Faulkner Hyundai Harrisburg

by MissDawn on 07/30/2018

What should have been a great experience turned into a nightmare. I went to look at used cars that I found online the salesman steered me towards a new left over 2017 Hyundia Accent SE 4 door hatchback. They took a couple thousand off the sticker price and I asked if they would give me 100,000 mile or 10 year bumber to bumber warranty and they said no. They got my credit approved but the interest was very high since I had become disabled and couldn't work and am in the process of rebuilding my credit. I needed more time to think about the purchase and asked for a few days so I could look around at some other cars on my list and I was also still waiting on my check from my ins. company they asked for a deposit of 500 to hold the car when I went back a few days later I had decided I wasn't going to purchase the car and was just going to go with one of the low mile used cars I had found but the finance man said upon arrival "I have great news!" He said, "I got you a lower interest rate (which was almost half of the first approval) I got you the 100,000 or 10 year warranty and waving the $100 deductable and giving me free oil changes, inspections and tire rotations for 3 years here at our service center. Which the service part was really nothing as I am moving out of state in the next year and they were aware of that fact. They were also aware of the fact that I am disabled and have brain damage I had to hire an aid to help me keep track of what vehicals I liked and why or the ones I didn't and why ect. She was blown away and with the deal they were giving me with that warranty and the lower interest rate it was pretty much a no brainer to buy the car. So my aid reviewed with them and me everything they were giving me and by this point the, manager and a sales man were all in the room while my aid repeated everything back that their finance man had told us he "got" me. They were all nodding yes and saying correct ect. They had all the papers ready and got them out and I said wow I wasn't planning on buying a car today I don't have my glasses with me i wont be able to see a thing and I did not get the check from my ins. yet. They all said it was ok that they could take a check and would hold it until July16th and they would help me get through the paper work so I agreed. Huge mistake! My aid left the room her job was done and everyone else left to except the finance man and he said shut the door. I saw a sign on the wall that said all transactions in this room are recorded so I felt assured that I wasn't going to get screwed over so I signed where i was told to sign and saw where it had a $100 deductable he waved his hand and said dont worry about that. I asked how long I had to return the car I said what if in a day or two or week or two I hate the car he said bring it back we will make it right. So we finished up I got the keys and there were no remote start fobs on them and they all said the car didn't have remote start when I knew and my aid knew it had when we had test drive the car... so they apparently took that out of the car... Also the car I test drove they said was all wheel drive this one is not I found out later. So after almost a week I finally had a chance to look over the paper work and saw they had charged me $2,500 for the warranty. I was instantly infuriated as things just kept getting worse but I calmed myself down and figured it was an honest mistake that would be fixed. I went back into Faulkner Hyundia and was approached by a gentleman I didn't know and my original sales man who was very young and they had all basically pushed him out of they way during the process of trying to sell me this car. The young sales man agreed that it was a mistake and surely they would fix it. They manager came out and I was taken into a room with the manager, the finance man ect. I told them why i was there and that's when the all the lies came out. He tried to use the excuse he never said free! I said you said you got me the warranty that implied it was a gift, free, no charge and you also never said it was $2,500! Now the car passenger side floors back and front are soaking wet I would assume from the ac drain line being clogged and the car is noisy, idling loudly and sometimes does not want to accelerate. The paper work was not redone the owner just gave me a letter stating they would apply the $2,500 to the principle of the loan when I wanted the entire sale rewrote properly. Now I am not even sure the car I test drove is the car I received and with the way it's running God only knows what long term damage has been done to the engine, transmission ect. Every time I look at the car I get sick. I don't even want this car anymore now because how can I be sure the car will last as long as it should and I am also worried about mold and mildew issues from all the water in the vents and saturated carpet as I have mold and mildew allergies. I am in the process of filing a claim with the Better Business Bureau and will go from there. With these issues I definitely should have the 10 year or 100,000 mile warranty that he told me he "got" me since who knows what longterm damage these issues may have caused. When I checked yes to did they answer all.your questions with a yes it was because yes they answered them but with lies!

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by BRobbins on 12/12/2017

I bought a Toyota Tundra Nov 21, and 3 days later realized the vents were not blowing. According to the carfax report it had just been inspectex by Faulkner Hyundai on Nov. 8. I contacted my salesman who said to bring it in and they would fix it. 2 weeks later they finally get me in and after having the truck for 5 days, they tell me it's going to be $3500 and the truck was sold As Is and they're not fixing it!

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by mfw_reviewer on 05/17/2016

Thank You, I came, you saw, we talked, we drove, I want, you wheeled, my dad deal'd, then he wheeled, and you dealt! Wonderful ballet of push and pull to see such a victory for both parties was truely amaizing and refreshing. And they give ya free coffee. ;-) Thank You, MFW p.s. btw it's a Red 2015 Accent and it's wonderful and her name is Lama-Ruby Sarasvati :-)

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by pknewcar on 03/28/2016

Simple & easy. We had done our homework before going to dealership. They offered incentives we hadn't even heard about. No pressure, very easy to deal with. Got a great price for our trade too.

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by LuvsHyundai on 12/13/2015

Friendly, knowledgeable staff. Worked with me to get a great deal on my new 2016 Hyundai Tuscon.

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by SQUILLACE165 on 11/07/2014

My wife and I have purchased 5 cars from Faulkner and 4 cars from Faulkner Hyundai. We can honestly say without any reservation we are completely satisfied with them. Chad Berger (sales Manager new cars) and Jason in sales as well as their finance lady (cant remember her name) actually delivered our car to us so we could spend family time.. Couldnt ask for a better group of people. PS: they crushed everyone else on trade allowance and the car sales price (2014 elantra GT). Outstanding job!! Robert Squillace/Jessica Sangrey.

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by SGMRRS on 10/31/2014

Purchased a new 2015 Sonota Limited on 10/30 and the salesman was very professional. Interaction with other staff members was very pleasant.

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by sek1 on 09/16/2014

I purchased my first new car from here- a Hyundai Elantra. For my first time purchasing a new car, I couldn't have asked for a better experience. Everyone we encountered was very helpful. Our salesman was Ken W - he was great! If you go here I highly recommend requesting him.

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by CPJ228 on 08/08/2014

Had a great experience with Holly buying a 2014 Hyundai Santa Fe! Thanks for your great service and hard work!

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