Paul Miller Audi

Awarded 2014, 2015, 2016, 2017

Today 08:00 AM — 08:00 PM
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Customer Reviews of Paul Miller Audi

4.8
Overall Rating
(243)
Recommend: Yes (119) No (5)
Write a review: Sales | Service
sales Rating

Purchase of Audi 2018 Q5

by allstargame on 10/07/2017

It was the usual outstanding experience with Paul Miller Audi. We were treated with the utmost respect and curtesy. This is our 4th Audi from Paul Miller and we also had a Porsche from Paul Miller. The sales people and service people are always polite and go out of their way to be helpful. Always a very pleasurable experience dealing with Paul Miller Audi.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

243 Reviews
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service Rating

40 K service

by Jeffy1957 on 11/11/2017

Great service and a commitment to professionalism from John. Thank you

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great service

by customer05 on 11/08/2017

I feel confident driving my car during the next four months as the I trust the service consultant and Technician who said my car passed all the checks on "Know your Vehicle fitness inspection & Treatment Plan"

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Pre-payment for Paint coverage

by LoyalAudiOwner on 10/11/2017

I was sold by the finance - post sale department coverage for any paint chips. During my recent service , I asked to have a very small chip be painted per my contract, was informed that I am not covered for paint only non paint repairs. I am not happy with the over promise and under deliver. I plan to take this up with the person/group that sold me this $1,500 package at Paul Miller ..

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Purchase of Audi 2018 Q5

by allstargame on 10/07/2017

It was the usual outstanding experience with Paul Miller Audi. We were treated with the utmost respect and curtesy. This is our 4th Audi from Paul Miller and we also had a Porsche from Paul Miller. The sales people and service people are always polite and go out of their way to be helpful. Always a very pleasurable experience dealing with Paul Miller Audi.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

JOB Q5

by Jimaudi on 09/16/2017

Peter Wendell has taken fantastic care of us for over 15 years. He makes the process enjoyable and seamless. Wouldn't buy a car from anyone else.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Wedding Service

by Toinvent on 09/14/2017

My 2014 Audi A6 was used by our son and his bride to transport them from the church to their wedding reception. Before the wedding I had it completely detailed at Paul Miller Audi. They did an excellent job and the wedding transportation using my Audi worked out perfectly. Thanks!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

I love my A5 Cabriolet!

by HowardDHA on 09/12/2017

I have always loved the service at Paul Miller Audi, and have leased my last 4 cars from them with great satisfaction! Peter Wendell is tremendously knowledgeable, and made the buying experience extremely easy and hassle free. He asked what I needed in the car, and went out and found one with the exact color, assets and features that I needed. I recommend Paul Miller and Mr. Wendell without hesitation!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

10 Stars for Eric Rothbaum

by JillQ3 on 09/02/2017

Eric Rothbaum is by far the best salesman we have ever dealt with! This is our second Audi purchase with Paul Miller. He was friendly, personable, honest and very knowledgeable!!! We felt like we were working with an old friend. Eric went the extra mile to find us the car to meet our needs at the price we were looking to spend. I highly recommend Eric if you are interested in visiting Paul Miller Audi!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Peter Wendell and Purchase of 2018 Audi SQ5 3.0T quattro tiptronic

by lbwcwmwe on 08/31/2017

This is the third Audi that I have purchased new from Paul Miller Audi with Peter Wendell as my Sales Rep. Another excellent experience from start to finish. Peter is extremely knowledgeable about all his cars- the 2 hour tutorial on the car was a great help. Car was delivered as promised in spotless condition. He answered all of questions and we will be sure to call if we need a refresher on any of the things he showed us. I can highly recommend Peter to anyone who is interested in purchasing an Audi from Paul Miller.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Awesome!

by Vicky_HRM1 on 08/25/2017

Perfect and prompt ,Ysrael is great service rep. I rec'd the call first thing in the AM about the A6 that we dropped off over night. My 19 year old son walked in to pick up his car the same day and was very happy with customer service. Thumps up-Vicky Nimmolrat

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Recall

by Robertlov15 on 08/16/2017

Everything was done according to schedule and very satisfied

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Nice Job

by HappyMotorist9 on 08/14/2017

I came in without an appointment and they fixed my car in 2 hours. Thank you.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Very satisfied with the service and new car

by charlesdong on 08/13/2017

I am satisfied with the service and the car Paul Miller selected for me. I was impressed and very satisfied with the service of Ervis and he provided all the details of the car and was a great helpful.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Buying Experience

by Darktrader on 08/12/2017

As much as I hate by a new car because of the sales process I found that Paul Miller Audi always provides a very competitive pricing structure. This my second car I purchased from them. Sales staff - Don Cherry and Paul Cheng were very helpful and accommodating.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Lou is absolutely the best!

by CarolLeef on 08/08/2017

I used to dead taking a car for service. With Lou, I know without doubt that he is watching out for me as well as my wonderful vehicle. Because of Lou, and the service and company he represents, I will never even consider going elsewhere with my business. My sisters entire family feels this way also, leading me to buy my car from you as well. Thank you

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Poor service, poor communications

by Beth on 07/31/2017

Three strikes, I am done. That is the third horrible service experience at this dealership in a row. I spent 3.5 hours waiting for an oil change last week. My advisor informed me that the car was ready, but did I want the visor clip repaired? Sure, I said. I was the only customer remaining waiting in the service department. Well, one hour later, my advisor was nowhere to be found, all of the techs were at lunch and noone could find my car or the paperwork. It took 20 minutes to figure out what was going on, another 25 to get the car, wash it and finish the paperwork. After 1 hr and 40 minutes of waiting, I pulled away, highly dissatisfied...only to find no visor clip had been installed. I came right back in and expressed my concerns, and their reponse was to remove the charge for the clip and its installation. I received a promise to "make it right" by the end of the afternoon. That was 4 days ago...and I am still waiting to hear from someone. This was a systems failure - noone knew what was going on and I was the only customer onsite! Pretty appalling customer service, especially from a premium dealership. Can only imagine what it is like when busy.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Brand new service

by Wingbat7 on 07/21/2017

Purchased brand new A4. Two days later discovered a coolent leake under car. Called PM had car towed from my house to PM. They called a couple of hours later saying they fixed the leake and they would deliver the car the next day. Great service would surely recommend them.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? Yes

service Rating

Recall for SQ5

by jagman54 on 07/20/2017

Recall service performed efficiently.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Best service in North Jersey

by DaytonaS3 on 07/18/2017

I never write reviews but after spending two weekends car shopping, going dealership to dealership; the people at Paul Miller Audi were a breath of fresh air. Not once did I feel like I was trying to be sold anything. Very friendly people. Ended up leasing from them. Glad I did, love my new S3 and didn't have any "last minute surprises".

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Paul Miller Audi great service

by DrifterM4 on 07/11/2017

I'm never disappointed with Paul Miller Audi, they always do a great job in the service department.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Coast to Coast Service!

by Bodydrum on 07/08/2017

My sister in law, who lives in San Diego, wanted a specific 2018 Audi S4 Prestige but was getting the "run around" from her local dealers. I had previously dealt with Leighton Kuet at Paul Miller Audi in Parsippany, NJ so I reached out to him for help. Leighton has a "no-nonsense" approach that is easy to work with. He was able to accommodate our special circumstances and extraordinary requests necessary to complete this transaction. From the first phone call to delivery... he did it all within 7 days! He understood the sense of urgency and took us seriously with our unconventional requests. If you're looking for someone who is completely transparent, values your time, and is easy to deal with... then call Leighton at Paul Miller Audi and he will make it happen!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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Amenities
Complimentary Loaner Cars
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Complimentary Coffee
Cable Television
Collision Repair/Body Shop