Robert Basil Buick GMC
Customer Reviews of Robert Basil Buick GMC
Power booster whine/Sierra 2500 HD
byon 12/21/2022
Mechanic BR, repaired a power brake booster whine problem that no one else could find. He rerouted the high pressure line that was touching the accumulator. The noise was happening since day one of buying the truck and drove me nuts for a year. Every mechanic at multiple dealerships told me it was “functioning normally”. BR found the problem and I am grateful for his follow through. Thanks again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Visit this morning
byon 01/28/2022
Great service this morning for my 2021 Buick Enclave. Everything perfect and timely! Jim
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Robert Basil Cadillac, Buick GMC
byon 01/14/2020
This is about my service at Robert Basil GMC in Orchard Park, NY. From the initial sale to after-sales service, this is truly a five-star facility! The service department is always consistent, same great service every time. Jeff Powell and Jordan Chavier (might have misspelled that) are amazing assets to the dealer, as are the techs behind the scenes who I do not know, but who take exceptional care of my vehicles needs. Ashley Putnam is an awesome appointment coordinator, the three of them make the service dept what it is. HIGHLY recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Go elsewhere
byon 02/15/2019
They wanted $300 just to run a diagnostic test. Ummm, you can buy one of those for thirty bucks on Amazon. I got them to accept a hundred and fifty for the diagnosis but then they would not credit me towards the repair. Paid about $450 to have a fan sensor fixed. they couldn't even be bothered to run my car through the wash. This is the last time they'll get my business. And it wasn't the first time that I've had a bad experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Recall - 2018 Terrain
byon 11/02/2018
I had a recall on my 2018 Terrain regarding the rear brakes. It was taken care of promptly and I am very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dolores Fritsch
byon 08/12/2018
Oil change and tire rotation, I could not put my rear seat down due to the seat belt locked around it. That was not released
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
