AutoWorld Kia

by FHDKLSJDF on 09/23/2017

LIES AND WASTED TIME - look elsewhere. I specifically called to verify a previously made deal, drove 1.5 hours to the dealership, and then was offered 5 thousand less in person. Complete waste of time and there were lots of shady statements about how 'key people' were not available. Definitely avoid - my experience makes me think that these positive reviews are fake.

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by Diane on 09/18/2017

I recently went with my daughter to look about a lease with Kia. Our sales representative was Joseph Rossetti. He was wonderful. We felt no pressure at all with him. He asked my daughter what She was looking for in a car and what she felt financially comfortable spending. The process was so easy. I would recommend Kia to family/friends and I would definitely have them go see Joe. He made sure we left there happy with our purchase. He is an excellent representation of the company.

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by Deanna on 09/18/2017

Came in to talk to someone about signing a new lease or buying out my current car. The sales associate Joseph Rossetti was extremely helpful and made the experience easy and hassle free. Very honest guy and not pushy at all. I told him what I was interested in if I leased a new car and my ideal payment and he made everythig I wanted happen. Very reasonable and didn't try to sell me on things that I had no interest in. My family wants to come back and work with Joseph now to turn their cars in and get new kias. The whole process was done very fast and efficient and didn't drag out. Joseph was very willing to work with what I wanted and what would be best for me. The ease of the entire process took all the stress away of deciding what to do. Joseph Rossetti made this an exceptionally positive experience for me and I plan to recommend him to everyone I know looking to get a new car.

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by BigMike on 09/14/2017

Scott was great !!! There was NO BS as crazy as it sounds it was the best car buying experiences I have ever had and I have bought over 10 cars from dealers in my life time. Also every one there was friendly would definitely go back. Still can't believe the deal I got !!! Everything they promised I got plus a great extended warranty 5 year 100,000 and still way under what I thought I was going to pay . Scott is the TOP DAWG there sorry Joe R. ....lol ....You Guys were great Thank you again for such a positive experience . I bought a used car from them and the Car was mint and the price was UNREAL .... Carafax on car was clean . I will be back let me know when the first Cadillac CT6 comes in . Thanks again SCOTT ... Hoping service department is just as good

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by Stacy on 08/10/2017

I went car shopping at Kia Auto World to look for a new vehicle. I was greeted by Joe Rossetti who made me feel very comfortable at the showroom. He guided me through the available cars to meet the needs I was looking for. I was in immediate need of a vehicle in which Joe was not only forthright in assisting my requirements but expeditious in getting me my 2017 Kia Optima. I have purchased many new vehicles in the past and I must say, this is by far 110% the best experience I have had!! If you are in need for a vehicle, JOE R. IS THE PERSON TO SEE!!! Stacy A.

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by Mark on 08/06/2017

Just purchased a preowned vehicle, the price was almost perfect, and Joseph Rossetti and the team at AutoWorld Kia worked with me to put me into my dream car. Coming in from out of state (Connecticut) to "see" the car and AutoWorld Kia made it happen, they're real and reasonable people; they understand customers have budgets and will get you into your dream car!

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by Steve on 07/17/2017

Ernesto and Ray were Great. Very easy to deal with. They were not pushy and they were very informative. We purchased a Kia Sportage in July of 2017. Ernesto knew his stuff! He answered any questions and concerns we had. He helped us with all the electronics and equipment in the car. We love the car! We would highly recommend this dealership.

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by Larry on 07/16/2017

Went to Kia autoworld in East Meadow. Great place, wonderful staff. Salesman Joe Rosetti is a cool guy. Very informative and always available. He made my entire car buying experience a breeze and stress free. Ray from finance was the best. Very resourceful. Would strongly recommend friends and family.

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by K5killnit on 05/31/2017

Went to Kia Autoworld and Sal, right from the start, made me feel comfortable and at home. He was knowledgeable, friendly, courteous and professional. He help me choose the car that was right for me and I couldn't be happier with my new Optima SXL. Thanks again Sal for making this experience painless I love my new car!

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by Chrraccuomo23 on 05/27/2017

We just bought a pre owned 2013 Kia Sorrento fully loaded through Adam Tepfer at Autoworld Kia in East Meadow, NY & we love it & everyone here at the Kia Dealership are awesome. I highly recommend this place & our dealer Adam who was extremely helpful in getting the perfect SUV for our family.

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by Eunice on 04/24/2017

Salvatore was a warm, helpful, knowledgeable salesman.

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by cglackin85 on 11/16/2016

DO NOT GO TO THIS DEALERSHIP!! I HAVE NEVER BEEN LIED TO SO MANY TIMES IN MY LIFE! I was so excited to buy my Kia Sorento back in April 2015 it had a third row, blue tooth and a backup camera things I have always wanted :) However, the minute I drove it off the lot it started giving problems. I had it precertified so I was happy I didn't have to pay to get the engine fixed, then the motor fixed because things were leaking oil but by the EIGHT visit for various and THE same problems I had enough. It went in twice for a length of about 20-30 days and this last time I brought it in was AUGUST 11, 2016 and it wasn't ready for pick up until OCTOBER 25, 2016!!! over TWO months they claimed the part they needed was on back order. I finally heard about something called the Lemon Law so I told the sales manager or whatever he is that I was going to use it because I didn't fell safe driving my two kids and one on the way in this anymore. He then did everything to try to get me not to file being so nice let me help work this out yadda yadda. WELL! I went into the Kia this past Saturday and he said look at some cars and we will work it where you can do an EVEN exchange so I was willing to look. We found a decent 2011 Ford Explorer on the lot and I was a bit disappointed because it didn't have a back up camera. Vinny the "nice" guy said "No problem, we want you to be happy! We will install it." I then said THANK YOU! and said three more times, we wont have to pay anything other than what we owe on our kia correct? We are doing an exchange. Vinny said, "absolutely, you can pick up this week and you will be all set. I will even put this warrantee on the Ford for you! " I walked out of there the happiest pregnant lady and even texted my friends and mom letting them know how much better and what decent people they were. WELL!!!! I receive a phone call Monday asking me to come in and sign some papers for the new loan since they were going to close out the other and pay off the $9,700 dollars that we owed on our kia and move that amount over to the Ford. NOPE! They got us in there and told us our payments for the Ford Explorer was going to be $245 / 76 months. I said ummm, we only pay $189 a month and have 54 months left. They said HMM, let me see what we can do then they came back out with $209 for 76 months and they would give me about $600 dollars for the payments I made while it was in the shop. After doing the calculations it was 15,700 or so dollars that they wanted us to pay for the ford explorer!!!! I said NO WAY I WANT TO SPEAK WITH VINNY! they guy said Vinny isn't here....well I called VINNY on his cell phone and he walked out from the back and DENIED everything he told me on SATURDAY!!!!! Denied it completely LIED to my husband and I and now wants us to take back the KIA that doesn't work. I am so happy that I talked to my Lawyer (uncle) and he said that we can file LEMON LAW!!! NEVER GO TO THIS DEALERSHIP! EVER!!!@!~!!!!!!!!

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by Mick718 on 06/09/2016

STAY AWAY FROM THIS DISHONEST, UNETHICAL, EXCUSE OF A DEALERSHIP!!!! My wife and I went there today looking to close a deal on a car. We have went to many many dealerships in our search for a car, and narrowed our search to a Kia Sorrento. We did our research on the car, and negotiated with other Kia dealerships. So at this point we were searching for the dealership that would give us the best price. We did not want to waste our time going somewhere that won't meet our specific budget, and we were not insulted when our budget wasnt metby other dealers because that's life, but we were highly insulted by this group of unethical [non-permissible content removed] who pulled a major bait and switch. When we called we spoke to 2 salespeople Greg, and Penny, and the manager Maria Flores. We were very very specific with our budget and the car we wanted, and how much we were willing to pay upfront. Our only request was please be transparent with us if you can't meet our budget, because we do not want to waste any more time visiting dealerships that will not meet our price. We are reasonable people and completely understand if someone can not make a deal with us we will walk away from the deal. The manager Maria Flores told us specifically that they can meet our price and we can come in to sign the paperwork and get the car. We live in Brooklyn and did not want to travel all the way to Long Island for no reason, so we called the next morning again and spoke to Maria to make it very clear our numbers and what was agreed upon. Further we were transparent with her and told her that we read the reviews online and you have a reputation of doing bait-and-switch on customers. So please tell us again if you will or will not be able to meet our price, her response was that was the old management we urrently do not work like that anymore and there will not be any bait and switch when you come in. So, both my wife and I's guts told us that they probably will do a bait-and-switch on us and we shouldn't waste our time however we believed Maria Flores and took the trip for close to two hours to Long Island due to very heavy rain. Once we got there all of a sudden we were met with a different salesman that we never spoke to before and Maria went into hiding in her office after initially greeting us. Then the salesman tells us that he sorry he can not meet our price. Our internal reaction was ohhhh helllll no, they are playing with the wrong customer today. So we can kindly we told him this was not what was agreed upon when we spoke to Maria so please go back and get the numbers that we agreed upon on the phone on paper. Then he came back with another story that he still can't meet our pricing and gave us a different number, and we told him we are not going to negotiate please get Maria here because we made it very clear to her what we were looking to do. After much back-and-forth with Maria, Greg and some other people, they came back with an offer which would meet our budget however with a very high upfront price that was not previously discussed. Again we did our research so we know the lingo that they would try to use to get over on us. They tried to hide the capitalization cost under the guise of taxes like we didn't know how much the taxes should be. FYI, capitalization cost is the dealership lingo of saying down payment, which we specifically told them we were not looking to make on this car. So I asked him about the up-front price that he's charging us and he tried to wiggle his way out of it and essentially I called him out on it. Then this guy had the audacity to tell us that he will give us a car that was used by the boss' wife for the price we want. Again, you must not think you're dealing with educated people, because why in the blue hell would I pay a lot of money for a car that is used by someone else, that I can get new at another dealership. At this point we are beyond angry, and insulted, so out of the many many dealerships we visited this was the first one that we had to raise our voice and express very loudly our displeasure with their customer service, theie lies, their dishonesty, unethical tactics and [non-permissible content removed] ways. I read all of the reviews on Yelp which gave me my apprehensions about this place, but I thought maybe we might be the one that they don't pull their bait-and-switch tactics with Since the manager agreed to our price. My advice to you is do not ignore my review nor everyone else's review on this page. This dealership in unethical dishonest and a [non-permissible content removed]. Do yourself a favor and take your business elsewhere to another dealership. P.S. we drove back home to Brooklyn and went to Plaza Kia where we closed the deal on a new Kia Sorrento that very same day. STAY AWAY AND RUN FROM THIS PLACE!!!!!!!!!!

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by cadillacpaul90 on 01/13/2016

I came to Autoworld kia to see if I could get out of my 2011 sorento and get into a new one with the help of Joe Rossetti sales the transition was very smooth he took the time and effort to make sure I was happy n pleased as a returning costumer. I highly recommend Auto World Kia as well as Joe Rossetti from sales to assist you.

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by Michelleo2015 on 01/06/2016

We had a great experience working with our salesmen Josh. He took the time to explain the Sorrento we were buying. Thought the finance manager and other staff was equally as helpful. Will definitely purchase our next car from them.

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by 2399 on 07/21/2015

Auto World Kia Charged us for Gap Insurance they never purchased for our two 2012 Sorentos. On 7/14/15 Help Me Howard paid Auto World an unexpected visit with camera rolling. When he stepped into the dealership managers, salesmen and staff ran out the back door through the service department. It was all caught on film. Howard Thompson was left standing alone in the showroom with no one to question. On 7/7/11 my wife and I purchased two 2012 Kia Sorentos from Auto World Kia in East Meadow. We were told we needed to buy Gap Insurance for both vehicles. We were charged $201 plus tax for each vehicle. The cost was included in our Kia Motors Finance loans. We had to pay interest on it with each payment. Our loans were for 72 months. The way this works is Auto World gets immediately reimbursed by Kia Motors Finance for the two $201 (plus tax fees) they charged us. We pay KMF principal and interest for the life of our loans with them. In April of 2015 my wife traded in her 2012 Sorento for a new 2016 Sorento at Auto World Kia. After Auto World paid off the balance on her trade in she was notified by Kia Motors Finance that she was due for a partial refund on her 2012 Gap Insurance. She was to contact the dealership to put in for her reimbursement. She contacted the dealership numerous times with no response. Finally they said she needed to speak with the head of Accounting. After a few weeks we got her on the phone. She said she needed to find our old records. In the meantime we found our gap contracts and called the Gapwise directly. Gapwise looked up her Vin # and told my wife Auto World never purchased the policy for her vehicle. We said we had one of their contracts in hand. They assured us Auto World never purchased it. While we had them on the phone we took out my gap policy and had Gapwise look up my Vin #. Again, they told us Auto World never purchased a policy for my vehicle either. Gapwise sent us a letter stating the gap insurance was never purchased. The representative told us over the phone they don’t even do business with Auto World. We called the owner of Auto World, Joe Catalano. We got his voicemail 2x and asked him to call us. We left numerous messages for the accountant at Auto World. We called Kia Motors Finance to let them know that we were being charged principal and interest on two policies that Auto World never purchased. Kia Motors Finance said they don’t get involved with that. We needed to straighten it out with the dealership, even though they were charging us for it each month. They did put us in contact with Kia Motors Consumer Affairs. They opened a case for us and said they would get back to us. They never did. After a month of every one running and hiding on us we left messages for them all that we were going to file a criminal complaint with the Nassau County District Attorney. Within 60 minutes we got a call from Mark, the General Manger of Auto World Kia. He apologized and said “he didn’t know how it happened but the policies were never purchased”. He offered to give my wife back her $201 and said Auto World would personally cover the gap on my vehicle. I told him that was ridiculous. We paid tax and 40 months of interest on hers. And we paid tax and continue to pay interest on mine. I also said now that my loan was paid down 4 years I no longer required gap since my loan balance was less than what the vehicle was worth. He got ticked off and said he was handing over to his attorney. He also wanted us to sign releases. We also finally got a call from Joe Catalano who claimed he was out of the country for a while and just got our messages. He said it was their policy to have us sign the release. I told him we don’t need to sign anything. Auto World needs to return our money with an apology. A day or two later I got a call from a Milton Grumwald. Auto World’s attorney. He said they would refund the $201 plus tax for each vehicle. And 40 months of interest for my wife’s. Plus 72 months interest for mine. But, we would hold the checks until we signed their releases. I’ve told him more than once we are not signing any release to get back money that was stolen from us. To this day they have refused to return our money on their two fraudulent contracts. The case is now with the Attorney General. I’m still paying KMF for a policy that was never purchased. Mike Ciranni 516-641-4165

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by Ihateautoworld on 06/07/2015

I needed to return a Kia Optima in 2 days as the lease was up. The original dealer, Giuffre Kia was out of business. I was told that they were indicted for fraud. I called Kia financial to ask where to return the car. They told me to take it to the most convenient dealer. I called Auto World and they told me they didn't have any room on the lot. I really couldn't care less. I needed to return a vehicle that belonged to Kia Motors and I wasn't about to pay late fees. I brought the car to them anyway, and they tried to strong arm me that unless I bought another car from them ( Which was highly overpriced), they wouldn't accept the car. Luckily I got the manager recorded on my I Phone telling me they wouldn't take the car in unless I bought a new one from them. I took the plates off the car and took the registration off the windshield so there was no doubt the car was staying there. Not until they realized I had recorded the interaction, did they agree to take the car and fill out the paperwork. I am now being charged for what I believe are bogus excessive wear charges, in which I have filed a NYS arbitration case. In my opinion, never ever buy a car from these people. They thought they had me. Who ever heard of capping a car at sticker price for a lease. The least they should have done was offered the $1000 loyalty rebate. The salesman was a joke. He had no idea what the cap cost was, the residual value or the money factor was. I warned them that I knew what I was doing and yet they thought they had me.The video is posted on youtube. In my opinion, find another dealer!

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by jesko1810 on 11/22/2014

I bought a lovely pre-owned Sportage. Unfortunately, when I began using it for my long commute to work, I found I wasn’t completely comfortable in the seat. My previous car had power seats but I never thought it was a necessity. However, in this stage of my life (50+), it turns out that I really do need a power seat. I brought home the car on a Tuesday night and called Ty, Autoworld Kia’s financial manager (and wizard!), on Thursday night in tears. He was frank with me that he was not sure what he would be able to do, but that he would try his best to get me into a different vehicle. It was not an easy process. I had already received my new registration and numerous calls had to be made to Albany to try to interrupt the title issuance process and secure other permissions. Ty doesn’t know I know this, but my salesman, David, told me that Ty was working on my problem on his day off. Now that is a serious commitment to customer service! I took a Sorento home as a loaner while the work continued. By Monday morning, Ty had successfully worked it out! I became the proud owner of the loaner Sorento, a beautiful LX with power seats! My original trade-in and downpayment were still applicable to the new contract which I consider myself so, so lucky that Ty worked that out for me. People who I tell this story to are amazed. They never heard of a dealer going out of their way like this to make a customer happy. I never thought I would be the person requiring special treatment! But when I did, I’m so glad I was at Autoworld Kia where they worked so hard to give me the special treatment that I needed in the situation. I will be forever grateful!

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by atz16 on 06/27/2014

Our salesman Dimitri was excellent . The car was ready in a few hrs. & he helped with bluetooth etc. & offered future help if needed. Cindy, who handled the financing was excellent. Organized, efficient & she didn't miss a beat. We loved the coffee bar & access to wifi and pcs if needed! Keep up the good work. We love the car!!

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by jacquelinex0 on 05/24/2014

Went into dealership and was helped by a salesman who gave me a fair car price. Spoke with finance and was able to get a contract written up which was explained to me COMPLETELY WRONG! Everything I questioned on the contract was given some sort of explanation that was misleading and I ended up signing for ***$10,000*** more than what the price I was told was. Not only that but the finance person also told me I was required to spend $2500 on an extended warranty which I was later told that was a LIE. Every time I went to the dealership or called to have this enormous fraudulent contract corrected I was ignored or put on hold or hung up on. I have tried everything and now I am stuck PAYING DOUBLE for a car that is worth 16,000. Very unhappy and would never recommend going here since they do not know how to follow up or correct their mistakes and until then I will continue to warn every single person I come across.

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by rosemary13 on 07/30/2013

In October 2012 we purchased a KIA Soul which we found to be the perfect fit for us -- two seniors. The salesperson worked very well with us and we were happy how easily everything went. We continue to love our KIA and have gone back to them for service which has been a good experience.

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