David Chrysler Dodge Jeep Ram
Customer Reviews of David Chrysler Dodge Jeep Ram
Always great service from David Dodge
byon 04/13/2020
I took my wife's brand new Jeep Cherokee for an oil change. It was fast, convenient and reasonable. Always great service from David Dodge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
David Dodge is the Dealership all others try to imitate.
byon 04/08/2020
My experience with David Dodge has been 5 stars from the moment i walked in to buy my van to the time i picked up my van from the service department. They bend over backwards to help and make sure everything is right. You can’t help but feel good when you leave their dealership. I send everyone i know to them because i know they will be treated right the first time. I am happy to have such a great dealership so close to home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 02/14/2020
Tyler was great , so professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 01/15/2020
Cherokee in for warranty repair. Vehicle was there for 3 hours. When I went to pick up, they said it would be another 1 to 1-1/2 hours. Didn't inform of extensive time requirement when I dropped it off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kay Dunkle
byon 01/08/2020
Drive in oil/lube service. No appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Dept - Well below Average !!!
byon 12/27/2019
I brought my daughters jeep in for service. They performed a "multipoint" service and a couple of other issues (check engine light, heater issues). The issue surrounding the heat was it not being as warm as we thought it should be in prior months. They come back with, " the heater core and radiator need to be replaced" for a total of $2100.00. As I ask more questions to the service writer and then the mechanic, it was very clear and evident they had no substantiation for these claims. Additionally, when I asked them questions, such as …"are you able to flush the heater core or radiator", I received a response of, "we don't have the tools to do that type of work”?? Furthermore, the coolant level was low.... you would have thought that the "multipoint" service would have at least noticed that the coolant level was low???? Or even better, when they performed the "in-depth inspection" to determine the radiator and heater core "needed" to be replaced, maybe they should have checked the coolant level as well?? Obviously, I declined the invitation to waste $2100.00 on repairs that they could not substantiate in any way, shape or form. And, to make matters worse than they could be, since I declined the bad advice to spend $2100.00, they charged me $129.00 to "diagnose the problem".... Keep in mind, I actually bought this vehicle from David Dodge as well... My next step was that I took it to a local mechanic (that was recommended on Facebook). It cost me $75.00 for a heater core flush and new coolant. Problem solved!!! If this issue is not rectified by David Dodge, I will NEVER, buy another vehicle or have my current vehicle serviced at David Dodge again in the future. Nor will I recommend this dealer to ANYONE in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Recent car servicing
byon 12/22/2019
It was just for an oil change, but everything was completed promptly andI was 100% satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2017 Jeep Wrangler Service Appointment
byon 11/19/2019
Very pleasant experience from beginning to end. Service advisor was friendly, knowledgeable, and kept me well informed as I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
David Dodge
byon 10/22/2019
Excellent service when the engine icon appeared.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
David Dodge
byon 10/08/2019
Very satisfied, service was prompt and thorough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2004 Sebring - brake line section
byon 09/23/2019
Cost of almost $800 to replace just a brake line section seems beyond reasonable. Very disappointed. Taking mechanic about 6 hours to do so is unimaginable. Yes, brakes seem to work well now.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Davids Dodge
byon 08/03/2019
Quick and friendly staff. Waiting area is excellent with multiple tvs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 02/28/2019
Set expectations and met them
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/22/2018
Friendly, quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep Heaven
byon 09/27/2018
Always professional , fast and courteous
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall item
byon 08/17/2018
Fast and courteous and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
sal favazza
byon 08/10/2018
Since I have been having my car serviced at David Dodge, I have been very satisfied with thier service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Avoid service dept.
byon 07/25/2018
I took in my 2017 Wrangler because a transmission gear was popping out. Thankfully my warranty covered a loaner vehicle because David Jeep kept my vehicle for 28 days. After the first 24 hours, not hearing back from David, I called and was told that parts are on backorder and it’ll take 1 week. After week 1, I called back and was told 1 more week because of backorder. I attempted to get info from my service advisor through phone calls & the texting system they use, yet nothing. I was promised follow up phone calls, yet NOTHING. Finally on day 27 I spoke with the service manager and after laying into him, my Jeep was ready to be picked up. I understand how backordered items work, but in that case, communicate with your customer. When you say you’ll follow up, do so. I went out of my way to go to David because my usual dealership was booked solid for 2 weeks - won’t make that mistake again. Sorry David, my Chrysler is ready for a trade in, but it won’t come from you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
GREAT SERVICE
byon 06/28/2018
Fast service & quality work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Found the problem and fixed it.
byon 06/14/2018
I had a knocking noise in my company vehicle. I drive a Ram1500. I was told one of the lifters was bad. David Dodge supplied me with a loaner/ rental vehicle while they worked on the truck. When I got it back I was informed all work was covered under drivetrain warranty, which was a relief. Would recommend them again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Rep Dana
byon 06/14/2018
Excellent Dana really when out of way to work with me in determine final costs and pinpointing the problem
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
At David Dodge Chrysler Jeep RAM, we offer new 2019 and 2020 Chrysler, Dodge, Jeep, and RAM vehicles, including, the RAM 1500 and 2500, the Chrysler Pacifica and 300, the Dodge Journey, the Jeep Grand Cherokee, Jeep Wrangler, Jeep Renegade, and Jeep Cherokee. We also have pre-owned vehicles of top manufacturers. Our sales staff will help you find that new or used car you have been searching for in the tri-state area.
For years, our financial staff at David Dodge Chrysler Jeep RAM has offered expert advice for those seeking a great deal on either a new car loan or lease.
Our service doesn’t stop there. Designed to sell 300 Dodge, Chrysler, Jeep, & RAM cars a month, our showroom comfortably sits up to 20 sales consultants surrounded by 9 TV’s displaying something for everyone. Our service lounge and cafe is designed to make your stay comfortable and relaxing while your car is being serviced by our Chrysler certified trained technicians.