Customer Reviews of AutoNation Chevrolet West Amarillo
Another great experience
byon 03/10/2024
I have been using Autonation for quite a few years to buy my new or used vehicle. (I've done both) They are very helpful at helping me get what I want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dick Gillaspie
byon 08/25/2023
Every time I take my vehicle to Autonation West I am greeted by a friendly but professional staff. My complaint or need is taken care of immediately. Ann Smith is the service consultant I use because she is friendly but very detailed oriented. Just a great place to do business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car buying
byon 08/22/2023
Great sales team and easy going
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
3+ hours for an oil change
byon 08/18/2023
Why make an appointment if it still takes over 3 hours for a simple oil change. Arrived 20min early and was still late for my work meeting that I made the service department aware of at time of drop off. Was only offered a shuttle to the meeting until it was too late. Frustrated and will not be back for additional work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sergeant U.S. Army Retired
byon 08/16/2023
The front-end alignment was done quickly and correctly, allowing me to have no worries about the tire wear. Also, damage to front end turn system.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
customer
byon 08/11/2023
My experience went very well. They got me in and out very quickly. Waiting room was very nice and had drinks and snacks for customers. Ms Ann Smith was very nice, thorough, and professional. I hope to get her if I need service in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine maintenance
byon 08/11/2023
Great experience every time I go in. The service advisors are quick and helpful with all aspects of what I need done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 07/31/2023
Leo was salesman who helped me buy my 2021VW. He very friendly and patient with me. Leo even took a pic with me and my car. Everyone there I spoke with was very nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Safety Recall
byon 07/27/2023
I received a card in the mail stating I had two safety recalls on my truck. I called the number and set up an appointment. I dropped the truck off that morning, and was given a ride back to work. They called that afternoon and said the service was complete. I picked up my super clean truck that same afternoon. Super easy and quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 07/20/2023
We were satisfied with the oil change, alignment check, and tire rotation. It took about 2 hours, but well within the expected time frame. Everyone was very helpful and kept us informed of the progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Vehicle Experience
byon 07/20/2023
We have always had good experiences with AutoNation Amarillo West. This is our 3rd new and used vehicles that we have purchased here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service dept.
byon 07/20/2023
ann smith was very helpful and informative with my service. would recommend her to help with services required at this location. thanks ann.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 07/13/2023
Ann Smith Is the best, just like always
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service
byon 07/12/2023
Not a good experience. I made an appointment almost a week before to have recall service done on my 2013 Chevy Spark. Mid-morning appointment so I had to set the whole morning aside plus travel across town. Work wasn't done because the service manager had to order the parts and re-schedule me to come back (again) to have the actual work done. I had thought the initial appointment I made WAS to have the work done. I suspect dealerships aren't enthused with recall service but I have to wonder if this would have happened to a regular customer paying to have service done. So...one star at best.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
YOUNG SERVICE VISIT
byon 07/03/2023
Annie is always freindly, i enjoy taking my car to her for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Good Service
byon 06/28/2023
Very pleased with the service I received at AutoNation West in Amarillo, TX. Everyone was very polite, courteous and professional. They got me in quick and had the work completed really quick. I would highly recommend this business to a friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/28/2023
Made appointment on line. Dropped car off at 830 was ready for pickup at 1130. Was sent 2 text messages informing of service completed. Also car was washed. Very easy to use.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gtr purchase
byon 06/25/2023
Smooth transaction car was nice and clean thank you very much
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Chevrolet Colorado Trail Boss
byon 06/22/2023
I bought a truck from AutoNation Chevrolet Cadillac West Amarillo. To say my experience was amazing is an understatement!!! I would like to thank Kevin Kessenger ( general manager) and Gregory Franklin for going above and beyond for me. They were professional, helpful and accommodating to my needs in finding my new truck! Thank you AutoNation Chevrolet Cadillac West Amarillo!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 06/07/2023
Aaron was very professional and courteous
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Howard L Stanley
byon 06/06/2023
they did what I asked. Then they washed the pickup.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Damon rocks!
byon 06/05/2023
From the beginning of our experience until the end, Damon has been first class! He wasn’t high pressured, and he just waited patiently for us to make our decision. Since then he has called to check on us. I am going to recommend him for anyone searching for a good deal and great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
2 Comments