Customer Reviews of AutoNation Ford Amherst
Sales
byon 03/03/2024
Excellent service and very easy, smooth transaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales and Service
byon 07/23/2023
Sales team was so friendly and the managers were so nice but when I started having issues with my car my sales man and manager wanted nothing to do with me. They sent me to the service team and my issues still haven’t been resolved. I took the license plate that advertises for your company off my car because I wouldn’t recommend a free car to someone from this location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Problems with panoramic sun roof “trim”
byon 07/21/2023
Sean did a great job steering us through this difficult problem. Note to others: if you hear a strange noise coming from the space between the sun shade and the sun roof, take it to the dealership, do not open anything. There is a piece of plastic “trim” (not covered by the Platinum warranty ) that is held up by 4 pieces of 1” x 1” double sided tape, about 8” by 2’ that has failed twice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service 6/18/2023 with Shawn V.
byon 07/19/2023
I am always confident having my car serviced. They are always thorough and timely. Always tell you what you need and future needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast Service
byon 07/19/2023
Fast and friendly service. Service was very fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Collision
byon 07/15/2023
Ed, our collision representative was great along with the technicians in getting our vehicle repaired in time for us to use it on our vacation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual Maintenance
byon 07/10/2023
Service is always great . Went for a oil change and tire rotation and was out in a good time . Every one there is always helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very easy to deal with and very accommodating.
byon 07/09/2023
We purchased our preowned car from AutoNation Amherst. We did not to intend to buy from them (they are about 50 miles from us) but they had the car we wanted and that is not easy to find-right car, model, color and very low miles. The whole purchase process took about an hour and was very easy. Matthew H was great and very accommodating. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Repair
byon 07/07/2023
Had to take my F-150 into AutoNation on an emergency when my rear tire was punctured. I was sent back to Rod who took excellent care me. Got me in and out in about a half hour. Although the tire had to be replaced and they didn't have the particular brand on site, Rod and the rest of the crew there were very pleasant and accommodating and scheduled me for a return to get a new tire installed. Took my truck back on the following Thursday and the tire was replaced and I was back on the road as normal. Thank you!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Escape purchase
byon 07/06/2023
Excellent experience purchasing my new beautiful silver Escape! Great service, sales & management.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Treated Very Well
byon 07/05/2023
I was searching Autonations web site looking for a Dodge Charger and found what I was looking for at Autonation Ford Amherst. Knowing I had an hours drive to look at the car I asked my salesman Matt Cox to drive the car for me before I made the trip to the dealership. I had dealt with Matt recently and trusted him to give me an honest opinion of the Charger. After his examination and driving the car for me he was spot on with his evaluation and even pointed out minor scratches in the paint. I appreciate honesty. Thanks to Matt I now own this 2020 Dodge Charger.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1970 Ford Maverick Alignment
byon 06/30/2023
Ronnie-Service Tech, did a great job on the vehicle. Explained things well and handled carlike his own. Very pleased. Rod-Service Mgr, always easy to deal with a very helpful. This is my FORD dealership of choice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bronco
byon 06/27/2023
Got my first oil change on my 2022 Bronco and everything went smoothly, from checking in to check out. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The
byon 06/26/2023
Matt was so helpful!! His patience was appreciated
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Edge Maintenance
byon 06/26/2023
Autonation performed repairs in a timely fashion and kept an open line of communication throughout the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My last service
byon 06/25/2023
My last service was all around good. Although after driving a realized some things was amiss and I have to go back and have them fix it cause my car is off. I drive 2018 Volkswagon Passat with the technology package. My front assist can't/won't turn on and my emergency brake has been disabled. I would have given 5 stars but this last repair wasn't the that deserves 5 stars.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Parts Department is excellent
byon 06/16/2023
I needed a hard to find part and the parts guy did an excellent job helping me out. He actually went out of his way to get the right part. Outstanding.
Service is always excellent
byon 06/15/2023
I am always greeted with such professional and personable service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
happy customer
byon 06/02/2023
It was a great experience! Everything was taken care of in a timely fashion!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Salesman, Low Stock
byon 05/26/2023
Nate really took great care of me. The process was very easy.... AFTER I found a car. The stock of used vehicles is very very low and all the cars I really wanted needed to be serviced. But a satisfactory experience all in all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Incomplete results
byon 05/23/2023
Took car in for oil change and current maintenance schedule. I also was hoping they would repair the recall issue, however they didn’t have the parts in stock. Now I have to return for another repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car repair
byon 05/02/2023
Great work Kept me informed of status Technician was great in communications
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments