Liberty Ford Southwest
Customer Reviews of Liberty Ford Southwest
Liberty Ford
byon 11/22/2023
It was excellent. No high pressure. Near as mI can tell. They were forthright and they.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service and Personnel
byon 06/27/2016
I have been going to Liberty Ford Parma since 1998 and have never used any other dealer/service since relocating to Ohio. The Sales and Service personnel are efficient and provide quality service. My Salesman of choice is Fred Schubert who is an excellent and caring individual. I frequently recommend Fred and Liberty Ford to any friend or associate looking for a new/used vehicle. Thank you for your service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good service but needs to improve on the extras
byon 06/17/2016
So I never have a problem with the service and when something needs fixed or just a simple oil change it gets done. However, every time I've taken my car in it takes way too long, it shouldn't take 7 hours for an oil change. Also, the thing that upsets me the most is my car comes back with grease on the inside example the sun visor and right above the window on the roof of the inside of the car, and no car wash? How do you not give courtesy car wash after maintenance? I mean I payed the extra money for the extended 6 year everything covered plan and I can't get a simple car wash... Just doesn't seem right. All-in-all the service is good but it's the little things that your customers are going to remember and make your customers come back to purchase again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service.
byon 06/17/2016
Purchased a 2006 Ford Escape from Liberty in April of 2015. Truck has needed almost no maintenance since and I drive a lot. Thanks for the informative and knowledgable service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2010 Escape check up
byon 06/16/2016
I just brought my 2010 Escape for a checkup as I'm going on a long road trip and it has over 100,000 miles on it. It was completed in a reasonable amount of time and a reasonable price. No complaints.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Loved my clean car.
byon 06/16/2016
Staff was very helpful, and I was surprised and thrilled with a cleaned car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Liberty Ford F-150 lease
byon 05/31/2016
Reggie was extremely helpful. He searched all the different F-150 styles and options until we found one that fit in my budget and still had the options that I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service and staff
byon 05/13/2016
Service staff was professional and courteous, appointment took less time than anticipated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awsome experience
byon 05/10/2016
Edge service was great everyone was very helpful and very pleasant.and buy the way the car we purchased is awsome:)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
grate service
byon 05/09/2016
service took about 50 min. very fast the dealership was very helpful explaining the work and time it would take.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 05/07/2016
The transmission was slipping on my focus I informed the dealership they looked at and realized the clutches were bad and replaced them service was done same day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Team
byon 05/05/2016
I have been buying new Fords from Liberty and General Sales Manager Matt Stringer for years and he is simply the best. Always goes the extra mile to meet all my needs. The other sales person involved in this purchase, David Frame and the Finance Manager, Chris Bogar were also great. All were knowledgeable and professional in trying to make the entire experience a positive one. I have not picked-up the new Edge up yet but I'm sure everything will be as promised and agreed upon. Matt has never let me down. Great Team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good job
byon 05/04/2016
Excellent job.everything was top notch service and work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great sales person
byon 05/03/2016
I purchased a 2016 Ford Escape SE. When I put the request on the internet AJ was VERY persistent to get me in to test drive one. I did check out the other car lots when they were closed. I did not want to be talked to until I decided what SUV I wanted. I did have a Torrent 2006, 2 Honda CRV. I was ready to try a Ford product. I did have 2 Probes in the past and a Maverick. Walking into the dealership for the first time is VERY overwhelming..... I get it. I have been warmly welcomed. AJ has been VERY helpful. Training myself on a new car is challenging. I am happy with my purchase. Lori
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 05/01/2016
Everybody in the service department answered every question I asked. Anything that I needed they gladly took care of immediately. The service was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
To the point and no bull
byon 04/29/2016
I went to multiple ford dealers and Liberty of middleburg heights took charge and made it happen while the others wanted to give me the run around and beat me down. My sales girl and her manager were top notch. I had one problem they didn't order the truck with cab lights and really did nothing to make it right. I felt like the amount of money I spent and knowing as a contractor I will buy more trucks they would have done more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service and very clean and friendly
byon 04/28/2016
Dave Baker, Paul LaRocco, and Nicole Nahm was very nice, helpful, and knowledge. They make you fell like your very important. They take care of you like your part of a family. They took care of my new Explorer like it was there own personal vehicle. These 3 employees are very important to Liberty Ford and the employees, that are behind the scenes that you don't see, that worked on the car fixed the problem and also kept the vehicle clean inside and out. I always go to Liberty Ford in Parma Hts., Ohio to buy new vehicles and for maintenance. They will aways have my business. They are also very trustworthy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Parma Heights Ford deserves 5 stars
byon 04/23/2016
My car was a 2007 Ford Fusion that I bought from you brand new back in 2007. My transmission decided to let go you gave me a quote of $8,000 for a new one. I was in a bind cuz I'm a hospice nurse and I needed a good reliable safe vehicle and your people you found me 2013 Volkswagen Passat that I could afford good reliable safe vehicle that your technicians went over with a fine-tooth comb. I cannot say enough about my salesman Del or the rest of the staff they were awesome
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car repair was what was expected.
byon 04/16/2016
I got a call early in the day and was told my vehicle would be ready later that day. I appreciated the heads-up. The customer service rep said not to come by, he would call me closer to 2:00 to let me know exactly when it was done. The next call I recieved was just after 4:00 and he said, "Are you coming to get your car today?" I explained that earlier he told me to wait for his call back. Then he said that the car has been ready since 2:00. I was a bit annoyed because I had been out running errands and was closer to the dealership before returning home. Now I had to head over there, which is 30 minutes from home, and then drive back home during rush hour. The communications could be improved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service from start to finish.
byon 04/16/2016
I came over to Liberty Ford from western PA because they had the car I was looking for which was a 2009 Miata convertible. I was impressed with the whole operation and had the greatest young salesman Steve. I am very satisfied and was treated respectfully and professionally. I am enjoying my new ride!!! RK
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great help
byon 04/15/2016
I'm leasing a 2016 Ford Fusion. The gentleman who helped me did an excellent job in helping me decide what I wanted in the car and what kind
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people and service
byon 04/15/2016
Everyone was very friendly and helpful; my car was in and out of the shop within 2 hours, even though they seemed to be rather busy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
