Customer Reviews of Subaru of Dayton
Great place to purchase a car!
byon 08/18/2023
I loved my 2018 Subaru Forester and bought a new one. The Dealership and my sales Team were awesome! Made things simple and professional! They went the extra mile! Specially Steve our salesman!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service on my 2016 Imprezza Sport
byon 07/12/2018
I had a great experience with the service center at Subaru of Dayton. They went above and beyond regarding a recent issue. I was experiencing problems with my ignition/key not being able to be removed when I shut off the engine. It was a sporadic problem in which I typically had to restart the car, put it back in gear and then move the car put it in park and then turn off the ignition. The problem was identified and serviced without charge as Subaru of Dayton would take the issue back to the manufacturer. The clearly understood the issue and quickly had it resolved, all within one of my routine service opportunities. I appreciated their knowledge and the effort they went through to take care of this for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru of Dayton - Periodic routine service
byon 07/02/2018
An extremely pleasant experience! A person can wait for their vehicle in several places around the dealership which provides a person with privacy for phone calls, etc. Coffee is great! And there's always snacks to make the time go faster! I've not had a bad experience at this dealership unlike some other brand vehicles! Keep up the great customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase a Crosstrek
byon 06/28/2018
Absolutely wonderful service. Worked with Shawn Sweeney the salesman. Was able to put us in a Subaru Crosstrek. Will definitely be going back when my fiance is ready to get her Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Subaru Forester
byon 11/03/2017
Purchased a new Forester from Subaru of Dayton in 2016 and loved the car so much we passed it on to our daughter and son in law and purchased a new 2018 Forester for ourselves. Everyone at Subaru of Dayton has gone out of their way to make the buying experience a pleasant one with each purchase. It's not just the sales people who have been great to deal with , but the whole team! From Sales to Parts to Service you couldn't ask for a more professional group of individuals to deal with. As long as we are treated in this manner there will never be a reason not to replace each Subaru with another from Subaru of Dayton!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
dead battery
byon 12/31/2016
forester battery died after sitting and listening to radio on ass. car not started , i was told by a very nice and informed young ladie that subaru only put a 300 cold cranking amp battery in this vehicle , from my own personal experiance that is not enough for todays vehicles with all their electronics , so basicly if i have to wait for someone do so in silience . service was very good , battery tested good so did not have to replace , car still under warrenty .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They used to be better
byon 12/02/2016
I've been going to the shop for a year. I think they used to be better. Recently, I went to the shop to have car parts replaced. They installed the wrong parts into my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru of Dayton Service Department does a great job!
byon 12/01/2016
My appointment was scheduled easily online; I received prompt attention when I got there and the work was done well; it was so fast that I had barely started to do the work I had brought with me to keep me occupied while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru of Dayton service
byon 10/20/2016
my engine repair and battery light came on. brought car in couldn't find anything wrong. picked up car light still came on. took it back, couldn't find anything wrong. picked up car drove for a few days car died wouldn't start. towed to Subaru of Dayton. Alternator is the problem. service had to order one. On back order for a month. Needed my car so I found one at Auto Zone took it to them for installation. Subaru did not keep me informed on a regular basis of problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Subaru of Dayton Customer Service
byon 10/17/2016
Customer service very friendly and professional. They take extra steps to satisfy customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru of Dayton - Good Experience in Purchase of 2014 Subaru Forester
byon 10/10/2016
Recently bought a used Subaru Forester from Subaru of Dayton. Was overall very pleased with the experience. Sales, service and finance staff were all highly professional and attentive to our needs and questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Hyundai Sonata Purchase
byon 10/06/2016
Very pleasant buying experience with Subaru of Dayton. The salesmen were very friendly and answered all my questions. I contacted them online about the used Sonata and called them after I missed their call to me. I set a time to view it. It was out on loan, but they had it returned for my being able to check it out. And also detailed it so it was very clean. I'm a couple of hours away from them, but they worked late after hours to complete my purchase so I wouldn't have to make another long trip. I've had my car now for a couple of weeks and love it so far. I would recommend them to anyone looking for a pleasant buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest and Courteous
byon 10/06/2016
I regularly have my 2010 Outback serviced here and love the service team. They are very honest and courteous. Be sure to enroll in their rewards program. It really pays off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Legacy 2016
byon 08/30/2016
I had been shopping for a new car for the last couple weeks and had found the one I wanted in stock at Subaru of Dayton. I was just browsing around look for the car on the lot when Micah came up and asked me if he could help me. I proceeded to ask him about the Subaru Legacy Limited 3.6br that I was interested in and he took me into the showroom where the car was located. While I wad looking at the car he suggested that I take a test drive of one just like it on the lot only in a different color. I fell in love with the car instantly because it handled and rides so smoothly and it was loaded with all kinds of gadgets. This is the 3rd brand new car I have purchased and I will have to say Micah by far gave me the best car buying experience I have ever had and I can't say enough about the car it is just amazing. Thanks again Micah
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Disappointed in Dayton
byon 09/17/2013
My husband/wife and I purchased a Certified Pre-Owned Subaru Forester on August 21st from Subaru of Dayton. Our salesman, Jason was good and we were very satisfied with our purchase. After such a positive start, we never expected the disrespectful and indifferent treatment we experienced upon a return visit less than a week after our purchase. We found a well-worn, rusty nail deeply imbedded in the tread of one of our tires, and we decided to go to the dealership to see what could be done to get the car back to safe driving condition. We never asked for a new tire or even a free fix. We would have been happy if they would have offered to patch the tire for a small price. Instead they were accusatory toward us, even literally pointing a finger and saying, I think you did it. When we asked when the car was last inspected, they admitted it had been 72 days since they had last looked it over. After being told there was nothing they were willing to do to even investigate our issue, we decided we would wait to speak to Operations Director, Scott D. Mr. D. was very disrespectful, stating that the circumstances around picking up the nail didnt really matter, because they were absolutely not going to do anything for us. He directly stated, I have better things to be doing today than to be talking about a tire with you guys. After this display of rude and disrespectful behavior by their Operations Director, we will definitely not be returning to Subaru of Dayton, and we will be making sure all of our friends and family know not to do business here. Weve found that there are other Subaru dealers in the area who dont completely disregard the need for good customer service. DO NOT TRUST THIS DEALERSHIP WITH YOUR BUSINESS.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Love makes a Subaru a Subaru! We love our customers, because they are our family. Since we are family, please stop by! Please bring your pets, we would love to meet them and spoil them! We truly care!
1 Comments