Loudon Motors Ford

by Leish Dog on 01/25/2023

Wow, what would I do without the service team at Loudons? I got a tear in my eye just thinking about the level of customer care I was served when my car ceased to operate. Thank you to Tim and everyone at Loudons for taking care of my baby. You are the best.

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by kevindeckerd on 01/23/2016

I purchased my truck from Loudon Motors of Minerva in September of 2015. Was treated very good as a client. I brought my truck in for its first service, with 4200 miles on it, on December 23. I recvd a call in the afternoon stating my truck was wrecked! I couldn't believe it. I even asked them if they had the correct vehicle owner. As it turns out, of one the service reps took it out for a test drive to see if he could identify a noise, and lost control, sheering a telephone pole completely along w a mail box, sent the truck airborne, then took 120' to come to a stop. All at 40mph!?!?? When I initially met w the GM, I was confident that Loudon would do the "right thing" and make it right. I called the GM the Saturday afterwards, and conveyed to him I did not want the truck back due to the lie and the abuse the service rep put my truck through. He said he would work w me once the insurance est came back. I put $10k down & made 3 pyts. In order for me to get into an exact match, I would have to invest $7k more. They want it repaired, and then would offer me $1k for my inconveniences, & 6-8 weeks w out my work truck. I call BS. Its in the shop for 1 week now after 3 weeks of them dragging their feet &/or not responding to my communication(s), and will be in for another 2-3 weeks. There are over $15k in body damages, close to $2k in front axle and steering where the front axle has shifted 2" towards the driver side, and we haven't got to the mechanicals yet. I'm sure you know what takes place next. I know what the state laws requires them to do. But even at that, they haven't ponied up to their social requirements thus far. I suggest, that if your car needs driven by a service rep, from anywhere, you should be with the vehicle at all times. I know this doesn't seem like much to you, but you have no idea what a set back, or major headache this can be. I am a small business that relies on my equipment. I select carefully because I need dependability. I worked hard, and saved hard to be able to acquire this vehicle. Its unfortunate for me, that I will be taking a major setback financially that will not get recouped. My one and perhaps only positive in this aftermath is, I think I have real good people working on it, to get it back to close as possible. Once again, the small guy gets dumped on.

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by turtlesmomma on 10/31/2014

I went to the dealership to get a part to repair my car. A lot of times as a woman they treat you as you are stupid. There was none of that here! I will certainly be back!

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by 1968rsw on 10/22/2014

I Had talked to Ed Cooke about a water Leak From my water pump area on my 4.2 f150. He told me about an inlet tube which could be leaking. After inspecting Ed was correct. he got me the tube. I will be doing a lot more business with Ed and the Loudon Motors team. Thank you. Randy Williams.

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