Cappellino Buick GMC
Customer Reviews of Cappellino Buick GMC
Buying experience was awesome Danny Hayes thank you so much
byon 04/20/2024
Hands down i felt so relaxed with the way they handled me like family. Asking if i needed anything coffee, water. Danny Hayes and team was so knowledgeable with the vehicle that I chose so helpful and showing me all the new technology.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lacross
byon 12/25/2014
Very pleasant experience. Paul, Tom and Rich very professional yet warm and friendly and the car is beautiful. We will definitely go back to Cappellino's for future vehicles!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service disagreement
byon 12/19/2014
Had a disagreement with Service Manager over the cause of a tire failure and unfortunately did not handle situation as well as I would have liked. When things calmed down, the matter was handled to my satisfaction. Kudos to Mike for handling the matter and not letting it get out of hand.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service call
byon 12/19/2014
Excellent and prompt service. Also, upon completion of work, car had a terrible odor, when is called, I was asked to return vehicle to dealership. One of the service managers, (Bob) cleaned the oil smell from exhaust pipe and new filter making certain car was was free of noxious odor (this was beyond service hours)...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cappellino Buick GMC Williamsville NY
byon 11/14/2014
Tom and the staff went the extra mile for me to get a deal done. They smiled the whole time! The experience was reminiscent of a time when shiv to the customer was key. Loved it! Definitely on my list for highly recommended
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 11/10/2014
Very good customer service from Jeff. He pointed out how service should be performed. Z Z Z Z Z Z
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome!
byon 11/06/2014
I did not intend to buy something during my visit, but the customer service was excellent and the price was right!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First service dept experience
byon 11/05/2014
Too soon to tell. Just dropped in to have a wind shield wiper replaced on a vehicle I leased a few days prior. So far so good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cappellino Buick is the BEST!!!!!!
byon 11/04/2014
I really came in for service on my 2011 LaCrosse and ended up buying my dream car. Gary Cappellino worked hard to make it happen and I do appreciate his effort. I am thrilled with my 2015 LaCrosse....thanks Gary
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cappellino GMC/Buick
byon 11/03/2014
This visit was perfectly fine. I have had previous visits that were annoying due to improper stocking of adequate parts, ect. That kept me waiting for 6 hours. Also, on this visit I didn't have to return to have anything "reset" after an oil change and tire rotation. I didn't receive any survey for those visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cappellino Buick Service
byon 10/31/2014
Service appointment went as planned. Staff very courteous. Only negative was, despite tire rotation, service did not check tire inflation, which sensors indicated were a couple pounds low. This should have been done with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The body shop had my car finished earlier than I had expected!
byon 10/29/2014
Everyone at the dealership is friendly and wanting to please. My car was actually done earlier than expected! Have bought and serviced cars there for 25 years and will keep buying and servicing from them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Terrain
byon 10/07/2014
Loved my sales person, Domenic..very down to earth and more than willing to help me to get what I wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extremely Satisfied
byon 09/24/2014
Great job..Changed my oil, rotated my tires and even waxed my car in an hour. I wouldn't go anywhere else for all my automotive needs. Thanks..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on 09/17/2014
byon 09/18/2014
Came in for battery remote and remembered I needed an oil change. Service was very accommodating and took care of it immediately. This meant I would not have to make a return trip. Nicely done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 09/17/2014
Greeted immediately when I arrived and the work was done quickly and to my satisfaction. Connie was great as always. No complaints at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buick verano
byon 09/03/2014
knowledgeable About inventory, great selection great car buying experience will definitely come back. I could not be more satisfied with a dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Capp report
byon 08/29/2014
Bob was friendly and courteous in spite of GM issues beyond his control. He was good at explaining the situation and,even,though there,was inconvenience,to me I understand why. (murphY's Law!) I also appreciate Si and the loaner car. Thank You, Mary Jo Fornes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 08/06/2014
I had asked to see what the brake pads on my car looked like because of the noise that they were making. I was shown the brake pad that was giving me problems and it was explained to me what was happening. I really appreciated that! Your service personnel are really good people and do help the customers. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dave's Denali
byon 06/23/2014
Everyone there was up front and curtious. I took my vehicle in for a particular problem and it was fixed perfectly. The wait was a bit longer than I was told but the job was done right the first time so no complaints from me...Thank You!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/11/2014
Everyone was very friendly and informative about my vehicle. I would definitely tell my friends and family to come to this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
terrible car shopping experience
byon 08/27/2009
first before you trade in veichle do your homework I only checked 1 appraisal and almost lost 2000 dollars, salesman first said vehicle was in very good condition gave me a low value ,when I want more for trade proceded to tell how poorly constructed gm vehicles are,and basically my car was falling apart at 47000 miles.After raising the trade value slightly said he would go no higher so I countered offered ... and was told it was not possible to increase his offer 200 dollars,we left and received a call the next day that he was more than willing to accept my offer. This salesman lied to us several times and made this shopping experience the worst I have incounterd.I have purchased 10 new vechiles in the past ,so I am no rookie at this game ,we went down the street and purchased a new honda [elsewhere].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
