Customer Reviews of AutoNation Ford Arlington
New Ford F150
byon 03/22/2024
Bobby Jones greeted me in the parking lot and proceeded to find the truck I described on their lot. I actually saw the truck at a different dealer, but he found the exact truck and made a great deal. I was very satisfied with my sales experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 09/23/2023
I'm extremely happy with the service. Jay took care of me, he's a true professional. He went above and beyond and I'm not even a customer, I just took my vehicle in on a recall. 100 percent recommend AutoNation Ford in Arlington.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Ford Service Advisor
byon 09/21/2023
I highly recommend Dave Morrison if you walk into Ford for any service needed on your vehicle. He went above and beyond to ensure my car was taken care of on time and prevented me from having to get a loaner vehicle for work! BEST SERVICE ADVISOR EVER- ONE OF THE MAIN REASONS I WILL RETURN WHEN NEEDED!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 09/19/2023
Service attendant - Amber was on it with updates
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tesha McMillian
byon 09/19/2023
I was told exactly what is wrong with my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/16/2023
Employee was very nice respectful, got offered a ride home and got my car delivered when it was finished, service was good and quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Repair
byon 09/13/2023
When I received the recall notification for my vehicle I was able to get an appointment quickly. The service staff were courteous and the work was performed within the time frame I was promised. The entire experience was very professional and was done quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Edge driver door side lower panel
byon 09/13/2023
Joshua Hromek was very professional and communicated throughout the entire process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brakes
byon 08/31/2023
purchased brakes last year in September, I paid $678 for my brakes all around. I brought it in on Wednesday, August 30, 2023 at 730. The technician claims my brake pads and everything looks good on them. I’m driving my car around today and I can still feel and hear grinding. Now I’m 61 years old my car stays parked in garage unless I have to go to doctors appointment and those are all around Mansfield which is where I live. I don’t go anywhere and my brakes should not be doing that. I can see if I go back and forth to work or on the highway neither one of those is my case.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Friday Afternoon/Evening Oil Change
byon 08/21/2023
The waiting area was uncomfortably warm. I was told that the wait would be about 2 hours but it ended up being about 5.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Horrible Dealership
byon 08/20/2023
This was the 2nd time in 3 months after buying car in February that the part was faulty and still didn’t not put an OEM part. There were also a large quantity of metal shavings in the oil and was not told at purchase the engine was not the original. Do not do business with this dealer or will cost you $$$$… Horrible Sales and service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Courteous and professional service
byon 08/18/2023
I made an appointment for service due to a recall, which led me to Amber, who greeted me with a smile and professionalism. I was offered a ride home and would be contacted when the car was ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Car
byon 08/16/2023
I had the best salesman. Rickey was very kind and helpful. Financing was also very quick and friendly. All around experience was a 10!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service app
byon 08/14/2023
Jamie is awesome. Makes all my service appointments easy and stress-free.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for My Ford Ecosport
byon 08/08/2023
As always, excellent service and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Ford Arlington Sales Experience
byon 08/02/2023
I am giving 5 stars to Auto Nation. Salesman Efrain was excellent to work with. Managers Tyler and Jake are very professional. They made my 2023 Maverick purchase the best experience I had at a dealership ever. Thank you Auto Nation Ford and your amazing sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 stars
byon 07/30/2023
Very quick and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service!!!
byon 07/28/2023
I took my Ford Explorer in for an oil change, and Mr. Edmunds took care of me. He told me it was going to be an hour and a half wait. He came and told me my car was done 45 minutes later. I was surprised because he came and told another customer he wanted to get her an uber ride because her car needed a part that they didn't have, so it would take her longer. He was pleasant and answered all questions asked of him with me and the other customer. Good people skills!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great initial sales person - the "closer" brought it down
byon 07/26/2023
Excellent salesperson experience. Our salesperson Jaime Hernandez was friendly, helpful, and tried his best to make the experience efficient and pleasant. Post sale he has continued to be very responsive, researching questions we have about the vehicle and making sure that we are able to use the various features. Unfortunately, it turned into a traditional car buying experience once we started talking numbers. Confusing re-arranging of the numbers, mysterious charges, missing rebates, and discounts all made their way into the process once it was handed off to the "closer." If I had not printed out all the online pricing that AutoNation had on their websites, I would have been charged thousands more than what they were advertising. It's great when a dealership asks you what is important and what you will be using the new vehicle for. However, when they sell you the same old stuff regardless of what you say you need, it lets you know that they are filling out the forms because some consultant said they should, not because they really care. In our case we specifically said that the vehicle was for long-distance travel - and they still pushed us to the AutoNation plan that is good only at their dealerships. I'm sure that their service department is good (although I have already found that they have no idea how to fill a tire to proper pressure) but if we are traveling it's going to be easier to find a Ford service center than an Autonation dealership. My only experience with the service department so far has been the improperly filled tires at delivery and their inability to answer a question about what part number is required to allow my trailer TPMS and camera to show up on the screen in the truck. They did do a great job of repairing the paint on the truck that was damaged unloading from the delivery truck, but they did not repair the damaged trim that was pointed out at the same time. Overall, an acceptable experience for a traditional dealership, but did not make me a "customer for life" so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience!
byon 07/25/2023
Took my car to Auto Nation for a recall. Everyone was friendly and helpful! The advisor Tim, said I would be in and out in 15 to 30 minutes and 20 minutes later my car was ready!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/25/2023
I needed the felt powertrain dirt cover replaced and needed it completed within a few days as I was moving. The service advisor worked on this issue and was able to get the work completed the same day. The service advisor was professional, courteous and very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick work on a recall situation
byon 07/24/2023
The service department was quick to verify that my Fusion needed to be worked on to correct the recall. The appointment was easy to make & the service took less time than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments