Rydell Chevrolet Buick GMC
Customer Reviews of Rydell Chevrolet Buick GMC
Big nope
byon 02/19/2024
I bought a 2018 suburban 125000 mile vehicle at the end of November 2023 during the red tent event. I traded in my current vehicle which ran. After I brought in my title and lien release, I got a call they needed my lien release card. I told them I brought it with the title. They lost it and said I needed to call the bank and get a new one. Ok. Then in the beginning of January 2024 it died and left my wife stuck in parking lot. The battery had to be replaced $250. End of January breaks start squeaking bring it in all brakes need replaced another $1000 uggg. Tires were also at end of life. ( I knew this when I bought it). Now early February transmission is slipping. That’s the last straw brought it to Rydells and was told $7000 to fix it. I talked to sales and was told they would buy it back for about half of what I bought it for less than 3 months ago. “To help me out” they said. Well I said no, and hung up. Lesson As-is at Rydells means “this vehicle will not last long - good luck” Addition took it to another dealer they were $1000 dollars cheaper to replace the transmission. And found a leak in the transmission cooler and wheel bearings needing replacing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Rydell Tech Service
byon 02/15/2023
They were very helpful and understood my problem and showed me what needed to be fixed on vehicle. I like them videoing as they inspected to show you instead of me just taking word for it because I have had experiences where I have been told problems that weren’t even there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 12/30/2020
Had a great experience from start to finish! Great communication, detailed and quick turnaround. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Rydell body shop is 2nd to no one!
byon 12/22/2020
I recently smacked a deer with my 2018 Silverado. From how I seen them treat loved ones of mine in the past with their vehicles I knew immediately I wanted to have Rydell do the work on my vehicle. They estimated the time it would take to complete the job was 2 weeks and they got it done in 9 days! I was very impressed with the quality of the finished work and the whole process was pain free. Annie Ostlund helped me way more then she probably needed to and it was very much appreciated by keeping me informed on my vehicle, providing me with a loaner vehicle and making sure the whole process was smooth. Rydell needs to pay her with blank paychecks and let her fill it out. She deserves it. I wish I could’ve personally shaked the hands of everyone that worked on my Silverado and helped me out. Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Justin!
byon 12/11/2020
Justin has helped me the last few times that I've been to Rydell. He has gone above and beyond to check in with me each time I've had my vehicle serviced. He is polite, he listens to my concerns and answers all of my questions. I had just about given up on Rydell due to the lack of service received before our visit with Justin. You might want to give him a pat on the back for redeeming Rydell Service Department and keeping a customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rydell Service Deot
byon 12/11/2020
Entire experience was great from start to finish. Very professional from the initial call and drop off of vehicle to pick up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change and Service
byon 12/09/2020
It is always a pleasure to get my oil changed at Rydell's, everyone is friendly, they are very quick so a person isn't stuck waiting around for a long period of time. Very accommodating and I think everyone that works there that sees you goes out of their way to say Hi and asks how are you doing today.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick service
byon 04/14/2017
I liked how quickly everything was taken care of. My service advisor Zac was very courteous and very helpful. Rydell Chevrolet is my go to dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/12/2017
Travis Bursinger is straight forward and quick with getting your vehicle serviced. The quote on the vehicle repair match up almost exactly to what he said it would be.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service with Gary
byon 04/11/2017
Gary was very professional and helpful for our service experience. Because of his service, we will be using Rydell for our GM needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GM Services Rocks!
byon 04/10/2017
Super fast and extremely helpful!Did more than expected by taking time to fix my blinker along with my oil change! Made my day easier and was so fast:)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rydell Review
byon 04/08/2017
Everything from the Service to the Professional manner and courtesy of the staff. Gary Ramberg did a great job of helping me in every way possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Moen
byon 04/08/2017
Great service. Provided a courtesy shuttle while I waited. My request for an oil change was overlooked and they rectified the situation immediately and provided the service for free.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rydell experience
byon 04/05/2017
I called at 8 a.m. and they had me in at 10:30 a.m.! I couldn't believe it. Then they gave my wife and I a ride to the doctor's office, before we were done with the visit they had already sent me a text message to say the vehicle was done. They came back to the doctor to pick us up and we were on our way. It was like you had a friend in town to help.,I called at 8 a.m. and they had me in at 10:30 a.m.! I couldn't believe it. Then they gave my wife and I a ride to the doctor's office, before we were done with the visit they had already sent me a text message to say the vehicle was done. They came back to the doctor to pick us up and we were on our way. It was like you had a friend in town to help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Five-Star
byon 11/23/2016
Our Chevy Colorado was in for routine maintenance (oil change) and aftermarket support (programming our Astro start device). I arrived at Rydell's at 7:55 a.m. The overhead door opened immediately, and I was greeted with smiles. Everyone I met was welcoming. I honestly don't believe I've ever experienced such excellent customer service at any car dealership. I worked mainly with Jason (Service), Rudy (Maintenance Work), and Matt (Aftermarket), but everyone I came in contact with was helpful and friendly. Five Stars are not enough for the care and service I received. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service
byon 09/27/2016
Kevin Hanson was awesome from the start! Very outgoing and easy to deal with, made the whole process work seamlessly and was much appreciated. James H over in the detailing shop did a fantastic job on my truck, the showroom shine looked awesome. Very satisfying day at Rydells, this is why I purchased my Truck from this location - its more than just the vehicle, its the service that comes with the purchase.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Two Thumbs Up for Rydell Auto Center
byon 07/29/2016
I had a great experience working with Rod Troftgruben and Zach Sieracki in the Rydell Service department. They worked around my schedule and had my car up and running the same day. I would highly recommend Rydell Auto Center for all your vehicle needs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rydells a MUST for sales and service!
byon 03/09/2016
I went in for a scheduled oil change and in the process they discovered a nail in my tire. Since the service department is separate I thought I would be waiting hours or even a day or two to get it fixed and didn't know what I would do because I live out of town but they got it fixed right away and got me on the road in record time. I moved to Fargo but still return to Rydells for sales and service of my vehicles and this experience is another example of why I keep coming back year after year. Thanks Rydell's!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service-Treats-Free Car Wash! What More Can a Lady Ask For?
byon 02/03/2016
The fast friendly service was excellent! Especially the service tech who came and told me my vehicle was done. He took the time to ask how my day was going and we had a nice quick friendly conversation! Wish I remembered his name! He deserves a raise! Also, the free car wash and vacuum bonus was unexpected but greatly appreciated! See you in 3 months or 3,000 miles!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Service Center
byon 01/22/2016
Had to take our traverse in for tires, Gary Ramberg was our service person and did a outstanding job, while he was checking our car he found that we had a front strut leaking, which effects the handling of the car, also effects the tire wear. he took care of everything and they always take care of our car. Rydell is lucky to have a service manger like Gary Ramberg. Thanks to all the service personal at Rydells.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Overpriced on service/maintenance.
byon 01/09/2016
Sales great, but they take advantage in the service dept. I could have saved $500 dollars if I had time to go somewhere else. Will never use the service dept again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments