Customer Reviews of South Charlotte Chevrolet
Excellent Customer Service
byon 07/26/2023
My experience was seamless, very easy, quick, and thorough. My service agent Jerry Beam was very friendly and thorough in helping me. I greatly appreciate the care and excellent customer service received. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not as good as they once were
byon 06/15/2023
The representatives are always helpful and great to work with - that is NEVER an issue. I've been going to South Charlotte Chevrolet since we moved here 15 years ago - we loved it! When we were ready for a new car (Suburban) we came straight to you all and purchased. We then purchased a pre-owned corvette from another dealership (you did not have the year I wanted) but we came back to S Charlotte to purchase the extended warranty - we are extremely loyal. Then we needed to use the warranty and you had no record of it.... I had to go to storage to find the agreement and prove it to you. Then we were told the issue was not covered (even though we were told 'bumper to bumper') you conceded and fixed - painful but great. This visit I learned my $129 oil change is now $200! I was shocked but moved forward - upon picking up my car I was told $244!! Now I'm insulted... I refused to pay the $244 - was charged $214 and will not be back. This dealership changed its culture when it changed its name.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 02/17/2023
Hands down the best experience we have ever had buying a car. The entire staff was very friendly and made sure we were taken care of our entire time we were there. Our sales rep Mellisa was very friendly and helpful. 10/10 would recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible
byon 08/14/2022
My car was looked at and not fixed and still had to pay $100! Never again!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Quick fix to my vehicle with minimal wait
byon 04/26/2020
South Charlotte Chevrolet handled my regular oil change and an unexpected problem that occurred after I booked the appointment. Got me all fixed up at a reasonable price and got me back on the road quickly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
This Dealership does not honor the program promised (their commitments)
byon 10/17/2018
The service department would not honor the money ($220.+) I had in Loyalty Cash. Where is my money ?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Welcome To South Charlotte Chevrolet!!! Every South Charlotte Chevrolet employee shares a common goal: to deliver an extraordinary experience and the highest level of service. Our vision is to fulfill the automotive needs of you and your family for years to come.
Our sales consultants are General Motors Certified for new and pre-owned sales and our Sales Managers are recipients of the General Motors Mark of Excellence Award.
1 Comments