Mercedes-Benz of Cincinnati
Customer Reviews of Mercedes-Benz of Cincinnati
Zach Glutz
byon 07/31/2017
When I walked into Mercedes Benz of Cincinnati, Zach Glutz introduced himself to me and offered to help with my search for a new car. He was professional in appearance, tone, and knowledge. I felt comfortable. One hour later, I purchased a new Mercedes from him. In the days that followed, he spent hours of his time reviewing all of the high-tech features of the vehicle for my wife, whom I bought the car for. He continues to reach out to us to make sure all is going well with the new car. I will buy my next one from him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Zach Glutz Can't Be Beat
byon 03/05/2016
Zach Glutz embodies what being an honest and personable salesman is all about. With all six different purchases my husband and I made at the dealership, Zach and the entire team provided a personalized and seamless process for each purchase. A credit to the corporation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Vehicle Purchase ML 250 Bluetec
byon 04/16/2015
Took delivery of 2015 MB ML250 Bluetec as of April 15, 2015. Fitting day, I might add. I have been doing business with this dealer since 1987. Why? For all the right reasons: professionalism, accuracy, honest, punctuality and reliability. Quite simply, they deliver on all points. To date, I have never had a question or a problem that needed solution that was not completed the first time around. Loyalty is an important issue in my life. I feel they are as loyal to me as I am to them. See no severance of this relationship in the future. Oh, by the way, the new vehicle is spectacular. But, so is the E350 that my wife drives. Of course, same dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying a car - never easier or more fun
byon 01/22/2015
I just purchased a pre-owned car from MB of Cincy and couldn't have been happier with the experience. Beautiful facility and great selection of both new and pre-owned vehicles. Sales representative was knowledgeable, helpful, and customer-focused. No high-pressure tactics or gimmicks. I visited lots of dealers throughout Cincinnati and Dayton, but came back to MB of Cincy and gladly gave them my business (and I'll do it again!).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I had a great sales experience
byon 12/06/2014
The sales representative that helped my wife and I (Jordan) was a pleasure to work with. He was friendly, knowledgeable, and professional, without being pushy. He was patient during the assessment process, even though my wife and I were indecisive on Sport vs Luxury, and interior/exterior color. The business end of the transaction was straight forward. I basically told him what I wanted to pay, he ran the numbers and took the proposal to his manager. After a few minutes, he returned and congratulated me on being the owner of a new C 300. I got what I thought was a fair trade-in value for my car, and a reasonable discount on the new car. Overall a very pleasant, and refreshing buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent & Professional Service
byon 12/04/2014
I recently leased my 2nd MBenz from MB of Cincinnati. The experience was exceptional with excellent customer service by a caring and talented salesperson and highly professional staff, competitive pricing and timely execution. Feeling part of the MB of Cincinnati "family" is also an extremely gratifying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Professionalism Defined
byon 11/19/2014
Jordan provided an exceptional sales experience from top to bottom. I used Edmunds True Market Value to negotiate a fair price on a used car, which the dealership gladly accepted. Delivery took under 30 minutes, and I was never once pressured to make a quick decision or purchase additional services. Jordan made the whole process incredibly easy. Thank you Mercedes Benz of Cincinnati for a great car-buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional experience
byon 07/10/2014
Anthony made the purchase of my 3rd MB from this dealer easy and pleasant. Everything was professional and efficient. I'll be back for #4 soon.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New MB SUV
byon 04/16/2014
Great dealership. Great experience. Great salesman. First class all the way and a thoroughly enjoyable purchase. Just bought a 2014 GLK for my wife. She loves it and we both loved how we were treated at the MB of Cincinnati dealership. Zach is a first class salesman and extremely knowledgeable. I've bought from this dealership in the past (and from Zach) and will do so again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Great Experience!
byon 03/20/2014
My purchase was a pleasant experience. All personnel at Mercedes-Benz of Cincinnati were professional, courteous,informative and very helpful. All aspects of the operation of the car I purchased were explained in detail. I was favorably impressed during the entire process and would recommend this dealer to anyone interested in purchasing a quality vehicle and in its continued maintenance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Experience
byon 08/13/2013
My husband and I visited the dealership on July 15th to test drive a specific vehicle that was on the web site. Shane helped us and when we returned from the test drive, he talked about how the dealership works very hard to develop customer loyalty. We really liked the car, and called Shane the next morning to schedule our second test drive of the same car for the evening of July 16th, knowing that we would likely purchase it after that drive; Shane even asked us to bring in our old car so he could estimate the trade-in value and he knew our bank had preapproved our financing. On our way to the dealership that evening (which is an hour's drive for us), Shane called and told us the car was sold. He gave us no heads-up, no phone call to say that someone else was interested, no nothing. We then asked him if he could find any similar vehicles at other dealerships, and he said that he would. We never heard back. So much for developing customer loyalty. I would never shop at this dealership, and I will tell all my friends and colleagues not to shop at this dealership. Thankfully I am now the happy owner of a BMW M3 from a dealer who has gone over and above on the customer service front.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Not an experience I wish to repeat
byon 03/28/2011
Do NOT trust these people. They reneged on a deal we struck for a used GL because they thought they could squeeze a couple hundred more out of me. Then they acted like going back on their word was commonplace. This view was held by management as well as the salesperson. Do yourself a favor and shop elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
mercedes benz of cincinnati.
byon 08/19/2007
great team of professionals.the sales people were very knowledgable.management was very fair with my trade.this is the second mercedes benz from mercedes benz of cincinnati
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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