Bonneville and Son Chrysler Dodge Jeep Ram

by EJ on 04/06/2021

As car buying experiences go, this one was easy. I didn't need a test drive, I called about the car I wanted, agreed on a price, made a deposit, and that was it. Or so I thought... After making my deposit, the salesman attempted to pressure me to come in and sign paperwork that day, requiring a second visit to the dealership to pick up the car. Even though I'd made a deposit he said, "well, we can't hold the car for you through the weekend, inventory is low." I told him fine and I'd happily just buy one someplace else. At that point he agreed. Victory for the buyer. The "delivery" experience was average and what's to be expected. The finance manager was awesome, no hard upsells. The vehicle was not completely ready as promised, despite about 4 days to get it set. What likely should have been 30-45 minutes in and out was closer to an hour and half. Wasted time taking a tour of their service center... walked through every single paper in the manual pack... you get the idea. Where the review gets good is AFTER I left. You see, car dealers have this sleezy way of mentioning the survey. It's their "report card." It's how "I'm graded." Oh and my favorite, "I hope I've earned high ratings." Essentially, they're tee'ing up the survey and begging for a good score. The next week I did receive the survey and noted that on a scale of one to ten, Jeep makes 7 as "Outstanding" and 10 as "Truly Exceptional." Now, I don't know about you, but I don't believe I've ever experienced "Truly Exceptional" in a car dealership let alone anywhere else. So I gave the dealer lots of 5's, 6's, and 7's thinking I was being pretty generous. And yes, I did mention that the delivery took too long and that I believed it was sketchy for the salesman to mention the survey, that I felt coached. I returned to the dealership about a week later to have a special coating added to my vehicle. When picking up my vehicle, out of nowhere, here comes the salesman. He said he needed me to sign something (which I honestly think was just an excuse to see me) at which point he essentially cornered me and in the public area of the service department, openly asked me why I rated him the way I did on a survey. "You really slammed me and I want to talk to you about it," he said. I explained that the last question of the survey asked if you'd like to speak with somebody further about your experience to which I answered, "no." That didn't seem good enough for him. I felt harrassed, let down, and in a way like my privacy had been violated. What right did he have to approach me about my feedback? Especially considering "7" is "Outstanding." Sorry dude... nothing about your car buying experience is "Outstanding" let alone "Truly Exceptional." I spoke to a GM following this incident. He apologized and was empathetic which I appreciated. That said, he did nothing else to make me feel like anything would truly change or to convince me to ever come back to the dealership, even for a simple oil change. So if you want a run of the mill car buying experience followed by the risk of verbal harrassment, Bonneville and Son is the dealership for you!

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by paullost on 07/30/2016

Be aware of Mr Rob Hemond, the finance manager, he breached a contract on the purchase and sale agreement and is now under investigation for false statements, you cannot trust this dealership, do yourself a favor and go elseware

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by bethmac1 on 06/11/2016

I had a great car buying experience with Dany and Rob! Thanks guys!

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by denisek2 on 06/05/2016

Never knew car shopping could be so stress free, until I went to Bonneville & Sons. Very nice and professional people. I told them what I was looking for...and my Grand Jeep Cherokee was pulled up to the front door. I knew I didn't need to look anymore. Left feeling like I got a good deal...and will recommend them to friends, relatives, and you! Ask for Tom or Matt :). Thanks guys...Denise K....Manchester, NH

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by newyorker10 on 05/21/2016

Just bought a 2015 VW Passat from this dealership and couldn't have been happier with the service I received. I came from out of state to puchase the car and received a great deal and top-notch service from Matt Chagnon at Bonneville!

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by cityshopper2 on 05/20/2016

Had a great experience with Matt in the process of purchasing a new vehicle. Matt showed great patience with answering our many questions and after several visits we knew that we had a great deal.

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by boucher89 on 04/19/2016

I absolutely love these guys! Bonneville and Son has been taking care of my family for a very long time. They are friendly, caring, efficent, and wanting to help! I want to say thank you Mike Raymond for all you do! You are an the man!! I also want to say thank you to Eleni for your help today as well! Sincerely, The Boucher Family.

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by DesireeS on 04/16/2016

Matt C is the best salesman, he listened to what I wanted and talked me through the features of the Jeep I wanted. I bought my new Jeep from him and will buy from him again! This was the easiest purchase. I cannot express how happy I am! The last time I purchased a new vehicle it seemed the finance part took forever, not at Bonneville and Sons....they were quick and simple. I felt like they value my time, which is an essential courtesy.

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by mahsully on 01/07/2016

After haggling via email with Bonneville and Sons and 3 other dealers, Bonneville and Sons gave me the best deal. Arrived at 4:30pm on New Years Eve, drove away with my new 2016 Wrang er at 6pm.

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by saldo97 on 12/21/2015

I've leased 5 vehicles from Bonneville and I've had a great experience each time. I stopped in this weekend and I left in about an hour with a new 2015 Jeep Grand Cherokee. They met my price the first time without any back and forth and I saved thousands. I would highly recommend going to Bonneville first. They always have a great selection, excellent staff and a fantastic service department. I'll definitely be back in 3 years for #6.

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