Fette Ford
Customer Reviews of Fette Ford
They don’t care after your purchase
byon 08/05/2023
Don’t ask for help after your purchase , they will ignore you
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fette Ford
byon 03/09/2023
the staff was very friendly, and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 01/30/2023
She was very sweet and pleasant experience...explained things in details and was very accurate....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional and Fair
byon 11/22/2022
I have only one concern. Fette needs to improve their communication with the customer. That being said first and foremost the service manager Steve was a consummate professional and I am genuinely impressed with his attention and concern for his customers. This is a very very busy service department and the work done on my truck exceeded my expectations. I want to give a five star rating but I also hope they read this and work to improve communication. That being said I am very satisfied with Fette.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/19/2022
I was very happy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 12/24/2021
Great service and excellent communications throughout the process
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repair on Ford Focus Transmission.
byon 11/02/2021
First appointment was bad. Second appointment was satisfactory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and efficient service!
byon 08/24/2021
Went in for an oil change got called maybe an hour and a half later on completion of the oil change. Would recommend servicing your vehicle here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast Service
byon 12/17/2020
Was taken care of for oil change in a timely manner. Great customer service and was given a list of items that needed immediate attention in future. Would recommend this service department to others.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/26/2019
Stress free
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
6 months of mistreatment and still not made right
byon 06/10/2018
Before I say anything, I need to say that we have loved our 2014 Ford Fusion Energi Titanium. While this is true, it stands in stark contrast and is colored by how we've been treated by Fette Ford. Fette entirely mishandled and delayed our warranty repair for over 8 weeks ending on Feb 10 and then failed until today(!) to make us whole. During our whole fiasco, I was lied to on several occasions, misled and strung along. A service manager was even fired due to the situation, but we have still not been made whole. We have an official customer service case and everything is well documented. Ford corporate has issued funds to Fette to cover our car payments and other expenses, but despite multiple attempts by me and by Ford corporate customer service, Fette can't seem to get around to sending us what we are due. I can't help but wonder what are they doing with our money It is clear to me that Fette Ford just doesn't care about the customer. I recommend avoiding this dealership at all cost.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
TERRIBLE EXPERIENCE
byon 08/31/2017
Where do we begin.. Non-existent car, non-existent part, or non-existent customer service? 1 year ago, I purchased a 2016 Ford Edge from this dealer and it has been a huge mistake. Initially, I liked driving my new car, until I had an adaptive steering wheel fault error message pop up, which resulted in throttle loss and almost caused me to crash the vehicle with my pregnant girlfriend and friend inside. Mind you, the car only has 5000 miles at this time. It only gets worse upon bringing the car into the dealer. Here i was met by an unfriendly service writer, who was horrible at contacting me back to give any information on my vehicle (until i contacted a corporate customer service manager). I hate doing it but I had to call them and hunt them down every other day just to find out about the car. Well, here's the next problem. Nothing was being done!!! Apparently they lie to customers because the part went from being in transit the first week to being delayed the second week and the third week it just totally fell off of the face of the earth and is now back ordered (c'mon ford..) . Come to find out they do not provide courtesy cars. Two weeks in they give me a shoddy hertz rental (which I have to pay $15 a day on?!?) after demanding one. Keeping the story short, it has been a month since I dropped my vehicle off and there's still no part, no car, no nothing. This is a brand new car I put a lump sum of down payment on and have a monthly payment to give. Do they care? I think not, however let one of us miss a monthly payment because we can't get to work and see how they treat you. I have even contacted corporate and well let's just say that hasn't gotten me far. This whole thing rubbed me the wrong way and I can't wait to get out of this whole ordeal. It's a shame people have to go through something like this. I have honestly been way more patient than most people would have been. This whole experience has been horrible from the beginning and it hasn't even ended. Enough is enough. Please do yourself a favor and put in some research on better dealers. I will never deal with Ford or this dealership again!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
service department
byon 12/07/2012
I cannot review sales as I only dealt with one guy and he is no longer there but the service department is EXCELLENT. I had a huge problem and they did what I asked and replaced the wearing battery covered under warranty. I love the car and they maintain it properly in a great timeframe and did excellent work. The service dept is staffed with first rate mechanics who are polite, knowledgable and fair. I would reccomend them as I typically hate dealership mechanics and have my own personal mechanic but for Ford Technology and Ford cars the service department is A number 1 , HONEST and do superior work. I like this dealership because of the great service dept. alone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
