Kinsel Ford Lincoln
Customer Reviews of Kinsel Ford Lincoln
F 150 warranty repair
byon 04/03/2023
I have an extended warranty which I thought was through Ford, however, found out it was a third party warranty sold to me by the dealership at time of purchase. I was led to believe that it was the same Ford extended warranty i had had with my previous F 150.This dealership is terrible at communicating. Dealing with this "non-Ford" warranty was a frustrating experience. Fortunately, one of the mechanics began directly communicating with me so as to bypass the service advisors. He made the repair process reasonable. They need to make him head of the entire dealership...he gets and understands communication with customers. I even asked to speak with and left messages with the general manager...no responses. Thank you, Chance, you are the best thing going at Kinsel! I appreciate your communication and help!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine Service
byon 03/29/2023
I really appreciate the Kinsel Ford Team. My service representative yesterday exceeded my expectations. She continually checked with me on the status of my F150 and I am well please overall experience. The service mechanic even came by to let me know it was ready and that the service rep should be calling me shortly. I have owned six trucks in the past 10 years and two at our home now.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Certified experience was great.....
byon 02/17/2016
Bought a certified 2014 explorer limited. Keith was great with all aspects of sale. Before,during,after.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/15/2016
Very good customer care and service.People are very attentive to your needs at Kinsel.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service ! Friendly staff
byon 02/01/2016
Highly recommend! Quick Service, friendly staff. We use them for everything !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service every thing was very clean
byon 01/20/2016
We just had our oil changed, and serviced in our Mitsubishi Mirage. Service was very good everyone was very nice and service was very quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service Department
byon 01/19/2016
The Service department was on point. Eager to help from the minute I drove up. Friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GREAT AND QUICK SERVICE
byon 01/02/2016
Once again Theresa Seals came through with flying colors....had a check engine light on..brought it in and told Theresa we were leaving Jan 5th on trip to Florida...she got my truck right in and had it checked out..found that it was a DEF sensor...told me I could drive my truck without causing problems and to bring it back when we got back from Florida to have sensor changed changed...i will be back after my trip....I was only at the dealership for about an hour...THANKS THERESA! above it ask about the price i was charged...it was NO CHARGE
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great, friendly Service
byon 12/28/2015
Excellent, Professional, Friendly, Prompt Service! A Special THANK YOU to Theresa Seals in Ford Service Dept. For her personal attention to our needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Holidays Shopper
byon 12/24/2015
I purchased a used Ford F-150. I was very pleased with the way we were handled and how the entire process unfolded. The staff, Jay Richards and Gerald Bailey in particular, were extremely helpful and made the entire experience painless as possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 12/17/2015
Completed job as promised timewise. Very efficient and through. Wash car as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/16/2015
My car was serviced in a very reasonable amount of time and the gentleman who helped me was superb.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/08/2015
Tim, serviceman was very helpful. He took care of all that was needed. He was polite and very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Place
byon 12/05/2015
I know it's sometime hard to believe that people don't make mistakes , now I'm not saying their perfect but I never have a , sticker shock on he bill always told what work is to be done before hand. Kinsel has been my dealership now for 9 years . Thanks to all ! James H Miller
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
mylincoln
byon 11/20/2015
I have a 3 year old Lincoln MKX that I LOVE!! I purchased it at Kinsel's and each service trip is a very pleasant experience with all my requests met in a timely and very helpful way! They go above and beyond what I actually ask for and my car always feels "new" when I drive away!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 11/11/2015
good service for the price. They also honored the coupon I had
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Lady and Diesel Mechanic
byon 11/03/2015
I took my 2011 F350 in to Kinsel Ford to the same lady I always use for service work. When I got to the service window I explained what I was experiencing and the Service Lady said that it sounded like a sensor on my exhaust system. She ask if i had a ride and I told her my wife was on the way to pick me up. I told her that we were in the process of leaving on a trip and planned to pull our 5th wheel and really needed my truck right now. I left her the key and walked into the waiting room...while I am sitting there I see her go back out to my truck with a lap top...she hooked it up to my truck and started running diagnostics on my truck....as I am sitting there she is talking to someone that i latter find out is one of the diesel mechanics....she walks by the window and give me a thumbs up..I walked out to see what all of this means...she said she was right, it was one of the exhaust sensors and the mechanic is going to see if we have one...I walked out to look at the new cars while I wait for my wife....I get a call from my Service Lady telling me to call my wife and tell her my truck is ready...the mechanic had a sensor..brought it out to the Service Write-up area crawled under the truck and changed the sensor right then and there....I WAS NOT THERE FOR EVEN ONE HOUR. These two people went way above and beyond to help us out so we could take our trip on time. I use this same lady EVERYTIME I bring my truck in for work....she knows what she is doing...calls me with updates and does her best to get me my truck when i need it and more times than not does meet the date she has told me. I will continue to use Kinsel and the same Service Lady...she is great! Respectfully, Don Richard
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer service all around!
byon 10/28/2015
Had issues with a high milage used truck I purchased. My salesman was quick to get the issues resolved and everyone in the service department was professional and friendly. The waiting room is also very customer friendly, loved the cubicles that allowed me to handle business while the repair was completed. Kinsel Ford will be my first stop for any cars I purchase in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Timely Service
byon 10/23/2015
Service advisor Theresa Seals was excellent and vehicle was ready quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best !
byon 09/24/2015
As always the staff and service is spot on ! No problems , service explaines what should be done and the time that is required to do the job. Love my Kinsels from sales to service . Thank y'all
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent coffee
byon 09/24/2015
Ford f150, the service was great and fast and thorough. The staff was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
