Customer Reviews of Burns Honda
Professional experience.
byon 12/28/2023
had a fantastic experience with Ed Altman who helped us purchase our dream honda pilot 2024.From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. Ed’s professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my Honda pilot and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great buying experience...
byon 12/27/2018
Just bought our 3rd vehicle from Burns Honda. This was our 2nd time working with Sales Associate Ed Altman. Great experience both times. If I buy another Honda, I'll definitely return to Burns and hopefully work with Ed Altman again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellence service
byon 12/21/2018
Great sales service from one of sales person, his name Charlie Lim. I would recommend to every my family & friends to go to burns honda marlton NJ before going to other dealer honda. Tks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not excellent
byon 12/18/2018
My experience started by being emailed a quote with a very attractive price for the van I wanted to buy. At the dealer I was introduced to the salesman assigned to me based on the internet request for quote. I talked with him about my needs and he worked with me to determine the level of trim that would work for what I wanted in a van. The offer sheet was then presented-- it did not match the internet quote. When I brought this up it was explained to me that I didn't qualify for all of the discounts included in the quote (active military, recent college grad). This was disappointing but the price was lowered a bit after several back-and-forths with the manager. It was not lowered to the price of the original quote, but I expressed that I wanted the price to be down to the quoted price at least with my trade-in (I described the trade-in vehicle, mileage, condition, etc. and they noted the description). When I returned with the trade-in later that day, we began the appraisal process and completed more paperwork, and also looked at the van and some of the features. The appraisal sheet was offered to me. The offer was, to put it mildly, insulting. At this point I had been there about 4 hours-- if I hadn't already invested so much time, I would have walked away. I insisted on a higher value for the trade-in and was given a slightly higher value. I accepted the offer at this point. The van that was originally offered to me was "new" but had 140+ miles on it-- from test drives, or something else, I was told-- this van mysteriously had an issue with a window screen, and so I was given a van with 6 miles on it instead-- I wonder, would Burns have sold me a "new" van with 140+ miles on it? I then moved to the financial office and completed the finance work, then had a session with the salesman in the van to pair my phone, etc. I was left unsatisfied by Burns in this purchase-- from the beginning, I felt that the dealer was playing games with pricing. The quote that was presented to me was not a quote that they could honor, and at no point did they acknowledge that it was odd to give such a quote, nor did they do something in response. The trade-in process was completely embarrassing and insulting, and when I mentioned in the pricing discussion that I expected a certain amount on my trade-in-- detailing the condition and mileage at the time-- there was no indication that I could expect such a low offer; in fact, when I mentioned that I would need the price with the trade-in to be the price of the quote, I got nothing but head nods and a sense that we could make such a deal happen. All of this required close to 6 hours of time. Purchasing a new car is a lengthy process, but even compared to my previous experiences, 6 hours is excessive.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Beat Dealership Ever!
byon 07/07/2018
Ronn Lewis is simply amazing! Burns Honda is just a fantastic dealership and every other dealer should operate how they do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Honda Accord LX
byon 04/19/2018
Brian sold me my very first brand new car, a 2018 Honda Accord LX. The entire transaction from start to finish went very smooth. Brian was friendly and honest and helped me stay within my budget. He showed me all of the ins and outs of my new car, including the littlest details. I would definitely use Brian again for another purchase, no questions asked!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Burns Honda is one great dealership
byon 03/18/2018
Burns Honda is one great dealership. I recently purchased a 2018 Accord from Ronn Lewis. He did a great job, very patient and gave all his time to take care of us. The finance person provided a great service too. Sorry that I forgot his name. Together, they made the transaction easy. I would definitely buy another car from this dealership and certainly from Ronn.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
CRV Sale
byon 03/08/2018
First time buying a car for myself, they made the entire process pleasant. My family has been dealing with Burns Honda for a long time, always going back! Very helpful and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Positive experience
byon 02/26/2018
My husband and I just leased a brand new 2018 CRV from Frank Yedwabat at Burns Honda. Frank was very personable and helped make the experience an excellent one. He took time to answer all of our questions and was very professional. It has been about 2 months now and we are extremely happy with the new lease and want to say thanks to Frank and the Burns Honda team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bought a new car
byon 12/06/2017
Charlie made buying a new car very easy and quick helpful and knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mark Foley Salesperson
byon 11/25/2017
Buying a new car is usually extremely stressful. This was the 1st time that the process went smoothly. Mark was honest and gave me the best deal possible. He reviewed everything and was patient with all of my questions. We will always go to Mark for all of our car purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
If you want a great experience...choose Chris Kizee!!
byon 11/09/2017
Not often do you find yourself writing about a great experience at a car dealership. Typically its a long drawn out process of back and forth with a pushy sales person and manager trying to sell you something that you don't want or, worst yet, don't even bother to listen to what you actually need. Not the case here!! Chris was a phenomenal sales person who treated my son and I like we were his best friends and took the time to explain every detail about the vehicle we were looking at. He never tried to upsale me on anything, but if I had questions about other features not available on the model I was looking at, he would find the right car and then let me test drive it to see if I wanted to spend the extra money on the extras. Within 3 hours, I had purchased a 2107 Honda Accord EX-L fully loaded with all of the sensing and navigation packages included. This is an amazing car and I'm so glad I went with it over an Acura! Bottom line....find Chris and you won't be disappointed!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 02/01/2017
Worked with Ron Marchesani to purchase my 2016 Honda CRV. Excellent salesperson. Down to earth and a no-pressure approach that I appreciated. Was very easy to work with. Also Nicole McNamee in financing who helped me breeze through the process. Thanks to both of you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/30/2016
Walked in to look at cars for my daughter. We were directed to Charlie Lim and everything sailed smoothly from there. The dealership was extremely busy and except for the wait to get into finance manager office and receive the new detailed car everything was top notch.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad Dealer
byon 08/29/2016
They are all the bad things said about car dealers rolled into one . They showed me one price and charged me way more. If you can afford to over pay for your car and like star bucks coffee this is the place for you . If you want a fair deal go somewhere else . Just look at there overhead and you know you have to overpay for them to afford it .Look for a dealer who will negotiate fairly on line . There is no reason why they can't give you a fair price on line . Burns will insist you go there for a price . then they will swindle you. I feel so taken by them that I will not buy another Honda . I suggest anyone who thinks they got a fair deal from Burns to look at your signed contracts . i'll bet a good percentage og you payed more then you were told . I was never one to rate anyplace that I have shopped , but i will find the time to let other people know how sleazy Burns is , from the top to the bottom ..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2 Comments
Followup after sale is excellent!
byon 09/29/2015
Ed Altman, my salesman, keeps in touch with me to help with little matters like answering my questions about different car matters, re pairing the car to my new cell phone, etc. He is still extremely helpful, even though I bought my car from Burns in Marlton about 2.5 years ago. I still take most of my service there, even though it is not that close to home. They are good people over there, in sales and service!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Went to Jersey
byon 06/05/2015
I was shopping on line for a vehicle because I had received my 4th recall in 11 months on the car I owned. I saw a Honda Crosstour at Burns and went to check the vehicle. John in sales was a pleasure to deal with. Rick is the Manager at the dealership and both showed the most patience and professional approach I have ever had buying or in my 14 years in working at a dealership I can recall experiencing. If you want a pleasant experience and get value for your money, Go to the Burns Organization. The dealership is 5 minutes over the Walt Whitman Bridge and the whole process couldn't have been better.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Dealer Ever!
byon 11/12/2014
I just purchased my 3rd car from Burns. They are totally committed to their customers. I will never buy a Honda anywhere else!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best in the world!
byon 08/19/2014
I just purchased my second Honda Fit from Burns Honda and it was such a wonderful experience. From Reception to Sales to Finance to Service, I would recommend Burns and their entire staff to anyone who's looking for a Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Salesperson Experience!
byon 07/24/2014
Working with my salesperson (Bob L) was great. He was thorough, not pushy, and professional. We would definitely recommend him to others and we hope to return to work with him in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 07/23/2014
Ed A made leasing a car easy. He got us the price we were comfortable with and was very friendly & helpful. He explained all the features of the car & even set up my phone and audio preferences. Bill B was very helpful as well in explaining available extra warranties. He too was a pleasure to work with. Dealership is clean.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
repair071114
byon 07/14/2014
I was squeezed in for service without an appt. on what was an obviously very busy day. The one year warranty was honored to evaluate the AC system and fix it. It is "COOL!" Thanks for the ride home and back. Both drivers were courteous and quick. I'll be back for future service. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
When you bring your business to Burns Honda, you can rely on receiving honest, respectful service no matter what you're visiting for. We want to make you feel right at home so that you come back time and time again. With over 40 years of consistent ownership and a deep commitment to the community, we know a thing or two about assisting the New Jersey-area patrons we serve. Some customers have come back to buy five, 10, 20 or even 30 cars from us, so it's clear to see that our staff enjoys building long-lasting relationships with those in our community.
We do so by being there for our customers every step of the way during vehicle ownership; whenever your vehicle is in need of maintenance, you can trust the experts at our Honda service center serving Cherry Hill. When planning out your car-buying or -servicing experience, we hope you choose Burns Honda for all your automotive needs.
1 Comments