Brown's Ford of Johnstown
Customer Reviews of Brown's Ford of Johnstown
MR.
byon 02/06/2024
quick to help me and understood what i wanted and needed dint waste my time. Helped me with faience. reminding me other programs that will help wife in default times.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sheila Perry
byon 11/12/2018
My salesman Dougie Aguilera took so much time with me and made sure I understood everything about the car I was purchasing and every detail of the sale. I also enjoyed meeting owner Jeff Brown, and the crew in the service department. All 'round good experience, and I LOVE my new Escape!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lashway
byon 10/05/2018
Steve is great! They found an issue and discussed it with me. I trust them and the quality of their work I fine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BROWN'S FORD, JOHNSTOWN, NY
byon 08/29/2018
CAR DONE PROFESSIONALLY, WASHED AND WORK DONE PROMPTLY. GREAT SERVICE
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smiling every time I drive
byon 05/14/2018
This had a $3500 rebate and the finance manager found $2000 more from my partner's previous purchase. My salesman was also very helpful. I would say overall, a very unpressured buying experience. The bottom line is this car is a joy to drive and very happy with it so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brown's Ford Johnstown Slow Service
byon 07/13/2017
My appointment was at 9:00 AM. They told me my car would only be a few more minutes at 10:00 AM and then I had to wait until 10:50 AM and all I got was an oil change and tire rotation. You should not have to wait 2 hours for a simple task.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
3rd new car I got from Browns Ford
byon 07/03/2017
Dougie our salesman was very knowledgeable and patient and helped us from start to finish, the sales manager was great. Love our new car, very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
brown's ford johnstown, ny
byon 05/25/2017
Our experience with the staff at brown's ford Johnstown, NY was great They were friendly, informative, and very knowledgeable , Our transaction with them was very smooth and satisfying
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
very good
byon 10/05/2016
I let no one but Browns Ford touch my car . Oil changes ,new tires , etc . It goes in their shop . The time for certain things for service seems to be excessive , but, I guess they just what to make sure its done right .Very helpful and courteous service staff .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
6,000 mi. service
byon 09/25/2016
timely and satisfactory done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 06/29/2016
Visiting your dealership is always a great experience! Keep up the great customer care you are well known for!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
first service on new f-150
byon 06/21/2016
First time, I found Brown better than a couple of other Ford dealers I have been to since moving to the Adirondacks almost 3 years ago.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
happy with service
byon 05/06/2016
happy with service and with tech finding missing clamp that was causing the exhaust noise. disappointed that maintenance light was not reset. also, as happened with last service scheduled online, received notification that I missed my appointment even though I was there for this and the previous appointment. Mentioned this the last time it happened, so did not expect it to happen again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
service
byon 03/26/2016
Had my car in on Friday for service. Treated very nice by service people as usual and all work was done as requested. Picked up car and paid bill. Car was clean. Next day I received a not so nice email from you saying that I missed my appointment and you did not like the fact that I took a spot that could have been used by one of your "valued" customers. This is the second one of these received. I have had my vehicle serviced there since it was new so I do not know how I fall on your customer list.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/14/2016
Staff was very polite and helpful, very knowledgeable, clean facility
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service
byon 02/06/2016
I leased a 2014 Ford Escape and I really like and enjoy the car. However, I would not lease again because of what has happened to the car and for what now I am responsible. The service has been good and finished quickly. The service staff is excellent answering my questions and providing good service with a smile.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
oil change
byon 01/21/2016
Everyone was pleasant and service was fast! would recommend to others
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Thank you Brittany & service staff!
byon 01/18/2016
2015 F-150 Staff was quick to address the problem . got me in & out quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My purchase
byon 12/04/2015
Several thing made this deal possible. First the f150 , I believe, is a quality truck. The new body material will hopefully allow me to keep this vecihile for years to come. The pricing inventives were excellent Dealing locally with a quality business like Browns. Test driving, multiple vehicles for a solid multiple days, was very important to the vehicle decision The sales rep and owners were very invested in finding he right truck to meet my specifications It's a really Nice (sweet) truck and Browns made it a good purchasing experience. Browns will be there to service my truck for any issue that I may have in the future
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/09/2015
The staff is always very helpful and polite and performed all the work I needed done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Good, Qucik Service
byon 08/27/2015
Staff was smiling, amiable and helpful. Service was good and was accomplished quickly. I was in and out - no problems at all!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Staff
byon 07/22/2015
We recently bought a 2015 Ford Escape from Brown's Ford Johnstown, NY. The service and staff at Brown's Ford are excellent. We are very pleased with our purchase. Thank you Brown's Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
