Mall Chevrolet
Customer Reviews of Mall Chevrolet
Worst experience ever at a dealership.
byon 04/30/2023
I wish you could give negative stars. The managers at Mall Chevy are not at all customer friendly. They just feed you line after line and get mad when you don't bite. I asked for a copy of my paperwork from when I purchased the car(only 2 years prior) and they told me they do not keep the paperwork there, you have to go on line and request it, but could not help me do it. My issue is that when I purchased the car 2 years ago, they wanted me to buy an Xtra warranty, so I gave in and said yes, but if I am going to go that extra cost I should cover the car until I finish payments which was 6 years. My after market warranty paperwork says 6 years 120,000 miles. I was good with that thinking that is what I wanted. Now only 2 years and about 50,000 miles later, they say the time started back in 2017, not when I purchased the warranty in 2021. I asked everyone I spoke to there, with no answer from any of them how can the years and mileage be so out of whack. I've purchased about 10 cars, 5 new and 5 pre-owned and never heard of a warranty with such a drastic difference in year to mileage. I spoke with a few of these warranty places like(car sheild) and their yrs start when you purchase the warranty, but the mileage is what is on the vehicle. I never really thought twice about it but I remember when I was sitting in there waiting area on prior visits, I over heard 3 different times people with the same issue. I would recommend that you do what their own manager asked me to do"Go down the street to Barlows".
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mall Chevy Cherry Hill NJ
byon 07/13/2022
Paid for oil change and tire rotation. Tire rotation not done, notified dealership have not heard back
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Love this dealership!
byon 07/07/2022
My experience now and as always is wonderful! This dealership has the most friendly, and knowledgeable staff you can imagine. They take very good care of you from the moment you purchase until the moment you trade in. Once you’ve dealt with a dealership that has your best interest at heart you won’t want to visit another. 8 vehicles in and I’m still impressed with their operation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2012 Chevy Cruise
byon 12/05/2020
My daughters Cruise had a check engine light on. This locked out her automatic starter. I explained my daughter needed her car for work. They took care of it in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 06/24/2019
They do a good job in a timely matter
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What a nightmare!
byon 05/23/2019
I had my car in there for two days to find out why it was having trouble starting. Finally at 4:30 pm on the second day, with no call, I called and was told the battery needed to be replaced. I paid over $400, took the car home and the next time I went to start it, it is dead in the driveway right now, so they basically made it worse because at least before it was starting and now it is not. I do not know what I am going to do, it is after hours, my windows are down, nothing on the interior will shut off and it is supposed to rain tomorrow! I will be in contact in the morning, but am so disgusted because another time I took my car for service, as soon as I got home the same problem occurred again. After this problem with the car not starting is rectified, I will never be taking my car to Mall Chevy in Cherry Hill for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Horrible/Awful Service Department
byon 10/17/2018
The service department at Mall Chevy is by far the worst department I've ever dealt with. Horrible staff that aren't able to help you with your problem and will try to rip you off in every way possible. Avoid at all costs!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mall Chevy Service
byon 07/02/2017
Courteous and efficient. ANDY R. was able to get my impromptu visit for an oil change completed in a timely fashion. Mechanic(s) always leave interior spotless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Shop!
byon 02/26/2017
without wasting words - great work...great service....great attitude.....more thank enough for me............Ted C
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best Chevy Dealer that I've every deal with.
byon 07/31/2015
Mall Cheverolet is the best dealership that I ever been to. The staff in the service department are very caring to all my concerns that I may have,And go way out of their way to make sure that my visit is the best they can offer in a timely matter.The service managers are so knowable in their field of expertise alone with tips on how to maintain my vehicle so it stays in the best running position. They also keep me inform on any Onstar alerts that may need my attention. The sales dept are very honest in the pricing of the vehicle that I'm looking for. Thanks Mall Cheverolet your the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Dept.
byon 12/20/2013
The guys at the Service Dept. are always helpful and get things done right and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership all around
byon 05/31/2013
I've been to Mall Chevy on several occasions. Great group of people to work with!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Welcome to your Chevy dealership in Cherry Hill, Mall Chevrolet. We are the preferred dealer for New Jersey and Pennsylvania customers when it comes to new and used Chevrolet cars, trucks and SUVs. Located near the state border between NJ and PA at 75 Haddonfield Road, we provide Chevrolet sales and auto repair services to Marlton, Philadelphia and all of South Jersey. We are also the Mount Laurel Chevy dealership of choice. Visit us anytime from Monday to Thursday between 9AM and 9PM or Friday and Saturday from 9AM to 6PM. Mall Chevrolet is your trusted Chevrolet dealership in Cherry Hill and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our communit
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