Family Ford
Customer Reviews of Family Ford
New Ford Maverick
byon 01/16/2024
My purchase went along very smoothly and the whole team at Family Ford was very personable and effective in getting me on the road with my new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Ford Dealership in Northwest Jersey
byon 06/20/2017
Purchased a Ford Focus 2017 w/EcoBoost. I dealt with John in Sales and Fred in Finance and everything went smooth. They are the best! I have already recommended them! This dealership is on the ball. No bs. No hassles. Sharp! Whoever owns this company deserves to be acknowledged as one of the best dealerships I ever dealt with, and believe me, I have owned dozens of Fords in the past, and dealt with a few not so savvy dealerships. So I think I know a good one when I see it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Extremely Satisfied Customer
byon 06/15/2017
I recently had front and rear end body work done. Out of all the quotes I got, yours was the cheapest by a few dollars to several hundred. But, that was not my deciding factor. Craig and Robin went out of their way from quoting to completing the job. I felt secure letting Ford do the body work because of the excellent service I have always received from the maintenance department. They not only fixed the areas from the accident, but cleaned and polished the entire outside of the vehicle. Craig even touched up some chips made from rocks and painted the entire front bumper which was not expected. Needless to say I was thrilled. I was not charged one penny more than estimated. This gave me great peace of mind since a family member hit my SUV and didn't wan't to go through insurance. Family Ford just keeps exceeding my expectations in every way. They have a permanent customer through me. I can't thank Craig, Robin and the whole team involved in fixing my truck enough.. I hope the service personnel behind the scene hear the praise they deserve....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a pleasure to bring my Explorer for service
byon 06/14/2017
Always a pleasure bringing my explorer there for service. Prices are competitive, I receive reward dollars to use toward future services. Everyone working there very friendly and helpful, they take the time to explain your bill etc...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Family Ford lives up to the "Family" name
byon 06/14/2017
Rick was our sales representative. He was awesome. No pressure and easy going guy. We love our 2015 Ford Edge! Me and my wife were very impressed of the fact that the time was taken to fully detail the vehicle and fill up the tank! Dealers now adays don't do that too often and especially not with pre-owned vehicles. This experience was literally the best I have ever had at a car dealership!! Thank you so much Family Ford you truly stay true to the "Family" name.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I love my 2017 Fusion Titanium
byon 03/21/2017
Family Ford does treat you like Family. This is my second lease with them and they knew exactly who I was when I came in the door. I love Keith and Fred. Always exceeds my expectations. And the service department is very friendly and competent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fred Mundhenk is the best and the price/selection great
byon 11/23/2011
I cannot recall a better experience in the last 30 years at purchasing a new car. I never felt a bit of concern that I would not receive the best deal and I would be given the option of choosing the best car. Thank you again Fred Mundhenk of Family Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
King of the upsell
byon 07/02/2011
We've used this dealer ship since we bought our explorer and over the years my wife has gotten good at telling them no, just change the oil. They constantly try to upsell brake jobs, batteries, tires ... There have been times that the tires were bare and they pushed theirs to replace and even once when we bought from them when I forced them to match a price. Every other visit they ping us on the battery (car never had a battery issue since we bought it). They always push for their multi-point inspection but they missed metal on metal brakes last time around causing me to have a full front brake replacement 2K miles later, we had a tranny issue and they wouldn't take us for 4 days (bought a new car in that time, not a ford) when they did take us they never looked at the car, tried to sell us a rebuilt transmission and ultimately lost us as a customer. They do ok work but they are so high pressured with their add on sales and I don't trust that everything, heck anything that they fix actually needed fixing. If something is supposedly an issue ask for a second opinion.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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