Customer Reviews of R M Burritt Motors
Very poor business dealing
byon 03/06/2020
I found a Chevrolet certified 2016 Silverado that they were asking $22260.00 on Burritt Motors website. I called and made an appointment to see this truck and test drive.. Upon inspection and test drive, i made an offer of $22000.00. It was immediately accepted and i gave them a $500.00 deposit and was to pick the truck up in 3 days. The insurance binder was active on the vehicle as well as the plates were put on it, The salesperson was having me sign the paperwork and she mentioned this vehicle has a 30 warranty. I then informed her that i bought a certified Chevy truck which comes wit a 1 year bumper to bumper warranty as well as a 6 year 100000 mile power train warranty.She brought the manager in who was rude and aggressive and demanded that i pay the difference between the asking price of $22260.00+ and the price that we agreed upon, $22000.00. He came up with this excuse, "did you read the disclaimer about an open recall?". and that they can not accept the lower price even though the deal was done,,, "THEY" accepted it. I refused to pay the $260.00+ difference and was then told to get out of the building by the manager. I was thrown out into the cold and wind where i stood for 25 minutes waiting for my sister to come back and pick me up. I stood there in crucial pain as i am disabled and Burritt Motors dis not care about a human beings comfort or welfare, only their $260.00+ . They have no regard for people, only their shoddy business practice. I have yet to receive my $500.00 deposit back and the salesperson will not answer my calls. I have never felt so humiliated and degraded. Thankfully i have all page pictures of this truck online and the offer as they have changed everything and the wording on their "Certified Chevrolet's the next day. All of this over $260.00+ Be carefull with [non-permissible content removed]!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great Service
byon 01/03/2020
Phil Batchelor was efficient and professional. He made our car buying experience enjoyable. Randy Farnsworth was patient, kind, and professional and answered all of our financial questions. We love our Jeep Grand Cherokee with all the bells and whistles!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Truck Purchase Chevy 1500 Crew Cab Standard Bed
byon 01/03/2020
Dealership employees (Sales) were not fully aware of what was on their lot. With today's technology, they should have this information at the finder tips. They had the vehicle I was looking for and if I was not persistent. The sales employee would have let me leave without a sale. Note: This dealership was under major renovations and reorganization so I will give them the benefit of the doubt on this one. Other than that, the staff was friendly, courteous and helpful and process was smooth and pleasant. Sales Rep was Brandon Abbasi. Good Job. Patient. Answered all questions and returned phone calls.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Corvette Purchase
byon 12/13/2019
I had an incredible experience at Burritt Chevrolet. They were very easy to work with and I am very pleased with my entire experience!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Unbelievable act of kindness
byon 12/09/2019
My daughter attends college at Suny Oswego and unfortunately she lowered her window and it wouldn't go back up. I instructed her to go to Walmart and get some clear mil plastic which she did and duct tape to keep it in place. The bad thing is she couldn't see through it. So here i am 300 miles away from her and she needs help , to make matters worse she has to leave for winter break in several days and the car is not safe to drive. I called Burritt Motors and fortunately got a fellow named Brain on the phone. Brain went above and beyond what i thought he would do for her but suffice it to say the window was manually pulled up and taped closed. All of this within 3 hours of calling him. I cant thank you enough Brian and the collision staff who helped out
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Simple, One Day Sale
byon 12/09/2019
I came in with knowledge of a 2016 Dodge Dart that I had found online, and before the work day was over, I was driving home in my new ride. The staff there was very friendly, especially Gino, the salesman who worked with me, and they were very quick to replace to constantly emptied coffee pot. Overall, it was a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best service I have ever received!!
byon 12/04/2019
Mike and his 'team' all worked so hard to get me into my dream car! I can't even put into words how grateful I am for that. I have nothing but great things to say about my experience at Burritt's. The paperwork was quick and easy. Mike and the rest of the staff were all very friendly and knowledgeable. I would highly recommend choosing Burritt's for your next car purchase and/or car servicing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Experience
byon 12/02/2019
We needed new trucks (4) for work and were shopping around. Not only did Phil give me the best price, he had them equipped as requested, and filled the gas tank before delivery. That didn’t happen with the “other” dealers we’ve worked with. We will be back in the spring to purchase another. I may even come back to buy a new truck for myself. Great work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Used Chevy Purchase
byon 11/29/2019
Great service from the team at Burritt Motors. We purchased a used vehicle and did a trade in. We got the vehicle we wanted. I wish we could have recieved a bit more for our trade and paid a bit less for the vehicle we purchased, but overall it was an easy process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Highly recommend
byon 11/26/2019
We were unsure of what vehicle we wanted/needed. Chris showed us almost every SUV they had. He was very patient and walked us through our options. We bought a Suburban which was the one that best fit our needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great price and great service
byon 11/25/2019
Gino is the guy to see if you are in the market for a car and are anywhere near Oswego. He really went above and beyond.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
KC & 2019 Ram
byon 11/19/2019
Al Obadia was a total pleasure to work with. He is knowledgeable, was able to answer our questions and helped us get a great deal that worked for us!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Deal!
byon 11/18/2019
We got a great deal on our 2018 Jeep Grand Cherokee from Justin! Go see him, he will make it happen for you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent
byon 11/12/2019
Went there looking for one truck Mike Polczak put me in another. Excellent salesman and easy to work with. Hopefully he's still there for the next purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Burritt- Phil
byon 11/11/2019
The entire staff at Burritt Motors was great. Phil was very caring and understanding when helping us make a decision about a car. He is very knowledgeable and straight forward about pricing. There were never any hidden fees or secrets within the deal. Great company to buy from!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not the typical sales experience
byon 11/08/2019
Arrived at Burritt to look at purchasing a vehicle and ended up leasing instead. The guidance of our salesmen (Jesse) was monumental in making our decision. He was patient and answered all our questions and did not try to over sell us on anything. He showed us the figures for buying and leasing and knowing the way we like to have a newer vehicle every few years, leasing just made more sense. That's why we followed him from a dealership in Chittenange to this one in Oswego. It was well worth the scenic drive. Thanks Jesse for being so straight forward with us and so willing to answer all our sometimes tedious questions. See you in 3 years!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Andrew was awesome!!!
byon 11/06/2019
Andrew made the entire process very smooth and was a pleasure to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great people to deal with
byon 10/29/2019
Great people to deal with. I got exactly the deal I wanted, it could not have gone any better..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Todd Shapiro great Sales Rep
byon 10/28/2019
Todd went above and beyond, service, and worked hard to get in the SUV at a great price. Deliver was a snap, they brought SUV to me at home. Awesome Fred W
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing!
byon 10/11/2019
Jack C. was super helpful! I went in expecting to look at one car, and ended up saying yes to a car that better suited my needs! Jack was attentive and made sure I was completely satisfied with my purchase! 10/10 would recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience from beginning to end
byon 10/09/2019
Anita Balducci and Jim Congdon were both great from beginning to end. They were both very friendly, knowelegable and prompt in getting back to me. They were willing to go the extra mile to help secure the best option to fit my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Together, we promise to provide trustworthy products and services at a great value to every guest we serve, every time, for life.” That is our mission statement, and we take it to heart! Established in 1955, Burritt Motors Chevrolet is a 4th generation family car dealership in Oswego, NY that has been serving the greater Syracuse area and Chevrolet owners for 64 years and counting. When you choose our Syracuse, NY-area Chevy dealer, you can count on top-tier customer service. But our guests are not merely customers but are part of our family. Whether you're looking for a new Chevy vehicle or are in need of service, you can count on us.