Customer Reviews of AutoNation Honda 385
Extremely Happy Customer!
byon 10/05/2023
Well I seldom take time to write a review, like once every five years! In this case I thought I would be completely amiss if I did not- out of appreciation write a glowing review of my experience at Honda Hacks Cross! I called about a vehicle that I found online and set an appointment to come in. Originally I spoke with the car sales manager LAURIE- (an Aussie)- Who was a great communicator and very fun to talk to. He then connected me with a salesman name Tim who sounds like he’s 30 on the phone but when you meet him he has white hair…lol i’m telling you these guys are over the top, they’re easy to work with they’re entertaining, they’re fun, they’re straightforward and highly professional! I saw the car, I drove the car and I bought the car! The process was streamlined, quick and easy! I had bought an atlas Volkswagen that was too big for me to drive and got back into a Honda Odyssey which is perfect for me- they gave me a great price for my Volkswagen so I also sold them that car which was another very easy process! These guys are trustworthy highly efficient and super fun to work with- I give Honda at hacks cross a five out of five stars and if I could give them 10 - I would! If you want to enjoy your car buying experience Tim has access to all the AutoNation car lots and he can look online and find any car you looking for and I promise you will enjoy working with him he is the nicest fellow! Sincerely, One Very happy lady!
oil change
byon 06/17/2020
$95 for an oil change on a 2015 Honda
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service
byon 02/11/2020
My service was quick and very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 10/07/2019
Everyone was very helpful and full of information.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Forced to buy the car/Worse experience of my life
byon 09/27/2019
I feel I was forced in purchasing my car from Autonation Honda. It was all about making a sale and not treating me with respect and thinking about me the customer. It was a bad experience dealing w the salesman all the way to the finance manger. The General manger never took/answer any of my calls. I will never go to that dealership again or recommend to family or friends.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Incredible car buying experience!
byon 09/08/2019
The team at AutoNation385 was very attentive and helped me get into my dream car at a payment that I can afford! I have been a service customer for 15 years and the Service team is always very professional and knowledgeable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service-John Tierney
byon 08/16/2019
John always is courteous and knowledgeable!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pam wiseman
byon 07/23/2019
As always they go above and beyond. We were asked several times while we waited if we needed anything. That is always amazing to know someone sees your waiting and cares.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best car buying experenice!!!
byon 07/02/2019
This is by far the best car buying experience that I have ever had. Just happened to find the car I was looking online. Saw it was at this dealership. I sent an email asking about the car. They respond within a couple of minutes. Did all the negotiating via email. When I went into the dealership they picked right up where we left off in the emails. Went for a test drive, got the money part done and i was out of there. While getting all this done, I had my 3 kids with me, this dealership had a playroom for the kids and when my two year old started to get bored a nice gentleman brought him a balloon to play with. When I left with my new car it was cleaned inside and out. All of the stickers and plastic was taken off. Anything worth keeping like the window sticker and such was put with the owners book, nice and neat. I couldn't ask for a better experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Autonation 385
byon 07/02/2019
Professional, timely, a great experience! I won't go anywhere else for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda service review
byon 06/24/2019
I had a pleasant experience and no complaints.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchased a 2019 Honda Pilot
byon 06/07/2019
Alicia in Internet sales was very nice, she was knowledgeable and aimed to please her customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Airbag replacement recall
byon 05/27/2019
Promised ready by early afternoon. Did not answer phone. Got call back at 6pm. No courtesy car wash.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Friendly dealership
byon 04/12/2019
My first time to this dealer and my first purchase of a Honda. Noah was my sales person, assisted by his manager, and the person who handled all the paperwork. I was impressed as to how friendly and relaxed the people, the process of purchasing, and everyone I came into contact was. I purchased a 2018 Honda Clarity plug in hybrid Touring. Based on Honda's reputation, I moved from another hybrid brand and it proved to be the right choice. This Honda vehicle not only looked great outside, but interior as well. The battery milage is fantastic and the car put the fun back in driving. In two weeks of driving, we have not used a drop of gas driving around town. I will be returning in the future to this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Factory recall related Service done Well, thank you Autonation Honda
byon 02/25/2019
Very good, at very satisfied
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/16/2019
John is the best service agent ever! He gets my vehicle in and out of there without excessive wait time. He is always responsive and treats he customers as if he were on the other side of the counter. He and the dealership make oil changes a pleasure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast, easy, all needs met
byon 01/15/2019
The right used car (2011 Toyota Camry) the right price and purchase process easy. Second experience in six months and both were easy. Ask for Anthony Price. Just one issue. Took a while to get documents needed for tag. Resulted in penalty, but not too much money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great team
byon 01/08/2019
Everyone was super friendly and welcoming. The staff is wonderful and we enjoyed our buying experience there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Antoine Price the Sales Representative was excellent!
byon 12/29/2018
The sales representative makes all the difference when buying a car! We had driven the Insight with another sales representative before Mr. Price and had just test drove another make at a different dealership but decided to test drive the Honda Insight one more time before buying a Prius. We have three Hondas and have been pleased with all of them but wanted a Hybrid! Mr. Price was knowledgeable about the Insight and answered all of our concerns!!!! This was the first time we had met Mr. Price and we are grateful we did, otherwise we would be driving a Prius.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Untruthful
byon 12/04/2018
Different price over the phone versus coming into the shop to get the work done. Adam at the service desk was basically pulling prices over the air. Simply saying "you had a misunderstanding over the phone" doesn't cut it all the time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great experience!
byon 11/20/2018
Our experience was great from the moment we stepped into the showroom. Our salesman was friendly and helpful. Our transaction went very smoothly. We would definitely recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My 2018 Honda Civic
byon 11/13/2018
Outstanding. Noah Navarro was fabulous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
2 Comments