Customer Reviews of AutoNation Ford White Bear Lake
Michael
byon 03/24/2024
I can't possible suggest a way that could have made my experience better! I have purchased/leased several vehicles from AutoNation Ford... and will continue to go there for my automotive needs!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Never got my paperwork
byon 11/14/2023
I bought a car from Autonation and they delivered it without tags and without paperwork. The sale process was fine but they could not complete the transaction. I don't know what to do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Bad experience with a simple oil change
byon 11/13/2023
It took exactly two hours for an oil change, technicians "write" down all the checks, but they forgot to take off the "sign" from the dashboard about the change oil warning. It was advertised on the dealer web page when I made the appointment for the oil change service at $49.99, and with nothing else made for the service I paid $95.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
20,000 mile service
byon 11/12/2023
Awesome! Working with Pat Rawn and the staff (I'm not very good at remembering everyone's name) was timely and efficient. A pleasant experience, and they went the extra mile to take care of the small stuff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck recalls
byon 11/07/2023
Here we go i scheduled an appointment for October 26th so i dropped my truck off on the 25th they told me it would take one day well that never happened i did not get my truck back until Friday November 3rd, I am assuming since i did not have a loaner vehicle from them they truly figured there would no rush to get it completed, Oh they have 1 excuse over and over. I am only giving you 4 stars just since the advisor was so polite and nice otherwise i think it would be a 1 or a 2. I have been going to this dealership for years and the service is truly going down hill.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
2019 Grand Cherokee
byon 10/30/2023
My experience with Rich and Mitch was great. Rich went above and beyond to answer all the extensive questions I had about the car and mitch was very professional handling all the paper work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchasing a new vehicle
byon 10/28/2023
Rich A was our salesman. He was very patient with us, answered all our questions and spent time explaining every step of our purchase. He also spent time showing us how to operate all the bells & whistles our new vehicle has.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Edge
byon 10/27/2023
Troy provided excellent service by explaining the importance of the need to make an expensive repair that I didn’t know about until the technician found it. He was very reassuring that my car would be safer with the repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/27/2023
Our service experience with AutoNation was pleasant. Our Service Rep. Troy Reps was very detailed in explaining the process, timelines for completion, and what was wrong with our vehicle and what needed to be repaired. This vehicle is our daughters that we bought her for college. I asked Troy if he could push up the timeline for completion as we were currently renting another car for her to drive while her car was getting fixed. Troy understood the situation and was able to move us up 3 days ahead of schedule to accommodate our situation! While this is not Troy’s fault, we were disappointed that a loaner car was not available causing us to have to rent a car. The only other issue is again not AutoNations fault, but we are very unsatisfied and disappointed that this repair was so expensive, and that Ford would not cover the cost. The repairs needed on our Ford Focus are common among these vehicles and the problem with this vehicle is well known to ford and the public with recalls being issued and customer satisfaction programs being established, but to our disappointment, none of those were applied to our vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
5 star
byon 10/26/2023
Service was friendly and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 10/24/2023
Friendly and knowledgeable staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great communication and overall performance.
byon 10/18/2023
Worked with Chris in having our transmission replaced, went very well and Chris was very good about keeping us updated on what was going on. Will absolutely use them again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Had a Great Experience!
byon 10/12/2023
Had to bring car in for a n airbag recall on a 2009 Ford Edge. Kevin was my primary contact, and was exemplary in his can do attitude, honest and forthright, kind and respectful …the tech provided video of findings along with a detailed report and estimate of repairs needed and kept me notified throughout. This was my first experience with AutoNation Ford, and it was a good one. After providing details of issues having nothing to do with the airbag recall, the Team managed to squeeze in some time to do an underbody inspection as well as correcting some small things that needed tending to, and uncovered some serious tie rod and sway bar issues 😳😬💰!! Kevin kept me informed and provided every piece of intelligent information needed, and truly made me feel totally taken care of, not a common experience at a dealership, but greatly appreciated! The suspension work estimates were costly, but in line with industry standards for a dealership. I forwarded all the information I received from them to a personal friend who has his own shop, and who confirmed all of the information I was provided by AutoNation. I had my friend do the work, but going forward would indeed be comfortable bringing my vehicle in for service at AutoNation Ford WBL. Thank you Kevin Seebeck, any and all Tech’s involved …and whoever makes the popcorn!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service to replace seat belt
byon 10/09/2023
very good, was kept informed every step.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 10/07/2023
I brought my vehicle in for service and was in and out within 2 hours. My repair cost was less than expected and was completed faster than I thought.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service completed quickly
byon 10/07/2023
Was disappointed again when my car which I originally leased from this dealer and am now purchasing couldn't be found under my name or contact info. Have been promised everytime that it's been saved under my name. Was very pleased when my car was finished in less than 60 minutes after being told the estimated service time would be 90 minutes. They were also able to pull up my car under my contact info.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Informed
byon 10/06/2023
I am extremely satisfied with the service I received from Auto Nation in White Bear Lake. From the first phone call with Steve until I picked up my vehicle, I felt listened to and valued. Steve and the service tech kept me up to date.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change/tire rotation
byon 10/05/2023
Satisfied with experience. Was kept informed and given recommendations for filter replacements.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Garbage service all around
byon 10/03/2023
Terrible experience…the last time I had my vehicle serviced (because of prepaid service ckagewhich I’ll never do again)… it took over 6 months to get a rim and spare that the service tech said he forgot about, despite reminding g him both times I was in and upon several follow ucalls. This is rediculous, this site puts a blue strip asking, “Got a minute? Please rate us on Edmunds.” Except it covers the screen to write a review so you can’t see what your typing…. Unreal! [contact info removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great service
byon 10/03/2023
This was without a doubt the most pleasant truck buying experience we have ever had. Matt and Michael were very accommodating and attentive to any question or request we had. We will be back again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not yet made it worth my while
byon 10/03/2023
Due to staffing shortages it took 3 full days just to diagnose my vehicle. Check engine light was on. Dealer indicated items found and that the job was complete as check engine light no longer on. Paid bill, took truck home. The next day check engine light came back on. Paid $200 for diagnostic fee & diagnosis thus far has been incorrect.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/02/2023
Had oil changed tires rotated and the exterior detailed to get rid of road paint splatter. All was done and my Bronco looks great again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments