Reliable Chevrolet New Mexico

by dgdimick on 07/13/2023

Buying a Chevy Colorado right now is painful, dealers are not able to get enough stock, yet Reliable got me just the Colorado I wanted.

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by Michael on 04/26/2023

At first online does have a price which was going to be perfect to hit my payment compared to the F150 2.7ltr at $51,000 and some change. So I took a day off work to be there at my 8:30 am appointment. and then when you go to the dealer there is a big surprise with the protection package and adds almost $3,000 dollars, which almost all that is done cheaper afterwards i mean really they only put the door handle protectors only on the two front doors, really. So that put the truck just a tad higher than the Ford. It was the surprise part that got me when the sales person showed me right before the test drive that additional cost which started the frustration, knowing now this will be difficult. While I was waiting for an offer on my 2022 Jeep I was looking at the truck and realize that the driver side door on the inside had a huge deep scratch like 8 inches long on the panel. That should have been found before I even started anything. I mean they had the truck sitting up front waiting for my appointment. So now I have to wait for it to come in and then have it installed and miss a little more time from work. Also to mention the front windows were not tinted and also have to have that done as well. Are they supposed to be done also before sale?? Do they not look over the vehicle prior to appointments?? After all that and all the back and forth which is expected WE MADE A DEAL that I went in and singed and all paperwork done, just to find out after a full day and a half I got a call that not to worry but they wanted a co signer. I should have had that all up front. Then Danny called and said we have the deal done to come in and sign. Well I went in and guess what, he wanted me to sign at a payment that was now $15.00 higher, of course I said no. I was already irritated that this is day 3 or 4 of having the truck and told Danny to just give my trade back. He did get a little attitude and said "Really, its only $15.00." I said "yeah its fine not like my jeep is old or anything it is also new." and then he said, " Fine we made a deal and I am eating enough already I will get it to the $590 or whatever it was." That was crap so I started calling back my ford dealer to set up with them, even though I wanted the chevy more, them at ford seemed to be better at the sales point and were fully willing to meet and beat this deal. After like an hour or so again this was just irritating and I told him fine if you can keep it at the $588 I will stay here. Funny the next day they had it done at the original deal real quick. The other thing is that upon signing the programs are a little shabby as far as extras. Just for oil changes she reduced it like 3 or 4 times even down to like 30 dollars a month just for services. I can do my own or even get it done cheaper than 360 dollars a year, that is crazy, most dealers have like for or five at least included. I just traded my 2022 Jeep Grand Cherokee L and I had upped my warranty for drive train to 8yr and 80,000. Also had the scratch and dent thing for 3 years and tires for a year, all for like 10 or 13 dollars a month. so what you all offer really is garbage. I'm not one to usually complain or let alone do a survey. This was the most frustrating and worst dealer experience I've had and I have bought a lot of cars at this point, like I said I took time off work and was there for almost 7hrs just for the first time there. I will not be back again to this dealership.

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by Optimusx1 on 07/26/2021

Sales person was very professional and came through on every promise. The salesman followed up several weeks later after we spoke for the first time to let me know A vehicle of interest was in for me to look at. Even though it wasn’t the trim we were looking for he took it upon himself to look at inventory to see if they were any available of our liking. We ended up getting a truck of our dreams down to the final signing everything was professional and on time.

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by Marilyn_Jones on 08/22/2019

I went to this dealership with the sole intent of purchasing a new vehicle, and with all the friendly help and courteous attitudes from all I can in contact with, I did just that. It was a lengthy transaction, but while I waited, I was offered water and snacks, Great job everyone.

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by Octavio on 04/19/2019

Great experience, no pressure, helpful and friendly.

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by Chrissy on 04/03/2019

This was an awesome experience and they got me in and out within just a few hours, not all day like other dealerships.

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by Roy on 12/26/2018

Everyone is very helpful and respectful with no hard sell. After I got my car, I had two technical questions which were quickly answered by the service department manager. My salesman arranged meetings with the service department manager which was very convenient for me.

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by Jessica on 11/29/2018

I truly had a good experience at Reliable. I called on one car from the internet and when I got my call back from the salesman Gary, he mentioned that he had an even better one in stock and saved the keys until we drove 129 miles to get there. It was like he knew exactly what I wanted and made sure I was happy with the car. I will highly recommbed any chance I get and specifically Gary or Sam in sales. They’re both extremely nice, real, and personable.

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by Jeannie on 11/18/2018

The staff was so helpful. They made the whole experience fast and friendly.

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by Muhana on 08/27/2018

I want to say they did a great job. I love when they always welcome you and ask you if you need water. I want to thank Zack the sales man and i want thank Tyler the sales manager and Ernesto. They did really give me a great deal buying my trade in and getting my new red chevy camaro ss. I definitely recommend Reliable chevrolet no one can bet their prices.

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by Robert on 08/01/2018

I've been purchasing vehicles from Reliable Chevrolet And This Deal Has been by far the easiest I've experienced. Thanks!

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by RatonRandy on 05/02/2018

Started the deal on the internet and finished in the showroom. Everyone was great to work with. I will get in touch with them when I need another new vehicle. I priced with 8 dealerships in NM and CO. Reliable had the best deal.

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by Raul_Moreno on 04/06/2018

Truly a no-nonsense approach to car buying. I drove 240 miles to purchase my new vehicle because it was worth it. Al Unser III is an exceptional and knowledgeable salesperson. Top-notch service dealership in every way! Thank you!!

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by Kscampbell on 02/08/2018

I hate shopping for a car and all the high pressure sales people but Reliable was a totally different experience. It was obvious that the goal of everyone we worked with from sales to financing was to get us the vehicle that best suited our needs for a fair price. We were able to test drive whatever we wanted. When we were debating on two different colors, the salesman brought two vehicles side by side of the colors we were looking at so that we could easily compare. They went out of their way to make sure we got exactly what we wanted. We were never pressured but allowed to take our time, get the information we needed and yes, allowed to compare to a Ford SUV we were looking at also. But when it came down to it, the Equinox fit our needs exactly and dealing with your dealership was a pleasure. We purchased the extended warranty and are confident because of how we have been treated so far that dealing with your service department will be a positive experience as well. Special thanks to Al Unser III and Marcel Garcia for their professional attitudes and just being fun to work with.

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by Staceyrg72 on 12/20/2017

We had a great experience with our sales rep Rick Wickens, he really worked hard for us and we really appreciated that.

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by carbo13 on 09/30/2017

My daughter loves her new Camaro! The buying experience was much more enjoyable than expected due to our sales rep, Patricia Charles. She is professional, knowledgeable and very personable. It made the whole experience a pleasure.

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by luceja1 on 08/31/2017

I went and was browsing through the trucks on the lot after seeing one I wanted online before they opened for the day. Frankie saw me and walked up to talk to me about the vehicle 30 mins before opening providing his card for if I were to return. I chose to return and he did a great job staying honest, fair and clear with wanting to do the right thing for me. We were able to make a deal. The only issue was with the service dept and detailing of the vehicle they did not seem to know how to communicate with each other and I ended up waiting 2 days to get the truck I bought. Frankie was able to provide the feedback and get me my vehicle as quickly as he could though. Thank you.

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by Lbrammeier on 07/22/2017

I didn't believe that you could buy a car without a high pressure salesman constantly pushing back. I told them what I wanted what I could pay and they did all the work. Yes we had to be patient but they made it work in my budget I realy enjoyed my salesman Asa Shaw and would send my mom to deal with him without hesitation.

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by Teacher36 on 12/22/2016

Answered all questions, helped with on star and other set up.

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by willislee on 11/22/2016

Purchase went smoothly. Many thanks to Raul!

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by Iromger on 11/20/2016

Mr. Smoker was great in helping me find what I wanted and worked with me.

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