Ford of Murfreesboro
Customer Reviews of Ford of Murfreesboro
Review type:
Misleading Internet Pricing
by GregHBNA on 01/19/2019MISLEADING INTERNET PRICING The only aspect of this dealership I would give a 5 would be selection of inventory. Internet pricing is very deceptive and not the price you will get, therefore would get the lowest rating possible. Final price… you will end up with will be thousands over advertised internet pricing. Sales managers will state advertised internet pricing is an error, and that they do not have to honor it, and will negotiate with you for other arrangements. Add on's and doc fees are advertised to be included in the posted internet pricing, however, appear to be added back into the final negotiated price. Both the owner and general manager are non responsive to emails, and to phone calls, or returning them. Obviously developing a non-confrontational policy with customers in events of sales policies and tactics. If you have you own financing or have already been approved thru Ford, be specific to state it, otherwise, they will submit your loan to a number of banks, thus increasing your credit inquiries. In detail, I wrote the GM and owner several emails stating why I was owed several hundred dollars, yet my concern was never addressed by either one. I did talk with the sales manager, stating that the internet pricing was in error, and that they didn't have to sell me the truck at that price, that it was several thousands of net loss to their dealership. Unfortunately, if in error, why has it not been updated changed? Internet pricing remains the same on three other trucks as the one I purchased still in inventory, still advertised the same. Make sure you request in print, all the rebates you qualify for, to avoid any misunderstandings that will affect the final price. In the end, the deal you sign for is the price you pay. This dealership will not acknowledge any pricing errors after your contract is finalized, regardless if was an error in advertised pricing or not. Names of staff have been withheld out of respect. You can review the owners, general managers, and sales staff members online at the Ford of Murfreesboro website under the ABOUT-MEET OUR TEAM tab. Also, the dealership's number of 615-439-XXXX is non-existent (this is the number they leave in review rebuttals to contact them). In closing, if you are internet shopping their website, make absolutely you request a breakdown of their pricing before proceeding.Thank you for sharing your detailed feedback. We're very sorry that you had this sales experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and to ensure full transparency. Please contact our General Sales Manager, Tim Blanco, directly at 6158934121 ext 1399 if you would like to further discuss this matter.
Great experience
by UnclePatches on 11/02/2018If you are in the market for a used car speak with Jordan at Ford. He is knowledgeable and provided a great buying experience.We're so glad you had such a great experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!
Great salesperson
by Mark0753 on 09/25/2018John Richter, our salesperson at Ford of Murfreesboro was great! He did an excellent job describing all of the feature and benefits of the F150 Platinum we eventually purchased. John continued his support of the process to make sure we… were completely satisfied with window tint, a missing key fob and our request to have the FX4 Off-road decals removed. We look forward to working with John for our next new vehicle!It's great to hear you enjoyed dealing with John! Congratulations on your new F-150! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clearly the Best
by floramac on 09/19/2018I went in to Ford of Murfreesboro to get a car but really didn't think I could considering some of my past choice. The young man that helped me had been there for about a month and was WONDERFUL! Everyone there was help polite… considerate and just darn good. I left with not a used car that I had come in to buy but a 2018 Ford Escape with 67 miles. They got me a great rate and car payment. 'l'm telling everyone I know that is looking for a car to go see them. Thank you, George, Dwayne and Chico!!! A very satisfied customer.Hello, thank you so much for your positive comments about Ford of Murfreesboro! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!
Internet Sale Ford Explorer
by Cgmcalli on 07/28/2018I worked with "Mop" via the phone, text and email and overall the experience was pretty painless, not a norm for purchasing a vehicle. I ended up purchasing a new Explorer and couldn't be happier.Thank you so much for your kind words about your experience here at Ford of Murfreesboro. We try every day to satisfy our customers and its always nice to know when we succeed. Congratulations on your new Explorer! Safe travels!
New F350 Purchase
by Happy_Buyer on 07/04/2018The entire experience was positive. We love our new truck.We really appreciate your feedback! Congratulations on your new truck! Safe travels!
We really appreciate your feedback! Congratulations on your new truck! Safe travels!
Great Truck and Price
by NCMike68 on 04/30/2018I found the truck I had been searching for and contacted Max in internet sales to talk about the truck. I have bought a lot of vehicles in my life and this was by far the bet and easiest experience I have ever had. We worked everything out… on the phone or emails and when we went to pick the truck up all there was to do was sign the papers and write the check. Max did a great job and would recommend him to anyone.We're thrilled to see you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. If you're ever in need of more help, please let us know! Take care!
Great experience
by Paddpop on 01/05/2018Stopped in to check out some used vehicles we saw on Internet. Was helped by April in Sales. She helped us in every aspect of picking the right vehicle and making sure we were happy with the whole process. We were very pleased with how she… was able to find the tight vehicle for us in our price range.Great experience
by FranklinTN on 09/06/2017Had a great experience buying a new 2017 Escape and trading in my old 2007 Fusion Would choose them again. There is a reason they are the largest Tennessee dealer, and why we traveled further to buy from them than from dealers who are… located closer to our homeBait and switch dealer, very bad
by KenRsh72 on 09/04/2016Would not answer the phone so I used online chat. They confirmed the used car I was looking at was there. I drove an hour to find out it sold yesterday. Then they wanted me to buy any other car but at an increase of 3 to 4k. I would… recommend going somewhere else.We are terribly sorry about your experience. With over 150 employees, we need a little more information so we can address this issue. Our goal is to provide a World-Class experience during every visit. We can assure you that our team would not mislead you on the availability of our inventory. When you have a few minutes, please call (615) 893-4121 ext. 1395 to help. All the best, Ford of Murfreesboro
Wonderful and through staff.
by NewBlue2 on 07/16/20162016 Ford Edge. I believe that the service and staff went beyond helpful. I was extremely pleased with their suggestions and help. Julia and Ryan explained the features and answered questions until I felt comfortable.This is so great to hear! We take pride in delivering World-Class experiences to our customers. Ryan and Julia are going to be so thrilled to hear your kind remarks. Thanks for being such an awesome customer. See you again soon! All the best, Ford of Murfreesboro
easy to deal with
by thewaggs on 07/12/2016Jason Burke is the best salesperson I have ever dealt with. He is the reason I decided to purchase a truck from your dealership.This is WONDERFUL! Thank you so much! We take pride in creating World-Class experiences for our customers. Jason is going to be so thrilled to hear your awesome feedback. Thanks for being such a great customer. All the best, Ford of Murfreesboro
Great Salesman -Chico Marble
by Donajean56 on 07/07/2016We Appreciate Chico Marble very much as he is a super Genuine Nice and peasant Man. Hd is also very knowledge about Ford products. We have dealt with before and will always deal with him. We will also recommend him to our friends and to… anyone. Thank you! Mark and Donna Davis......pus. We purchase a 2016 Ford 150 truckThank you for taking the time to leave us this incredible 5-Star review. We appreciate you choosing Ford of Murfreesboro to purchase your 2016 Ford F-150. Chico is going to be so excited to hear your kind remarks. See you again soon! All the best, Ford of Murfreesboro
Ford of Murfreesboro
by davidtho on 06/03/2016The salesman was very good. I have bought many new cars, and this salesman made me very feel comfortable. We purchased a 2016 mustang ecoboost from Chico. We also liked and appreciate the finance manager Will for working hard on our… financing and helping us get a good interest rate, and making sure our sale went through.This is wonderful to hear! Thank you for taking the time to leave us feedback! We appreciate your business tremendously. Chico and Will are going to be so excited to hear your kind remarks. Hope you are still enjoying your 2016 Ford Mustang. See you again soon! All the best, Ford of Murfreesboro
worst customer service ever
by kemoody on 01/13/2016This place is the worst. First off don't believe anything they say. Ever. They lied to my husband who is a Marine who is tax exempt lied saying he had to pay $500 and would get back once he registered his car. Nope that never happened. The… sales guys are awful they never want to help they just want to sell you a car and never answer any questions. Don't believe these people if you do it's your fault in the end.We are terribly sorry for the confusion. This doesn't sound like our dealership at all. Our pledge to honor Veterans with several programs is extremely important to us. Our team is reaching out to you to find out more details. We appreciate your honesty and look forward to learning more how we can improve. Thanks for your time. All the best, Ford of Murfreesboro
THE BEST CAR BUYING EXPERIENCE EVER! THANKS JT AND WILL OF MURFREESBORO!
by JHarrison0215 on 12/30/2015updated 01/12/2016My husband and I came into the Ford of Murfreesboro in a terrible situation with a 2008 Chevrolet Impala. I was very frustrated with the Impala and the previous news/offers I received while shopping around for different cars. Once we got to… the dealership, JT and Will made my husband and myself very comfortable. We explained to them the situation and told them the type of car we were looking for and they exceeded all of our needs without us going into much details! They listened, asked specific questions, and they both worked with us to get us the best deal they had for our situation. They went over and beyond to work and offer us a deal that would be comfortable for us to handle. Out of the several dealerships in Nashville, Ford of Murfreesboro was the most helpful and had the friendliest salesmen. They are a wonderful team that collaborates in an effective manner to exceed customer expectations. On Friday 12/11/15, we purchased a 2016 Ford Fusion with the help of JT and Will and an awesome deal that we couldn't turn down! After driving the car for a few days, we were called back into the office for some complications with paperwork and contract agreement issues. After a few hours of going over everything and reworking a few things, Will returned to tell me that he ironed out the issues and offered us an even better deal than we had before. This team is truly amazing!! Overall, this has been THE best car buying experience I have ever had. After days of frustration, exhaustion, and wanting to call it quits, the guys at Ford of Murfreesboro turned this experience into the absolutely best. I would recommend this dealership to anyone who wants the absolute best car buying experience ever. These guys are amazing, very knowledgeable, and they truly care about their customers!!Ah-mazing!!! Thank you Harrison family for leaving this incredible review. We are so happy that you had a great experience with us and especially JT and Will. Your feedback will continue to help us improve. Enjoy your new Ford Fusion. See you again soon!!! All the best, Ford of Murfreesboro
Great service, excellent at listening to your needs. Smooth deal!!
by onemoreman on 12/17/2015updated 01/08/2016I contacted the internet manager (David Tibbs) by phone and told him what I was thinking. We set a time to get together at the dealership to look at some options. David was great! He asked a lot of good questions about what I was looking… for while the used car manager appraised my trade. He then went and got a particular vehicle based on the information he gathered from me and we worked a deal. I was really pleased at how well he had listened to me and we didn't have to waste a lot of time looking over different vehicles. The sales manager (Joe) came over to introduce himself and bring closure to the deal. He was very courteous, personable and professional. Deal closed. Finance went well and quick with Vincent and we were out the door. I did't feel pressured at any time and was very happy with the entire process. I have purchased many vehicles over the years and this was definitely one of the best experiences I have had.Great service
by Jcsisco on 12/24/2015I bought a 2015 Ford F150. The staff was super friendly and willing to deal with meHope you are enjoying your F-150! Thanks for choosing Ford of Murfreesboro to make your purchase. We are so happy you took the time to leave us feedback. See you again soon! All the best, Ford of Murfreesboro
Awesome Sales Process
by SemperFiGuy on 12/20/2015updated 12/29/2015April Cromety, sales, was incredible. She worked quickly and hard to make the deal. I would definitely recommend her and the new sales process to others. Hurry in!We are so happy that you had a great experience with us. April is going to be so proud to see these awesome remarks. Please let us know if we can do anything else for you. See you again soon! All the best, Ford of Murfreesboro
Best Buying Experience
by juliam529 on 12/18/2015updated 12/29/2015Purchasing my Ford Fusion from Ryan Greatrex and his team was the easiest buying experience I've ever had! Thank you Ford of Murfreesboro!This is awesome to hear! Thanks for sharing your great experience. Ryan is going to be so thrilled to hear this. We appreciate you buying your vehicle from Ford of Murfreesboro. See you again soon! All the best, Ford of Murfreesboro
Great Experience!!
by SappFamily on 12/17/20152016 Ford Fusion!! Service was perfect! Garrett Mayfield is wonderful!!This is AWESOME! Thanks for buying your Ford Fusion from Ford of Murfreesboro. We appreciate your business. Garrett is going to be so thrilled to hear your comments. See you again soon! All the best, Ford of Murfreesboro
Ford of Murfreesboro did contact me regarding this issue. After discussing this matter further with the general sales manager, we did come to a resolution on a price adjustment in my F150 deal. I realize you folks work in a busy environment, and I wanted to thank you for hearing my side of the story. Thank you again for stepping up and making it right. Greg H.
by greghbna on 01/22/2019