Robert Basil Buick GMC
Customer Reviews of Robert Basil Buick GMC
Robert Basil GMC 2023 Elevated Terrain
byon 03/28/2023
100 percent positive. Terrain is second I have had in a row. Comfortable, great to drive, and great looking.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Robert Basil GMC 2023 Elevated Terrain
byon 03/28/2023
100 percent positive. Terrain is second I have had in a row. Comfortable, great to drive, and great looking.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Power booster whine/Sierra 2500 HD
byon 12/21/2022
Mechanic BR, repaired a power brake booster whine problem that no one else could find. He rerouted the high pressure line that was touching the accumulator. The noise was happening since day one of buying the truck and drove me nuts for a year. Every mechanic at multiple dealerships told me it was “functioning normally”. BR found the problem and I am grateful for his follow through. Thanks again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Did t expect sick great sales experience.
byon 02/04/2022
Online person Zoe was awesome set us up to walk in and see the used truck we were interested in. Had truck ready and our salesman Bryan was awesome. No pressure. Drive the truck put a deposit on it. Worked out deal and picked up a couple days later. Could have been sooner, we had some things to do. Even after purchase promises kept with touch up paint and new fob and key. Key service came right to my work to take care of it. The follow up has been awesome since.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Visit this morning
byon 01/28/2022
Great service this morning for my 2021 Buick Enclave. Everything perfect and timely! Jim
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Salesman should sell something else he knows about
byon 12/16/2021
Staff was not knowledgeable about the vehicles being sold. Didnt seem to know anything mechanical about the truck that was purchased, struggled with paperwork and appeared to have "pencil-whipped" the CPO paperwork. Drove 2 hours home with multiple issues with vehicle. Kind of surprised the salesman knew the difference between a car and truck.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
--- glad I upgrade ---
byon 10/21/2021
Glad I choose this dealer . It is convenient for me to have my vehicle service is one reason I went here. The salesman was helpful and very informative in all the new features and options with the vehicles and seemed his primary focus was to please me and make my experience in purchasing my vehicle pleasant. Definitely would go back to purchase another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buick Encore GX
byon 05/19/2021
My daughter was leasing her first car and Christian was very helpful. He went above and beyond trying to find the perfect car for her. My only criticism was after agreeing on a monthly payment I was not told (until signing final paperwork ) that the payment was based on 39 months and not 36 months, which was what I asked for. She loves the car and wouldn’t have changed her mind, but that is another $700 out of her pocket.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfied and Happy Customer.
byon 03/26/2021
Very pleasant atmosphere and friendly people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2020 GMC Acadia
byon 03/14/2021
The salesman Todd was great to work with he was very helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First time purchase at Robert basil.
byon 02/12/2021
My First time purchase at Robert Basil. I found the sales manager Cory and my salesman Todd to be very helpful. There was no high-pressure and all my questions were answered. I am very pleased with the purchase. I would highly recommend their dealership. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Robert Basil Cadillac, Buick GMC
byon 01/14/2020
This is about my service at Robert Basil GMC in Orchard Park, NY. From the initial sale to after-sales service, this is truly a five-star facility! The service department is always consistent, same great service every time. Jeff Powell and Jordan Chavier (might have misspelled that) are amazing assets to the dealer, as are the techs behind the scenes who I do not know, but who take exceptional care of my vehicles needs. Ashley Putnam is an awesome appointment coordinator, the three of them make the service dept what it is. HIGHLY recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Go elsewhere
byon 02/15/2019
They wanted $300 just to run a diagnostic test. Ummm, you can buy one of those for thirty bucks on Amazon. I got them to accept a hundred and fifty for the diagnosis but then they would not credit me towards the repair. Paid about $450 to have a fan sensor fixed. they couldn't even be bothered to run my car through the wash. This is the last time they'll get my business. And it wasn't the first time that I've had a bad experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Recall - 2018 Terrain
byon 11/02/2018
I had a recall on my 2018 Terrain regarding the rear brakes. It was taken care of promptly and I am very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dolores Fritsch
byon 08/12/2018
Oil change and tire rotation, I could not put my rear seat down due to the seat belt locked around it. That was not released
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
SUV purchase at Robert Basil
byon 04/06/2018
My sales agent Jim Ball did a fantastic job helping me find the right SUV and told me about big incentives
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest
byon 05/06/2017
Very dishonest dealership. They will lie right to your face, change numbers, back out of what they agreed to. Do yourself a favor and go someplace else.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
