Burdick Chevrolet Buick GMC
Customer Reviews of Burdick Chevrolet Buick GMC
Fix it
byon 03/25/2024
Dave the service writer got me in the next day .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
timely service
byon 03/28/2015
arrived at 3pm needing a service & wiper blades. 1 hr later this was completed and after paying i was driving down the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First time buying new car great experience
byon 03/18/2015
Very friendly and helped me out with all the questions I had and all the models that I had in mind at looking at. Very respectful and in depth explanation of everything the vehicle features had and differences in models
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service !
byon 03/17/2015
All of the People that I encountered at your dealership were very courteous and friendly and very respectful from the service dept. and the drivers who picked me up and dropped me off to and from my place of employment. Service was just a great at the time Of purchase about a year prior, no Over-aggressive or pushy sale people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great Experience
byon 03/14/2015
Ray Straub spent more time with me than most salesman would have and hung in with me until we found the vehicle I purchased.This is the second vehicle we have purchased from Ray. He is very patient an does an excellent job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Excellence
byon 03/09/2015
Technical service and courtesy of personnel was excellent. We are a little concerned with the repeat nature of having to bring the car in for service (a GM issue - 2 faulty coil packs now), but Burdick service was both responsive and diligent in addressing the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Driver's Village Chevy
byon 03/04/2015
I was so happy with the service I received! It was my first time there for service and I was absolutely thrilled when I saw they washed my car! I had no idea that was part of the service they do there and it was a very nice added bonus! Thank you!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service department delivers exceptional service.
byon 02/19/2015
I went in for an oil change and inspection. The guy at the service desk said it would be close to 2 hours. They offered us a shuttle to wherever we wanted to go but decided to stay and check out the Cafe and the rest of the mall. The service took maybe an hour and they still said they were sorry for the wait. Exceptional service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Burdick GMC - a stress free car buying experience!
byon 02/12/2015
Chris Steele was fabulous! My first Terrain was totalled in an accident and we walked away from it with barely a scratch and I knew I wanted another Terrain. Chris made it so easy for me, it was stress free and I got exactly what I wanted. My second great experience with Chris and Burdick! He is wonderful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Experience at Drivers Village
byon 01/31/2015
My dealings with Chris Steele were above and beyond excellent. He was very informative, patient and helpful in my decision making. I always left our meetings feeling comfortable and never felt stressed. He is exceptional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Air Bag Connections
byon 01/27/2015
It took 4 trips to get this fixed. I'm not complaining about that because I know this was kind of technical. But, I thought the price was far to high for the work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Driver's village- Burdick Chevy
byon 01/22/2015
Phil was awesome and got me into a brand new lease that I could afford, and then Roy took over to show me how to use all the features. I drove out with a brand new vehicle the same day. the Service Dept was great as well. I was having a problem with my Saturn that I was giving my son, and they were able to get me right in and have it repaired by the end of the same day. Exceptional service! I will definitely recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Salesperson, But Price Was Not The Best
byon 01/21/2015
Chris Steele was an excellent salesperson; helpful, professional and knowledgeable. I like him a lot and felt bad not buying from him. I explained that I had purchased or leased five vehicles at Burdick and knew exactly what I wanted after doing a lot of research on-line. All my previous sales experiences were satisfactory and I really appreciate the service department. However, Burdick is a long ways from my home, in Cazenovia. I was interested in a Chevy Trax LTZ in a specific color which was not on the lot. There are two other Chevy dealers much closer to my home. I did not share any quotes with by any dealer with any other dealer, but the price I was quoted at Burdick was almost $2,000 higher than elsewhere. I bought at the lowest first quote. I'm not the kind of person that is comfortable making an offer while the salesperson goes back and forth with the manager. I just wanted the best price up front. Unfortunately, Burdick was not competitive on this purchase.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 01/18/2015
Everyone was very friendly and eager to help us. Our salesperson Pat was especially helpful and available whenever we needed assistance. I would highly recommend him to a family member or friend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A good experience!
byon 01/15/2015
Roy Heath could not have been more helpful in my leasing a new vehicle and I have already recommended him to friends of mine. He is a wonderful replacement for your last salesperson, Kelly. Please thank Roy for us !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Customer service
byon 12/27/2014
It was nice that Adam let me know my car would take longer than expected and hooked me up with a rental so I didn't have to sit there and wait any longer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yukon XL
byon 12/19/2014
There was an issue with GM delivering the car in a timely fashion the sales person and the manager did the best they could under the circumstances.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck Purchase
byon 12/19/2014
It was a great experience, the sales staff is very knowledgeable and helpful. They have responded to all my question in a timely manner, and made my sale experience very nice. David Shaw is a excellent person to represent your company.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Happy Customer
byon 11/14/2014
I real yam pleased with your dealership and service. I had great experience to this point. I did rate recommendation to others low because I don't make recommendations. I don't recommend doctors, lawyers, services, or anything.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer For Life!
byon 11/12/2014
Dave Sutter is a service writer in your Chevy/Buick service dept. In my 60 years of driving I have never been so pleased as I am with the care Dave Sutter has given me. I know every minute what is going on with my car, the service dept takes my car at the appointment time, and my car is ready when Dave says it will be. I had a complex electrical issue, which was accomplished by John Alpert. My car was going to have to stay overnight, but Dave got me a loaner so my wife could go to work the following morning. We only have the one car. Anyway, I'm telling everyone to go to D.V. for their service work. If everyone at Driver's Village is as professional, courteous and conscientious as Dave and John my friends will also be pleased. PS: Dave should be an instructor in Cutomer Service. If I was still with Xerox, I'd hire him away in a second.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Look elsewhere for trustworthy service
byon 11/05/2014
If your looking for a trustworthy service department, this isn't it. I brought my vehicle in for a power steering recall (#14116) and the steering is now much worse than when I brought it in. The steering wheel shakes even more than when I first brought the vehicle in (witnessed by a service writer) and the steering is so notchy that the vehicle cannot be driven in a straight line. This vehicle should have never been released to me in this condition and the service manager at Burdick Chevrolet could care less. He told the service writer that this wasn't part of the recall and that I would be charged for diagnostics. I would look elsewhere if your concerned about safety. I called Chevrolet Customer Relations and was given a case number. Time will tell if this vehicle is repaired.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Always A Satisfied Customer
byon 11/03/2014
Just stopped by to ask a question about one of the options on my Encore, the maintenance person noticed that I was overdue for inspection and took my vehicle right in. The wait was very brief, but my salesman took the time to stop by to see if all was well. Very good feeling relative to the service provided by your dealershipl
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments