Customer Reviews of North Olmsted Chrysler Jeep Dodge Ram
TOLD ME TO GO BACK TO MY SELLING DEALER FOR SERVICE
byon 10/17/2019
I set appointment on line for service and warranty work, first the appointment date i requested was not available and had to send my vin number to maria sako so i requested another date for 10/23/2019 she sent me an email saying that they where completely boocked and that i needed to go back to my selling dealer. Thats not how we do business. I work for a Ford dealer and no matter who your selling dealer is we make sure to accommodate the customer. Not like maria soka handled this new vehicle owner. If i would be able to not give a star i would but would not let me....
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Troubled car.
byon 03/26/2017
The people were friendly and helpful. The work was done quickly and well. The work to be done was explained very well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My review
byon 03/15/2017
Comfortable waiting room with wifi. Service was explained to me as to why they were doing it. Friendly service staff and cashier free coffee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
car service
byon 03/09/2017
takes care of my car in a professional way. Great place to take my car. Would not take my car anywhere else for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
NORTHOMSTEDCJDR IS FAIR
byon 02/18/2017
Friendly, kind personnel, free coffee, free wi-fi, I like the reminders to help me maintain my car. A fair dealership. I will buy my cars only here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
It's been a while since I've been to North Olmsted Chrysler Jeep Dodge Ram
byon 02/16/2017
It's been a number of years since I've had my minivan service there and there has been many many changes. The place is terrific. The operation is clean and efficient. The personnel, from intake to the cashier, and I even stopped to talk to a sales person, and when I noticed was that everyone was top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
JEEP
byon 02/14/2017
From the very start to the very end Christina kept me informed of what was going on. She is a really nice person!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
very happy
byon 01/12/2017
They were very honest and effective. - I asked them to program a key fob that I purchased elsewhere. I know for a fact that many dealers will "try" to program it, then tell you that it is defective to try and sell you one from them, at 3-4x the price. This was not the case here! They were willing to program it, and it was successful and painless. Very reasonably priced for the service too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service
byon 12/07/2016
Everyone was great that work at the service center.. They took me in quickly and told me about the recall and even put my name of the service list..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
What makes a great service dept. function
byon 12/04/2016
Your service dept. is fantastic.....I just luv Andy he is a keeper for sure!!!!!Always always a pleasure to talk to and he cares what you have to say and helps!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience :-)
byon 11/24/2016
Went in for an oil change and was given a 19-point complementary inspection. Easy to schedule an appointment. Had a professional experience with a short wait time. Customer lounge is comfortable with free WiFi
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service!
byon 09/30/2016
The service person we dealt with on the phone (Scott Anderson) was very polite and helped us work through a complication with our repair. His callbacks were always very timely. Once our vehicle was dropped off the time to repair was very quick. Dropping off or picking up a vehicle often affects the schedules of at least two people on the customer side. We appreciate the convenience of night-before vehicle drop off and the extended evening service hours on some nights for vehicle pickup. We have every confidence your techs will do the work correctly and trust your service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2013 challenger
byon 08/17/2016
Friendly atmosphere, courteous people, Quick turnaround on service. returned vehicle in clean condition, provided an awesome rental. Great place to buy a car from.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Positive Experience on April 25, 2016
byon 04/27/2016
My salesman, Mark Brelo was very professional and very knowledgeable when helping me with my purchase. No pressure and good customer relations will definitely have me recommending family and friends to your dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
NOCJDR - SERVICE WORK
byon 04/21/2016
Appointment was met on time, work done and completed in time as indicated by service rep. All requested work completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service department severly lacks product knowledge
byon 02/11/2016
I will be short and to the point. Their Service Department failed now on more that one occasion to properly diagnose and fix the problems of our still-under-warranty Renegade. Since it is my wife's car and their service department has on several occasiong dealt with her in an unfortunately far too common condescending way, reflective of their attitude that "Females" are basically ignorant of and unable to understand the mechanics of an automobile. I will give them one more and last chance to rectify the issues, before I escalate the matter to FCA headquarters' customer satisfaction folks. (PS - your rating system allows for a one star minimum rating - in this case one star is overrating their performance)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Paul S. Hrnchar Jr., Owner of Chrysler of North Olmsted is dishonest
byon 09/24/2015
The owner Paul refuses to release any documents on work that Service Technicians have done to my vehicle. He told me to get a SUBPOENA....... --!! Really !! Truth be told it would be a motion for the documents not him in court do I need. But guess he's as knowledgeable as his company is trustworthy. Paid for service work when my blow motor caught fire with kids in vehicle and found out that an investigator would have been brought in to make sure this was isolated and not going to harm or kill anyone and require a mass recall. He has ruined the Chrysler of North Olmsted since he obtained it from past owners, Brunswick Chrysler. They now have no past service records from the swap. No records were kept and REFUSES TO RELEASE ANY FROM HIM OWNING IT NOW EITHER. BILL THE SERVICE TECH WAS JUST AS BAD SAYING IT WAS MY FAULT THE CLIMATE CONTROL STOPPED WORKING THAT HE FIXED AND YES I PAID FOR__!!!!!!!THE OWNER --- was rude, disrespectful and had me on speaker making comments about my vehicles out of warranty. Yes, and it was when I was PAYING HIM to work on it as well. What a shame his dad gave him a great place and he has to treat customers in such a terrible manner. Be smart and avoid this Chrysler that PAUL S. HRNCHAR JR., OWNS--!!! Never had a problem with another. [non-permissible content removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Northern Jeep wonderful service
byon 02/26/2015
The service department has consistently provided excellent service for our Jeep for the last two years. The staff across the board has been great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Waranty does not exsist at Chrysler- watch the fine print
byon 01/30/2011
I wanted to let every know that I purchase and extended gold warranty with the Chrysler N Olmsted dealership and should have covered everything bumper to bumper. Buyer beware , little do you know when you engine starts burning through oil at the rate of a quart every 750 miles taht is acceptable for a chrysler car with 60k miles.. so if you have an oil change every 3000 miles your car will almost be complete empty of oil, and that is acceptable through chryslers policy. I was given the run around by the dealership having to stop in every 600 miles to do an oil consumption test and was told by the dealership that nothing could be done. I would by a quality car and not a so called warranty, worst part about this was I spent $1700 extra dollars to purchase this warranty , and still nothing!!! Engines are expense to replace after 5 years.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments