Customer Reviews of Kendall Ford
Review
byon 04/01/2024
Salesman Kaleb was exceptional and stayed after closing to make sure we were comfortable and content.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 10/19/2015
Very pleasant and addressed my issue to satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 10/19/2015
The dealership listened to my needs and found the perfect Truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 10/18/2015
Our Sales Associate, Ryan Omlid, took care of us once again. At the last minute we requested an appointment for an oil change, Ryan was kind enough to be sure we were able to get our 2015 F-250 Diesel in for service. Thank-you Ryan!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warantee work, no charges, done
byon 10/15/2015
2014 Transit Connect, purchased Sept. 2014 warantee work finished. Everyone curtious, friendly, even taken to buy a burger for lunch! Pleasant short trip, friendly driver. Many smiles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 10/09/2015
I came in for a recall on my car. Ashley was friendly and communicated well. She gets a a+ from me. I got one of your rentals across the street at ford rentals. The lady there wasn't very friendly, didn't talk much and made me feel like I was bothering her. When I returned the rental the young man who helped me was very nice and friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied with everything except price.
byon 10/09/2015
The service was very good and everyone was very prompt. The cost of the service was more than I expected, but everything is working just fine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great customer service
byon 10/07/2015
We have a 2011 Ford Fusion and have used only Kendall Ford for servicing as well as purchasing new tires from them. All of our experiences with them have been more than acceptable. When we go to purchase a second hand car we will be doing it with Kendall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kendall Ford "They Just, don't get it"
byon 10/06/2015
After spending almost 60K for a new F-350 Super Duty and having multiple problems stemming from a broken light switch, which should be seen as a "SAFETY" issue. To begin with my new 2015 F-350 Super Duty is only a few months old with about 2,400 miles, for Ford to, in the first place, have a headlight switch made of plastic is unreal. But never the less to be asked by Kendall Ford to wait for a full week to get you in on a "possible warrantee service" is uncalled for. They just don't get it...... They expect one of their customers after spending 60K, to hold on to the light switch while driving at night, or at the very best, to keep it near your side while driving at night, then to have them say it's a " POSSIBLE" warrantee issue is just as stupid. They got your money, now what, give them your blood. on a truck that just yesterday I made the 3rd. payment on. Give me a break, after complaining about the week wait, they called me back today and graciously offered to bring it in tomorrow on a "We'll try to fit you in" type of basis. This screams of almost psychological abuse. Not to mentioned, A safety issue being ignored !!! Well, I now know where NOT TO GO when spending 60 thousand dollars. THEY JUST DON'T GET IT !!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Fantastic Experience
byon 10/05/2015
This is the review I posted for Kendall Ford on google: After having an awful experience at two different Dodge dealerships, I decided that the large rebates on the RAM 1500 weren't worth the headache of dealing with macho nonsense and headed to Kendall Ford to check out the F-150s. I was immediately greeted by Lisa (took 15 minutes at the Dodge dealer) and she spent the next 45 minutes showing me every F-150 on the lot, comparing packages on various Lariat, Platinum, and King Ranch F-150s. I ultimately learned why the F-150 is more expensive than the RAM 1500, the tech on the F-150 is incredible. Nothing like I've ever seen in any truck. I was having trouble settling on which Lariat I wanted and we passed by a King Ranch and decided to hop in. As soon as the air cooled seats and massaging captains chairs fired up I was hooked. Do yourself a favor and spend the extra $ on a nice F-150 and be sure you ask for Lisa. She's kind, patient, straightforward, and always cheerful. She even stayed after closing time to wait for me to get out of financing so she could spend another 15 minutes making sure I knew how everything worked. Absolutely top notch customer service. Thanks Lisa!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They won me over at Kendall
byon 10/04/2015
I have purchased four vehicles from Kendall Florida since 2006. I've been a Chevy guy for 30 years, now not so much. The entire staff at Kendall Ford changed my preference by just doing a great job at every detail of my. The best experience continues into service and parts where I have witnessed a group of great people who went out of they're way for my expectations. They also have a knowledgeable group of service technicians who very calmly explained a very simple detail of my car went above and beyond call of the duty to help me with my Shelby Mustang I purchased at Kendall. From sales to service and parts Kendall is a solid Dealership. It's old school at Kendall Ford, and I hope it stays that way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kendall Purchasing Experience
byon 09/25/2015
We recently purchased a 2016 Ford F350 Lariat Superduty truck. The sales staff was very responsive to requests for information and worked with us to find the particular features we were looking for. I would not hesitate to recommend Kendall to anyone searching for a Ford Truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Initial review of new purchase.
byon 09/24/2015
2015 Expedition. We came back to our favorite salesman, Mel King. He has sold us 2 Expeditions in the last couple of years. We are very impressed with his professionalism, helpful attitude and friendly, enthusiastic attitude. the other staff members were also very professional and helpful. The process to buy a car is long, 3 1/2 hours for us this last time, but they made every effort to make the process move smoothly and seamlessly, always with a smile, even staying after the end of their shift. Being in sales ourselves, we appreciate that kind of winning salesmanship and teamwork. Terry and Cyndy Cummings
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pickup repair
byon 09/23/2015
Repairs were good, no further problems. Job well done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Back in on a recall on my new Edge
byon 09/22/2015
John the shuttle driver was fantastic. The service department is not so intuitive though -- so some signs about where to start etc (since apparently no one comes out to greet cars that drive in) would be helpful. The service itself was done well and the shuttle service worked as a charm.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy Happy Happy
byon 09/18/2015
Brought my truck for some soft ware updating. They checked out my truck informed me of some items to be concerned about. They even informed me that the update was not i had to do but could be helpful. very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fair prices, professional sales staff and great inventory.
byon 09/12/2015
The purchasing process was very simple and professional. Called a couple weeks later to let them know we hadn't received the title yet and they had it sent fedex the next day. Would definitely purchase a car here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly staff and quality service!
byon 09/10/2015
Your staff was friendly and thorough with our vehicle. Even checking for any recalls while I were there. Also changing out a defective rear mat in our truck. Excellent service! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service as usual. Thanks Mr. Hilliard
byon 09/08/2015
As always Mr. Hilliard did great in getting my vehicle taken care of. Thanks for all you do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and painless!
byon 08/31/2015
I did most of my deal over the phone, told them my payment max and they helped get it to where it need to be.. Got to pick the color I wanted. I drove 80 miles to finish the deal, and they said if I got up there and decided I didn't want it they would fuel up my truck.. Im a ford person, our family is a ford family, and I will now continue to do allllll of my business with Kendall. Couldn't be more happy with my new fusion..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied
byon 08/29/2015
We were pleased with the service, and will return when repairs or service is needed again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales experience overall.
byon 08/28/2015
I purchased a 2015 F150 Supercrew Sport 4x4. We worked with Jason Engle form the internet sales department . He did a great job for My wife & I. My only complaint out of the experience had nothing to do with Jason's excellent customer service, but the limited inventory on hand. The only remaining 6' bed on the lot right after we test drove it. Took almost two weeks to get a comp truck. Jason stayed in touch with us the whole time and kept us updated while the truck was being pulled from Idaho. Again, my only complaint was not in our salesman's power to control, and he did everything he could to keep us happy under the circumstances. I would buy from Him, and Kendall again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
1 Comments