BMW of Asheville
Customer Reviews of BMW of Asheville
BMW Detailing
byon 04/19/2022
There was an initial scheduling foulup with their website; ie, they do not detail on Saturday because the process takes 1.5 days. Otherwise, both the Service Advisor and the Technician did a very professional job explaining the process and doing the work. Very pleased with the end result.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Norman and Michael
byon 04/16/2022
They are always there at BMW of Asheville, and they helped facilitate getting a ding out of my right, rear door. It looks perfect!!! I am thankful for their commitment to their jobs, and spectacular service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2012 BMW 328i front brakes
byon 04/04/2022
Took vehicle in for possible front brake job. After inspection it was determined that vehicle could go further before replacing front brakes. Did replace brake fluid as service was due. Reset computer for next service schedule. This vehicle has 91,600 miles and has only been serviced by BMW and will continue to service by BMW. BMW staff are always a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer experience.
byon 03/31/2022
Elliott was able to diagnose and repair our suspension issue and get us back on the road home. Thanks to Courtney for the loaner while we where here, Norman for being our liaison the whole time. Kudos all around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Patrick
byon 03/30/2022
Patrick was perfect, communicated well, followed up well and everything came off as discussed!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 03/23/2022
The service was outstanding. Patrick was very helpful and did not try to sell me on anything I didn’t need. And it was very quick was not there long at all, would highly recommend them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service & customer service
byon 02/23/2022
Norman did a great job of explaining everything that was going to be done & presented all options. Customer waiting space (s) are very comfortable & well thought out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Deceived
byon 09/18/2019
I would caution strongly against anyone who takes their vehicles in for service at Bmw Asheville. Approximately two years ago when our BMW X5 started having issues Just under 40,000 miles, we brought it into the Bmw o Asheville For service. We noticed that there is smoke coming out of the exhaust and we were having to put in almost 1 quart of oil into the engine every two weeks before the oil indicator would come on. We were told "that's what these big engines do quote and it is completely normal. Over the next two years we had multiple items fail on this vehicle And it has gotten so bad that it is embarrassing to drive this car due to the smoke billowing out of the exhaust. All this time the BMW dealer told us that this was normal. In the end we spent probably $3000 or more on repairs with them all to find out that this engine has been involved in a class action lawsuit. We finally brought it to a different dealer who performed a "oil consumption test" and we were told that we need a new engine. Unfortunately now that it has 70,000 miles on it, instead of 40,000 miles, we need to pay $3500 for this. At no time did BMW of Asheville ever recommended the oil consumption test, at no time did they ever tell us anything about the class action lawsuit or the steps that Bmw was taking to try and remedy a clearly faulty engine. They told us we “had an oil leak” and it would cost “thousands” to find and fix the leak. BMW of Asheville was completely dishonest in their representation of the issues that were going on with our BMW. I would highly recommend that anyone stay away from This dealer, and BMWs in general. This is been a horrible experience.We had been loyal Bmw customer's but no more. After three BMWs buying a car that is now essentially worthless despite only having 70,000 miles on it now is ridiculous.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Air Bag Recall Replacement
byon 09/16/2017
Once I received notice from BMW , dealer ordered it, and set up appointment within 1 week. Handled quickly and efficiently. Service At BMW Asheville always has been excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time customer
byon 09/01/2017
The most professional, prompt and attentive staff/businesses I have ever visited. A simple oil change that resulted in a very pleasurable experience! #teamBMW
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love this dealership
byon 08/03/2017
I have never had anything but a great experience at this dealer. They are so professional and nice every time I come in for service. When it's time to buy again I will definitely come here first.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Service
byon 07/31/2017
Shannon is an asset to your company. She was always pleasant and cheerful to everyone present and on the telephone. It was really nice to sit and listen her concern for everyone she encountered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Best Service Department!
byon 07/19/2017
We have a BMW dealership 30 minutes from us but we choose to drive an hour to have our vehicle serviced by BMW of Asheville due to their friendliness and professionalism.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Received more than I expected
byon 06/21/2017
My warranty was expiring in 7 days so not only did BMW fix my window issue, but Joel made sure my oil was changed, new wipers were installed and the brake system was flushed!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership
byon 06/19/2017
This is a very comfortable place. Everyone we deal with is friendly, helpful and honest. I don't think I've ever experienced anything quite like this in car world. Troy gave us a great deal and has been there for us at every occasion. An A-plus all around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Simple recall check over & s/w update
byon 06/08/2017
Estimate of 7 hours wait for s/w download to be finished was easily beaten, although the doubt did break up our day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service for over a decade
byon 05/30/2017
Norman Locey has been my service provider at Asheville BMW for over a decade. He is always friendly, helpful and at this point I consider him a friend. My husband has been pressuring me to switch to a domestic vehicle so that I can have it serviced locally as I live 2 hours from Asheville but Norman's service is unparalleled and I bought my 2016 X5 because of him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding warranty work
byon 05/30/2017
BMW of Asheville truly believes in great customer service and honors its warranties. Exceptional service was just completed on our X3. Norman Locey, service advisor, went above and beyond. If BMW had a training academy, Norman should be the Dean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Asheville-Great as Always
byon 05/27/2017
As always, the folks at BMW of Asheville helped us with our issue and got us out in a timely manner. Keep up the good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RECENT SERVICE
byon 05/05/2017
Exceptional service on May3. Appreciated the service provided by Joel and others. Work required was completed promptly. Friendly and courteous service atmosphere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Safety Recall
byon 04/30/2017
Had a safety recall for front drive shafts on my 2012 X5d...my service advisor Joel set me up with an appointment within days...on appointment day I went early due to a critical meeting ...Joel had an empty bay and immediately the service folks began work. That is superior customer service! Thanks to BMW of Asheville and Joel I was on my way in plenty of time for my meeting. These people are outstanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments