Reliable Nissan

by Jlawmangarcia on 12/04/2017

Going on 3 weeks and my trade in still had not been paid off, yet the management says oh we're just waiting to get funded. I still don't have my 2nd key to my purchased car and the response from the dealer is we're working on it. Now I'll have to make another payment for a truck I don't have. Do NOT trade-in your vehicle here if you expect the dealer to pay the agreed terms of the sale. I'm nothing but disappointed with this dealership!!!!!

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by bcrock1 on 05/31/2017

To Adam Marazzo the GM of Reliable Nissan. Just sharing my personal experience from top to bottom. I was referred to this Nissan dealer by a colleague stating how much better an experience this would be compared to past experiences with Melloy. My wife purchased a car from your dealership after 4 hours of struggle to get everything straight. Car purchased and pleased with vehicle up to this point. Next day I had to come in and sign some paperwork as my wife went out of town. Took over 1 hour when I was told only 20 minutes or so. Probably took that long because I came in and was never greeted until 15 minutes or so. Surprising because I had my two small kids with me walking around. But I get it I wasn't the only customer and people get busy. Week later we were notified 2 days before my wife was heading back out of town again and they needed it signed before end of month. It was a power of attorney that they forgot to have either of us sign and needed to get signed prompt. Tough circumstance to manage because I am working around a military tight schedule and you are 35-40 minutes away. But I managed to come up again and this time was greeted. Got paperwork done in 35 minute and a nice peace offering of gas fill up that took another 20 minutes. Where my frustration begins to grow is the constant calls and text messages to my wife about redoing her survey to give a perfect score while we were then on vacation. So when we got back 10 days later I spoke with her salesman and told him that I disagreed with requiring a perfect score to get paid. And to basically provoke someone into it on a plea for a bonus is counterproductive to a survey used for process improvement. Felt that was a ridiculous process but obliged so salesman could attain his bonus (still disagree with needing a perfect score even when there were questions on the survey that didn't even apply to our experience...grading something with no merit). Since that time today is finally the time we got our license tag when we purchased the vehicle on 21 April 2017. Too long a process especially when no one would return her calls. Then another peace offering today for a gas fill up. Then they gave my wife the tags without screws. She was on her way home when she made a stop at a store 20 minutes away to discover she was not going to be able to put it on at home because a lack of screws. When she text her rep he told her they had screws there and she could come back again, but instead of driving back she asked if Autozone would have them. Which now is her purchase. Autozone did not have the right size but she drove to Melloy and they had screws and placed it on for her. In a nut shell the total experience was entirely not what the expectation was setup by my colleague. It was not worth a perfect score, and to end this way...we will no longer be coming out there for anything. We will deal with Melloy or someone else. Poor experience and will not be recommending you to anyone. I hope things change.

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by rec0101 on 10/26/2016

The customer is to be treated with professionalism and respect. Not the case at Reliable Nissan. The finance department needs to be educated on how to listen to customers, not dictate and push unwanted services.

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by Aida_Brooks on 01/12/2016

Just bought my brand new 2016 Nissan Frontier King Cab V6 4X4!!! and enjoying it. Huge thanks to KC, Huble and Amanda for doing an amazing job and being able to pull off an awesome deal for me. Here's to wishing the 3 of you and the entire Team at Reliable Nissan of Albuquerque a very Happy, Healthy and Prosperous New Year!.

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by espiwe1 on 11/03/2015

I purchased a vehicle from this dealership and was told everything was fine. I followed up several times over the next weeks to ensure there were no issues with the loan. This was a structured loan I understood that it would require additional bank approval, however the finance person ensured me that they would let me know immediately if there was any issues. I called the new bank about a week and half after I purchased the vehicle to determine my account number so I can make payments on my new loan. To my surprise I find out that I do not have an open loan. When I contacted the dealership, I was advised to bring in some paperwork (proof of residency and paystubs). I brought in the paperwork and was advised everything was good and I went about my day. After three weeks of trading in the vehicle I receive a call from my bank for the vehicle that I traded in. They advised me my payment was past due. At this point I escalated with the dealership, and they advised me I would need to go into the office to "resign paperwork". I arrive at the dealership only to be told they can't sell me the vehicle they originally signed a contract for. At this point I was furious and decided I didn't want to get another vehicle with this company as they obviously cannot follow through with contractual agreements. I met with the General Manager a few days later to voice my concerns, only to be told sorry, and offered two movie tickets. TWO MOVIE TICKETS WAS THE BEST THEY COULD DO AFTER THEY MADE ME LATE ON MY CAR PAYMENT AND BASICALLY BAITED AND SWITCHED ME ON VEHICLES. After yet another negative experience with their company I drove across the street and purchased another vehicle from another dealership. Everything was handled quickly and effectively. As the dealership ran a Carfax on my original vehicle, a new notice popped up stating that the vehicle's odometer was tampered with and reflecting a rollback. After reviewing the Carfax, we determined that the dealership incorrectly keyed the millage resulting in a false indicator on my Carfax report. Needless to say this was the worst experience I have ever had with a dealership. There attempts to make it right were too little, too late. I would not recommend this dealership to my worst enemy. Shop around folks, there are a ton of better dealerships who will be honest and follow through on their commitments.

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by Bbons on 07/04/2014

Just bought a car today from reliable and it was a great experience. They had great selection in stock, way better than the other dealership in town. We got a deal that we are really happy with. More than anything else we had a great customer service experience. Chris was an awesome sales person: knowledgable, polite, and personable. He never pressured and honored the online pricing we had found. Very happy with how we were treated and would recommend to anyone.

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by Augustine505 on 12/02/2013

Samantha was great. She was referred to me by a friend of mine and she didn't disappoint! She gave us a great price up front and she even delivered the vehicle to Las Cruces for us because we were unable to get to Albuquerque due to a family situation. All prices were what we agreed upon and there were no hidden charges/fees like some dealers try to sneak in there. I would recommend this dealer and specifically Samantha to anyone!

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by bohicabob on 10/31/2013

I bought a new 2014 NISSAN ALTAMA a few weeks ago and i love it, It has all the features i wanted, I dont like buying cars because its stressful but the sales people and finance person were helpful and not pushey

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by mrmanny1 on 09/17/2013

I was in the market for a nice, inexpensive used car. I inquired online about a used sentra and got a call from Eric within minutes. He was very helpful. When i went it they were very straight forward and worked with my needs and my budget. Overall it was a great experience and I got a car that I love. Definitely somewhere i recommend going.

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by thouse on 09/10/2013

I wanted to find a new off-road vehicle. I have been doing a lot of camping and hiking lately, and needed something with plenty of room and power and off-road capability. I looked at the main offering from Toyota and Honda but didn't like them much. I put in a request for info an the Nissan Xterra online and got a call after just a few minutes from Eric. He told me they had a few in stock. I set up an appointment to look at one. The Xerra is amazing! Lots of room, for people and stuff, lots of power, and they look sweet. After a short drive, on road and dirt roads I knew it was perfect. They got me a great deal, and i got a really good interest rate through my bank. Eric was very knowledgeable, and even told me that he drove an older Xterra that was still running strong. He made sure to mention all the cool features that are exclusive to the Xterra. It was a very pleasant experience and I am looking forward to lots of great camping and off roading.

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by sarahgnm on 09/10/2013

I was looking for a new, inexpensive, car to use on my long commute. I had looked at a few other places here in town but didn't get many answers to my questions and I felt like they didn't listen to me. I called and set up a time to come to Reliable and they were great! Right away they sat me down and asked some great questions to make sure they got all my concerns addressed. Then they pulled up a Versa. It was perfect! it was a really nice blue color, and had lots of nice things like power windows and locks and even the auxiliary port for my phone! We went for a drive and they explained all about the car in easy to understand terms and answered all my questions. We got back and they were very straight to the point with numbers and it was great because the car i drove and really liked was right in my budget! I love the car and will gladly go there for service too!

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by johnnylopez on 09/10/2013

My old car had just died, finally, and i had heard a lot about the new nissans. I called and talked to a nice guy who answered all my questions quickly and nicely. I went in and looked at the new Sentra. It was awesome! We went for a drive once we found the one that fit my needs. I was almost instantly sold. We sat down and they gave me a great price that fit right into my budget. The whole process was totally painless and quite enjoyable. I will gladly shop with them in the, very distant, future. This Sentra is awesome and I will keep it a long time.

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by richardg5 on 09/08/2013

I was looking at the new Altima online. I submitted for information and got a call from Reliable in about 5 minutes. I told them some of the features I was looking for and set up an appointment to go in. When i got there, they had a car pulled up ready to show me. They went over the features and we went for a test drive. While on the test drive they had someone appraise my trade in. When we got back we sat down and went over the numbers. There was no back and forth, they were very straight forward and upfront. It was a very easy process and I got a car that I love! I will gladly refer friends and family to call them when they need a new car.

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by AudioGuyABQ on 09/05/2013

I have purchased over 10 cars from dealers in my life, but I have never been to one like this. The salesman, Eric, knew almost everything about almost every car on the lot, standard features, options, everything! Great experience, I will definitely buy here again!

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by Vjohnson505 on 09/03/2013

I had been working with the OTHER Nissan dealer in town and left crying. The kept showing me numbers on a car I didn't want and when I asked to leave they kept bringing out different managers and wouldn't give me my keys back. We called Reliable Nissan and Johnathan W answered. He gave us an instant price that was $1500 lower on an Altima and it was the color I wanted. I would recommend these guys to everyone.

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by DesireeG on 06/19/2013

This was my first new car purchase and Adrian in the Internet Department made it easy and hassle-free. Even though my own credit union couldn't get me financed (my lack of credit) I took advantage of the Nissan Graduate Program and they got me a low rate and low payment on my new Altima! I would highly recommend them and Adrian in particular.

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by Jake23Mat on 06/17/2013

Recently graduated college, had done shopping at other dealerships. Nissan rated high in my books as a strong overall pick. The sales staff was not pushy and were upfront with me. Johnathan the internet sales manager helped me through the whole process. They got me approved through the college grad program and now I am enjoying my new Sentra!

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by Anon124 on 06/17/2013

Went in looking to buy a new or slightly used Nissan Versa. First of all the salesman all seem to be high school kids who are very unprofessional and clueless. We took the car we were looking for out on a test drive and we got pulled over 1 minute into it - as soon as we hit Coors, because they didn't put a dealer tag on it. We decided to still try to talk about a deal and they wanted to offer us $4000 less on our trade by trying to give us trade on a base model and not even the vehicle we had!! We went across town the next day and got a brand new Nissan, and an even nicer one, for less money and got exactly what our trade in was worth with NO issues!!! We will NEVER stop at this ridiculous dealership again!

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by JoyceWalker on 04/04/2013

This is my second vehicle I have purchased from Reliable Nissan and I couldn't be happier. They made the process easy and Malik was professional and efficient. I would recommend these guys to anyone!

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