Customer Reviews of Elite Acura
Ms. Bronetta Ojeniyi
byon 01/10/2024
I visited Elite Acura on January 5 to obtain my 3rd RDX lease. Scott Goldberg was my Salesman. During my visit I had a very positive experience. I love the layout of the property in the sales area and the service area. It is a very comfortable environment. You are always greeted by the manager which I love. Of course I love my RDX which has a number of standard additions for 2024 on the base model. They worked with me to keep my payment in a manageable range that was best for me. Scott is an exceptional sales person. I left Elite a very satisfied customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ms. Bronetta Ojeniyi
byon 01/10/2024
I visited Elite Acura on January 5 to obtain my 3rd RDX lease. Scott Goldberg was my Salesman. During my visit I had a very positive experience. I love the layout of the property in the sales area and the service area. It is a very comfortable environment. You are always greeted by the manager which I love. Of course I love my RDX which has a number of standard additions for 2024 on the base model. They worked with me to keep my payment in a manageable range that was best for me. Scott is an exceptional sales person. I left Elite a very satisfied customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change/brake fluid
byon 01/09/2024
I came in for an oil change and was in and out (1 1/2 hrs). This included a recommendation to change brake fluid. The reps at Elite Acura are always pretty friendly and extremely knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kameelah was GREAT
byon 01/05/2024
When I first walked in through the service station I initially made eye contact with Kameelah and she said, “hello.” A sales man interrupted our exchange and walked write in the middle of it and said, “hello, I’ll be with you as soon as I get back.” I was stunned at such a rude cut throat antic. Kameelah was very professional and said, “I will tag your car while you wait.” I followed her out and asked her a few questions about my coupon and the service I would be receiving. She answered all my questions with a smile. I also let her know that I saw what her coworker did. When I walked back in, I looked at the salesman who was rude and said, “Kameelah is taking care of me.” The salesman said, “yes, she is helping me today.” He was very delusional and so out of touch that he didn’t know he was out of line. He definitely needs customer service training. Kameelah checked my car in, kept me abreast of what was going on, and got me out quickly. I appreciated her patience and resilience while dealing with a rude coworker.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consumer of Acura
byon 01/03/2024
Gregory Kerney was very pleasant kept me advised of time frame what my automobile needed and price showed excellent consideration . Dorothy Cerasi
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer service
byon 12/30/2023
Customer service was beyond excellent! Very informative and kept me updating. Took longer than expected but it was such a good deal I’d expect it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Elite Acura
byon 12/22/2023
Always a great experience. Nice people to deal with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/21/2023
Very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor communication, repeated missed deadlines, and awful organization.
byon 12/20/2023
Firstly let me premise that the quality of the work done and the price was good. They matched another dealerships price to install accessories that were several $$ cheaper. The tech who did the installs appears to have done a great job. With that out of the way, first I brought the car in for service because my coolant reservoir was defective on my brand new car. They said it was backordered for 2 weeks and that the car wasn't safe to drive, but they didn't have any loaner cars so they said take it home but don't drive it. This was the first major grievance. A week later I was finally given a loaner. On the day before I the expected date of my car I called for an update after not hearing anything. This is the next issue. They literally couldn't confirm if the part was even ordered let alone when it would be in. I then asked about the accessories I ordered and they said 2 of the 3 were in, but that they weren't sure which one was missing and weren't sure when it was coming. The next day I got an automated text my car was done service. No one called me to tell me it was done or that the part had even come in. I called in for clarification and they said the car was done. I get there and car is sitting outside with none of the accessories installed that were supposed to be. They said oh crap sorry and we will get it done before end of day. End of day comes nothings been done. Then they said that the tech is off for the weekend so it will be done Monday. Monday comes and no update. I call multiple times and just get runaround. Then finally at like 430 they tell me it'll be done tonight so I head over and they're like yeah no we need until tomorrow when it is finally done and ready. Throughout the entire process communication has been awful. Simple yes or no questions not answered, 0 follow up or follow through oland promises broken repeatedly. I had to repeatedly show up just to get answers that were deeper than I don't know or we aren't sure.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Monica H.
byon 12/19/2023
Ryan was amazing!!! He did EVERYTHING he could to accommodate my needs. As always, I had a wonderful customer service experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TLX
byon 12/18/2023
Elite Acura was great at fixing my car on an emergency basis.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/18/2023
Very quick and efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/06/2023
Patrick was extremely helpful and got me in and out in no time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding service
byon 12/06/2023
I brought my car in for some brake issues. They were addressed immediately. The tech went over and beyond to make sure everything was good under my hood also. Ryan C was the advisor I had, he made sure I was in the loop through all this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Department
byon 12/05/2023
I’ve been a customer at Elite Acura since 2010 and their service department is world class. Always professional, knowledgeable and reliable. Highly recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 11/30/2023
Excellent communication, honest and upfront pricing, and knowledgeable staff. Best dealership service experience I’ve had.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/25/2023
Met with service guy Ryan and he was super courteous and patient with all my questions. Got my service rolling to minimize my wait time. Great customer care!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/23/2023
I came it for and oil change..I was the first time .I was in and in 30 min oil change and car washed.Thank you service for my Acura was great ...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change/Maintenance
byon 11/14/2023
I’ve dealt with pretty much the whole service team but I mostly go to Patrick because he’s AMAZING! Always honest never trying to have me doing extra things if it’s not necessarily needed. Gives his honest opinion, always pleasant. Always a pleasure 😊.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rodent damage!
byon 11/10/2023
Check engine light came on, Patrick and team diagnosed that rodents ate wiring harness. The team got me back on the road in no time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast Service
byon 11/08/2023
The oil change without an appointment was done very quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/03/2023
Always get done with what I need they also inspect the car and check everything
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We have a complete lineup of new and used cars for the Philadelphia, Atlantic City, Turnersville and Langhorne region, and our customer care continues long after you buy or lease a Acura - thanks to our dedicated car service and auto repair team. Elite Acura makes the process of securing Acura your next vehicle easy for you. Stop in and see what makes us different!
Perhaps the biggest reason so many drivers choose Elite Acura, serving Philadelphia, Atlantic City, Turnersville and Langhorne, is for the fact they know their search ends here. Couple our professional yet approachable staff with our vast new Acura lineup, featuring luxury models such as the ILX, MDX, RDX, TLX, and RLX among others; and you're destined to find exactly what you're looking for. To explore our winning assortment first hand, visit Elite Acura at 538 Route 38 East, Maple Shade, New Jersey. And, remember you can always do some pre-buy research on new Acura models, online.
1 Comments