Customer Reviews of Thompson Buick GMC
Fantastic Buying experience!
byon 08/04/2023
There was no pressure and Francis took the time to show me all the features and finance options available for the vehicle I was intereste in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buy Here
byon 04/15/2017
A great experience all around. The entire staff is easy to work with--making it a pleasure. Very professional group. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thompson Cadillac Buick GMG Body Shop
byon 04/06/2017
We had quite extensive damage to the back of our Chevrolet Traverse from a read end collision. We requested that the insurance company let us take it Thompson since we had word done there years ago and were very pleased with that outcome. This is my wife's car and it was drivable so she took it for the estimate. The estimator was very courteous and friendly and communicated not only to us but to the insurance company as well. We dropped it off 2 days later on a Friday and the work was done on Tuesday. It looks brand new and we could not be more satisfied with our Thompson experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thompson Great Dealership
byon 01/18/2017
My recent service appointment was outstanding. In addition I test drive several new cars. Andy Curran, who I purchased my last Thompson car, is the best ales guy I have done business with in 40 years. His knowledge, insight, style and integrity are impeccable.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thompson GMC ranks high on my list!
byon 01/06/2017
Every single time I am at Thompson GMC every associate there is friendly and smiling. While I am sitting in the waiting area every employee who passes says hi, with a smile. The service department is awesome! These guys know there stuff, they listen without interrupting and then assure me my investment is in good hands. I am very proud to own my GMC Acadia from Thompson GMC.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cannot recommend Thompson service dept
byon 06/09/2016
I had an appt for 8:30 on Monday, June 6 which I had made almost a week earlier. My car wasn't even looked at until after 2 pm. No communication from the service dept. I had to call to check. My car wasn't finished on the 6th although I had been assured all along that it would be ready by the end of the day. I had gotten a ride back over to pick up my car at 4:45 when the service dept called to say it wouldn't be ready that day. Why have an 8:30 appt when it wasn't going to even be looked at until after 2? I had 2 issues - the ac wasn't working and I periodically get a message to check the tire monitoring system. This tire monitoring issue has been going on since I bought the car in December. The ac was fixed but the tire monitoring issue wasn't even looked at - even though my car was there for 2 days. Perhaps this is normal protocol for Thompson or perhaps it's because my car repair was covered under the certified agreement.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Service and Service Manager
byon 06/07/2016
Great experience and service! The Service Manager, Jeff Ryder, was wonderful to work with. Thompson will work with you personally to make sure you get the best service, price, and care available. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
STS runs like she did when she was new!
byon 03/15/2016
Sean at Thompson Cadillac has been great to work with and I look forward to working with him in the future. My STS runs just like she did when I purchased her. I love it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ashley in Express Lube
byon 03/08/2016
I always have Ashley at Thompson Cadillac change the oil in my Cadillac STS because he and his team are the best in the business. I would never take my Cadillac anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jessie was Awesome!
byon 03/04/2016
Jessie our sales person was great! She was very fun to work with and she made the experience very enjoyable for my wife and I. My next truck will be a GMC because of Jessie.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thompson Buick GMC Cadillac has been proudly serving the Raleigh community since we first opened our doors in 1956. Since then we’ve moved to 2600 Wake Forest Road and added Buick and GMC to our lot, but we’ve never stopped working hard to please our customers.
Get Your Next Buick, GMC, or Cadillac Vehicle from Thompson in Raleigh, NC
Thompson has consistently ranked as one of the best dealerships in the Raleigh area, and it’s easy to see why. Whether you’re buying a new or pre-owned model, you can expect the same no-pressure, friendly sales service. We’re interested in forming lifelong relationships with our customers by treating them well. Our sales team is dedicated to getting to know you and finding the best car for your needs.
You can also count on quality work from the rest of our departments. Our finance team will craft a lease or loan plan that can make you comfortable. We provide efficient and excellent service on vehicles.
1 Comments