Carolina Volkswagen
Customer Reviews of Carolina Volkswagen
Do not buy a car here
byon 10/18/2019
If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to them they said "it was probably a really big bug setting it off". The car called for oil changes every 10,000 miles. We have had to service it at every 6,500 miles instead. The car drinks coolant between service visits and they say that this is a normal operation. We had a recall on the headliner lighting which was simply to unplug it, and they got grease all over the headliner and told me to clean it with windex when I confronted them about it. After all my complaints and questions I came to find out that someone had bought the car before me and the car had been marked as sold, meaning the warranty started before the date I purchased the car. Making this a USED car!! I clearly asked them when the warranty started due to the fact that the car had 2500 miles on it when we bought it. They told me it was a service loaner, it was not, they had sold the car to someone and couldn't get the deal finalized so the put it back into inventory and then sold it to me. During the 7 and a half hours it took to purchase the car my 2 year old was on his last leg. They asked me to sign all the paperwork blank in an effort to expedite the purchase process. Now after our last service visit we were told it needs new tires and an alignment (it only has 18000 miles on it) and the fan that knocks when turning on and off the car, coolant lose, and now blind spot and front crash sensor triggering for no reason are all operating with in normal tolerances. I wrote a BBB complaint and they took 11 days to respond. The dealers exact response was "we are continuing to work with the customer to resolve the issues" they have not reached out once to work with me. Now we have a "new" car that I am not entitled to the full factory warranty because they lied to me, the car is loosing coolant, has a bad fan housing, and the safety features have a mind of their own. On top of that the dealership employees have all been fired and replaced multiple times so every time I go in I have to start over. They also condone illegal processing of paperwork through measures like trying to get you to sign blank docs, keeping you waiting for hours on end, and not putting your vehicles issues on the work orders so there are no paper trails to follow. THIS DEALER IS CROOKED AND SHOULD BE INSPECTED BY NCDMV AGENTS. They would fail and have so many fines. When I spoke to the HR lady she confirmed that they had some issues with staff and let people go due to deceptive trade practices. She offered to have the owner contact me. The following week I reached back out and she said they told her to put me back in front of the new service manager. The Owner Donald Ronaldo and his son don't even care about the quality of service their "family dealership" provides. Much less want to operate an ethical organization. I have tried to work with everyone at the store and get nowhere. The General Managers suggestion was to give me $18500 on trade for a car I paid $32000 for less than a year ago. Do not waist your time with this establishment they will ruin your vehicle in service, deny anything and everything, and they shove the bill in your face.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Service
byon 04/17/2016
We would like to thank Dale Denny for the excellent service he showed my wife and I as we purchased our first luxury car. We were a little hesitant at first not really sure of how things would work. But Dale made the process very comfortable, understanding and assuring that this was what we wanted to do as well as could do. Offering assistance all the way through. Carolina Volkswagen treated us very well. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Super Woman
byon 03/13/2015
I had a wonderful experience with Ashley. She was very nice and did not pressure me at all. She worked very hard while I was busy doing other things this afternoon researching everything I wanted, and trying to find me the perfect car. She listened to me and went above and beyond to not only make the sale, but to make a customer satisifed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Californian thinks Ashley did fantastic sales job!
byon 02/17/2015
I am in CA, and found my new cutie reef blue VW Convertible on cars.com at this Charlotte dealership and had the tremendous pleasure of working with Ashley Valdez as my sales person. She was a super-star! Ashley was incredibly gracious in communicating management's response to my negotiation efforts. Since it was a USED car, she found a sales guy who knew about its former history for me to talk to... But the best part was her AMAZING follow-up even when the purchase was complete... She texted me pictures of the additional service improvements they made (no cost), ie front license plate added, etc. per my request... She impressed the transport guy so much when he was loading the car to come to CA, he commented that he thought it was HER car, based on how concerned she was @ it... Despite the low-likelihood of me buying another car in Cali, she had great follow-up to make sure it arrived safely. I recommend Ashley & this dealership without reservation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ashley Valdez at Carolina Volkswagen
byon 02/16/2015
Great job. Very helpful and transparent. I'd buy from her again without a doubt.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding service
byon 02/15/2015
Excellent service. Very welcoming and low pressure. Our sales person (Ashley Valdez) was knowledgeable and extremely helpful. I would definitely recommend the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service from Ashley at Carolina VW
byon 02/10/2015
Ashley did a great job in helping me purchase my first car. She was very approachable and easy to talk to. She made me feel comfortable throughout the whole process. Ashley definitely went the extra mile to make sure that I got the best possible deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ashley Valdez is the best
byon 02/10/2015
I came to Carolina Volkswagen to look at a car I knew I was interested in. Ashley met my boyfriend and I the second we stepped out of the car with a smile on her face and ready for anything. She gladly went for a ride in the convertible I was looking at despite the cold temperatures. She never made me feel pressured but always assured me I was in good hands and would be taken care of. So glad she is the one that met me outside and so glad I got to buy a car from her!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Salespeople
byon 02/07/2015
Ashley Valdez at Carolina Volkswagen was awesome. Very helpful, and made buying my new tourage an incredible experience. Would recommend this dealership to everyone, they all are fantastic... They really work the deal that makes you comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Sales Expereince
byon 02/02/2015
Leased a new Jetta SE from here last week. My sales consultant Richard Albino was extremely helpful in helping me select the right car, trim package and optiosn to fit my needs and budget. If it was not for him i would not have walked away in a new Jetta that I absolutely love...Brandon in finance was outstandign and understandign and went over everything with me and asked me multiple times if I had any questions...Love those people and so happy to be part of the Carolina VW family
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ashley was awesome
byon 01/31/2015
First time at Carolina Volkswagen my experience here was amazing thanks to Ashley she answered all my questions and got me into a certified Tiguan! I would recommend this dealership to my family and friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Quality Service
byon 01/30/2015
The overall experience at Carolina Volkswagen was very memorable!! My family was treated with quality care and service from our salesman Torri and all of the other members of their team! We highly recommend Carolina Volkswagen and would DEFINITELY do business with them again!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service from Ashley
byon 01/24/2015
We came to look at cars and Ashley presented herself extremely well.We are delighted to purchace a car from her.Happy day!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
volkawagen jetta
byon 01/22/2015
vw Carolina helped us to get a better car. we bought vw jetta hybrid at a good deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Place To Buy A New Car
byon 01/22/2015
Carolina VW is the place to get your new car. They are very nice family and very helpful with all the questions you have they can answer. Tory Robinson is very nice and great person to have help you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Experience
byon 01/22/2015
My experience in leasing a new Golf was outstanding. Jason and his sales team were great and the Finance team helped me get the payment I wanted. Cannot speak highly enough.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Carolina Volkswagon
byon 01/20/2015
It was truly a pleasure purchasing my GTI from here. I dealt with Ashley Valdez but the whole staff was professional and courteous, as well as extremely easy to deal with. It was a no pressure environment as opposed to some dealerships where you feel like your being held prisoner. I was very pleased with my experience and would highly recommend anyone looking for a car to check out Carolina Volkswagon.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Experience
byon 01/17/2015
I had visited multiple dealerships in the area and Carolina Volkswagen by far had the most relaxed easy going staff to work with. Everyone was very down to earth and helpful. I came in expecting to leave empty handed but instead leaving with the car of my dreams. Big thanks to Tory and Dave for being such incredible sales people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Carolina Volkswagon
byon 01/17/2015
The staff is great at this dealership! They are patient and very helpful, especially Ashley. She seemed very sincere with us, even though our credit was not the best. Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you
byon 01/15/2015
Overall our service at Carolina Volkswagen was great!! Ashley our sales representative was very helpful and sweet. Thanks Ashley!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best lease anyone could ever get
byon 01/14/2015
Looked at every dealership in North Carolina and this deallership got down and dirty!25percent lower than any other dealerships best offer.tory was very helpful and the lease manager put us through 0 bs. A great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes