Asheville Ford Lincoln
Customer Reviews of Asheville Ford Lincoln
Dr.
byon 12/11/2023
Our salesman Nathan was exceptional! While demonstrating a comprehensive knowledge of the car, he conveyed a warm, friendly demeanor-- never pressuring us to complete the deal. We also found Brent very cordial and helpful with the requisite transactional paperwork.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Asheville Ford
byon 09/07/2017
We had an excellent experience. Sean, our salesperson, was great. The finance dept. was great. Only thing that could be better was faster processing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service appointment
byon 08/24/2017
My appointment was on time and no issues at all. In and out and car washed in less than an hour. Thanks!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 08/18/2017
Every time I go in for service I feel like a VIP. Asheville Ford offers get customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 08/14/2017
Very good. They were very busy when I arrived. However, they worked very efficiently and the wait was not too long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford transit
byon 05/20/2017
Great service department. Friendly and efficient. Always a pleasure. Thank you Asheville Ford!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Robert Kaczynski Owner
byon 05/19/2017
Great service, Went in with a heater fan motor problem, A video of the taken of the problem and relayed to the Service Technician that recognized the problem and within 90 minutes the car was returned to me with the problem solved. PLUS washed the car. I will always use Asheville Ford for my repairs. They have the knowledge and knowhow on how to keep my Explorer in great shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience
byon 05/18/2017
Jacob was great! Got me in exactly what I wanted with ease and not to mention 0% interest! I absolutely love my new car. Will recommend him and the Ford team and look forward to doing business there again in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Asheville Ford Escape
byon 05/09/2017
I am always treated as a valued customer. All of my concerns and questions were answered and taken care of immediately!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Explorer Maintenance Visit
byon 04/09/2017
Great service. Always friendly and courteous! Only place I will go for my Explorer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
20,000 service
byon 12/12/2016
I took a chance coming in for a normal 10,000 service and was in and out within an hour. Service writer very professional and took him time to explain condition of the car, service performed etc.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Car trouble before the Thanksgiving holiday!
byon 12/02/2016
Best experience in my lifetime! John at Quick Lane was incredible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lincoln
byon 12/01/2016
Service personnel were very helpful and even stayed late due to my late arrival to pick up the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Review
byon 11/17/2016
Customer Review: I was very surprise how smooth the process had taken, plus my salesman Charlie didn't push me to buy a car. I test drove the 2010 Ford Fusion, and was very please with the car. I would recommend my family and friends to visit Asheville Ford, when they are considering on buying a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great job!
byon 11/15/2016
Very pleased with overall experience. I appreciated the text communication by the service tech Matthew and the service manager (Nate, I think). Especially pleased that they diagnosed and actually fixed the issues I brought my car in for. Other dealerships failed in resolving the issues with sunroof. Also, very appreciative that the service manager took the time to review my specific warranty and discovered I still had 2 free oil changes left on my service agreement that I was unaware of and would have expired in the next 3 months. Thank you for taking your job seriously and for looking out for the customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good job
byon 11/04/2016
I'm always happy when you work on my old workhorse (88 F-250 long-bed double cab). You get it right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Strong customer service at Asheville Lincoln
byon 10/06/2016
Asheville Ford Lincoln did everything they could to make my life convenient while they fixed my Lincoln. The problem occurred on a week end so several employees went the extra mile to make sure I was satisfied and happy. They were: Katie Fox, Rick Griffin, and Coty Holbrook. When I got my vehicle, it was completely repaired to my satisfaction. I met with General Manager, Bob Slebonick, and it was obvious that his leadership sets the tone for total customer satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 10/05/2016
Reasonable wait even though they were very busy. They clearly work hard, know what they're doing, and care.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Fair Dealer
byon 08/17/2016
The Service Manager, I think his name is Trent, was very fair in helping us find and fix a tire/wheel problem on our Edge. We still need to fix the rear hatch actuator motor that needed to be ordered, but I expect they will fix it right and get us back in shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car sales done right.
byon 08/16/2016
Jason was great. He was on point, friendly, personable and knowledgeable about the vehicle. He worked with me to get the right financing and his follow up was spot on. I recommend Ford Asheville for all new Ford vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
They care
byon 08/12/2016
Had my 2015 Ford Explorer service and auto butler done great job. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Slow service
byon 08/03/2016
Quick lube service was not too quick I was there for one hour and 45 MI utes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
