got from the website. We haggled with the manager and finally told him I would go no higher than $450 a month, in addition, I was giving them a $1,000 down payment. Make a long story short, the deal didn't go through and we walked out without getting a new Explorer. Upon looking at the salesman's paperwork where he started crunching numbers, it turns out they were trying to give us way below what our trade-in vehicle was worth (2014 Ford Fusion). They weren't here to help us, they were trying to rip us off. Obviously we weren't happy about what they offered us for our trade. The manager would not budge on the specific payment I wanted or the amount I wanted for my trade, even after I said I would go for a higher payment. Big deal, me and my wife figured we'd wait a little bit before looking elsewhere. Here's where I think the dealership screwed up. Less than a week later, guess what? Roberto called my cell phone and asked if I had found a vehicle. I told him no. He said he had good news and to come in the dealership because they had new incentives. I told him I didn't have time and said that the manager SHOULD HAVE settled with the $450 payment I was asking for. He said, "I know," and told me to keep him in mind when we were ready. Then I told him we no longer have the $1,000 down payment we offered to pay them. Life happens. Well, days later, Roberto called me again, this time leaving a voicemail indicating he was very close to negotiating with the manager on getting that payment I wanted and to call him back right away. I ignored him. On Monday, July 25, 2016, Roberto called me again. This is the 3rd time. I looked at my phone and noticed another missed call from Roberto, so it was 4 times that he called. Kind of annoying if you ask me. I thought, either they were trying to help me get into a new car or they were desperate. This time he said he had new incentives, new promotions, more discounts and that he was going to make that deal go through. I specifically told him I could no longer do the $450 a month payment, so now I had to go with my original payment of $400 a month. He didn't care that I no longer had the down payment, instead, he said he was almost there and could make it happen and awaiting approval from the manager. Well, he never called me back so I called him. No answer. The manager finally contacted me and said he would look into it. I don't recall the manager's name, but he didn't sound as if though he wanted to work with me. I explained to him our current financial situation. He said he would have Roberto call me back. Roberto did not call me back. I figured if he has already harassed me 3 different times, they must be willing to sell me the vehicle on my terms. Instead, Roberto sent me a lame text message which read, "Too far apart $515". First I must say, this is very unprofessional on his part and on the part of Casa Ford. This dealership should re-train their salesmen and teach them to NOT give customers false hope and lie about new incentives and promotions being available and telling customers, "I have good news", when in fact they do not. This was very deceiving. This guy was just desperate to make a sale. I experienced nothing but the runaround with this dealership. The point is, DON'T LIE to customers. Even after I walked out that first day, they continued to call me, but never made an effort to get me into the vehicle I wanted. Why call me back several times if you guys can't help me? Very disappointing to say the least.

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by ralpho74 on 05/17/2015

Sales people launched upon my arrival. They asked if I was ready to buy. I said I'm not sure, that's why I'm here to view and drive. The sales people no longer wanted to help. They said that someone will be with me shortly. It took 45 minutes to get help. I left and went to Viva Ford instead.

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