Carlson Toyota

Today 8:30 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM

Customer Reviews of Carlson Toyota

3.0
Overall Rating
(4)
Recommend: Yes (2) No (2)
Write a review: Sales | Service
sales Rating

Larry Cooley:

byKatherine_C.on 08/17/2017

This was our best car purchase experience thus far. Larry acted more in a consultant role than sales. He was personable & knowledgeable. We were immediately at ease and comfortable with the entire process. (no, we aren't related!)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
22 Reviews
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service Rating

poor service

byraqueljulikon 04/12/2018

We tried see if Toyota would be willing to pay for small damages incurred when the lane detection system didn't work, and I skimmed a curb. Toyota refused after a lot of waiting and back and fourth phonecalls. I was not contacted directly via my cell phone for communications. They called my father, and my work even after I called and told them to call my cell phone directly. Upon the final word of denial of service coverage, the "service manager" called me, finally at least on my cell phone, and demanded for me to bring the rental car back and take my car, still not repaired. He had no concern that there was a HOLE in the tire, and wanted me to drive it away like that. He tried to turn it around on me that "no one had signed for him to do the repairs" yet he did not even ask if I wanted them to repair it. He did not even have the inclination to provide me with a quote of what they would charge me to repair the damages, until after I asked. Then, I called the general manager to complain about this blatant disregard for safety. He was almost just as useless. I asked if there would be any documentation of my complaint, and he replied "Well, you're talking to me and I'll talk to him about it." That means absolutely nothing to an upset customer. How would I know that my complaint was followed through with? I am extremely disappointed with the "service" or lack thereof that I received from the "Managers" at the Coon Rapids site. I will never buy a vehicle from them again or recommend them to anyone.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Larry Cooley:

byKatherine_C.on 08/17/2017

This was our best car purchase experience thus far. Larry acted more in a consultant role than sales. He was personable & knowledgeable. We were immediately at ease and comfortable with the entire process. (no, we aren't related!)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Customer Service

byTaraon 07/24/2017

As a long standing 5 year customer of Carlson Toyota where they have gotten all my business for both vehicles. The last 2 service appointments have been below my expectations and have prompted me to switch dealerships to service my Sienna. First off the wait times on site for a standard oil change (with a scheduled apt) have been increasing. Last time I waited 3 hours in the dealership - I like most people have a job and this really impacts my day and no longer makes Carlson a viable place to do "quick lube" work. Second - Four weeks ago I spent $700 on getting my air conditioner fixed, which also took ALL DAY on a Saturday to complete. The air conditioner stopped working and due to the incredible wait times at Toyota I won't be able to sit at the dealer all day so I requested a loaner car so I could go to work. They couldn't confirm that it would be covered by Carlson if the repair was something different then the fix that was completed 4 weeks ago. Of course I wouldn't know that until I was at work with the car because just to diagnose it was going to be 60-90 minutes. I asked the service rep to ask their manager to cover it since I'm a loyal frequent customer and he said Jeff stuck with the original information that I'd have to cover the cost of the rental. As a customer I would THINK that the one thing a dealership would have would be plenty of cars for me to check out for the day that it doesn't make any sense that "lack of cars" would be any type of response. Do the service people ever talk to the sales people? Many dealers loan out newer cars as a sales tactic - maybe a concept that Carlson could deploy for loyal customers like myself. In short - the wait times at Carlson along with this type of non problem solving response will result in me switching to a different place to service my vehicle as well as I won't be purchasing any future vehicles at Carlson.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Sheila is the best!!

byGR_Curlerson 07/22/2017

We just drove home in our new 2017 RAV4 and couldn't wait to leave a review of Carlson Toyota and especially Sheila Pierson, our sales rep. As first-time Toyota buyers, we couldn't have asked for a better buying experience. Sheila was so fun to work with and helped us find the perfect vehicle for our needs. We were on a tight time schedule and needed our new vehicle to be prepped for delivery in just a day or two, including the addition of a remote starter. Thanks to Sheila and the folks in the installation area, our car was ready as promised and earlier than expected. It was a pressure-free buying experience from a knowledgeable staff. What more can a person ask for?? We'd definitely recommend this dealer, especially Sheila. You won't regret looking her up if you're interested in a new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Terrible experience

byunclematchuon 10/29/2016

Made an online appointment for 8 AM to have all new tires installed and aligned. Came in and they didn't have my appointment on record or the tires I ordered online. They're giving me slightly better tires for the same price but I've been here since 8 and it's now 11!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Absolutely Excellent Experience

byUsedToBeGMCguyon 09/07/2016

I recently purchased a new 2016 4Runner from Carlson Toyota and could not be more pleased with the experience. Our sales representative was very knowledgeable about the Toyota vehicle options and how much Carlson Toyota values its' customers. He walked us through all of the details of purchasing a great reliable vehicle from them and there were no surprises when it came time to buy. I will definitely be contacting Carlson Toyota for my next vehicle purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent service center

bymwatson2on 03/07/2015

Very friendly, courteous, and explained what needed to be done very thoroughly. Had the vehicle repaired quickly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Dealership

byskyflyer7474on 09/19/2014

We recently purchased a car and had an amazing experience. The dealership is top notch and a very relaxed environment. Everyone there was very friendly and helpful and made it a fun purchase. We look forward to doing business with Carlson in the future and telling our friends. Thanks a lot and we love our Toyota Highlander!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Worst dealership!!

byusedcamryon 09/15/2014

Me and my wife were shopping for Used Camry and went to this place to check out their inventory. The sales person- Jihan had no knowledge about the car. We asked her if Camrys have continuous vehicle transmission and she was stumbling, then she messaged someone and after getting the answer, she told us. It is okay if they do not know something about the car but she cared nothing about treating customers with respect. It was priced way too high compared to other dealers but as we liked the car, we tried to work a deal. She did not even show interest to work a deal. Later we tried to work with a manager and from discussing with the manager, we came to understand that this dealer is so worthless. The manager did not even bother to hear us, he told in an impolite manner that it is the final pricing for the car. We said treating customers impolitely gives no customer satisfaction for someone who is interested in buying from them for which he repeatedly said "I DO NOT CARE ABOUT CUSTOMER SATISFACTION". He repeatedly said he is not point blank but kept his conversation point blank. No way they are friendly and no wonder they have such a low rating. The car is still in their lot and it will unless they behave with respect.. Avoid this place !!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Very Unprofessional

byRAV_Owneron 09/13/2014

I got a phone quote of $79 to replace a wiring harness for a headlight on my Camry. I brought in the Camry & said I thought the headlight harness was bad, they said they would check it out. They called me and said it would be $160 to solder in a new connector. I'm thinking the damage was more serious than the harness, and said OK. When I got the vehicle home, I discovered that they had only replaced the connector at the headlight, a much easier task than replacing the entire harness that they had quoted. I also discovered that I had been mistakenly looking at the high beam when I originally tried to replace the bulb, and thought maybe it was just a bad bulb all along. This made sense with the ridiculous story that they told me. They said the bulb was good when I brought it in, but it just happened to burn out after they fixed the connector. They then claimed that low voltage from a bad connector damaged the bulb (ridiculous). Later they said they had offered to show me the original bad connector. This was also untrue, I went straight to the cashier to pick up my Camry. They repeatedly claimed they would check the call records and honor the original quote. After 5+ phone calls over a week, they still hadn't pulled the call records to honor the original quote. I told all this directly to the service manager. He said he would look into it and call me back. He never called me back.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Worst service ever

byNIraqon 05/11/2014

Brought my 4Runner in for brake service as there was a vibration coming from the front of the vehicle. They diagnosed it as warped rotors and replaced the front rotors. They insisted that I replace all 4 rotors because they claimed that the rear rotors were warped from the factory... Ok... 690 dollars later, and after their test drive they now tell me that the front calipers are bad and have destroyed the new front rotors they just put on, and were going to charge me for another set of rotors! I told them that was outrageous and I wanted new rotors put on since it was their fault due to a misdiagnosis. My service rep told me they would turn the rotors for free, but I insisted they replace them. After installing new rotors again, and now calipers, the bill is 1,200 dollars. I pay it, but I am pretty upset. I go out to my car and get in and there is a muddy foot print on my new floor mat, and a black scuff mark on the plastic cover next to the e-brake... I was so mad I just left. Now I have discovered that they did NOT replace my front rotors after they ruined them, they just turned them... Carlson Toyota service is sub-par, and they charge outrageous prices, even for a dealership!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Easy smooth process

bymnfordf150on 09/16/2013

Went in on a wednesday and had an appointment, was shown all of the features of the car and what each diferent level of model had and then went for a test drive. negotiated a fair deal that was almost spot on with the TMV price and the whoole process took about 3 hours including the credit ap. Went back the next day and took delivery of car after they detailed it and filled it up. Very thorough send off to esure I understood all of the features of the car. No hard sell on the warranty options with the finance guy and let me tell you there are about 40 different maintenance or protection packages. Credit ap was short and sweet for TFS. Salesmen was polite, friendly and attentive and the sales manager was even an OK guy. Best car buying experience I have had to date, would definitly buy another car her and I will be bringing my car her for regularly scheduled service in the future. They impressed me, give them a shot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

So Very Pleased with the Purchase .

byjimbo128on 08/04/2013

My wife and I were treated like royalty when we purchased her 2013 Rav 4. We traded in a 2008 Rav 4 on the new car. We were so pleased with the great attention given in helping us learn about the new vehicle. We have had nothing but great service when bringing her old car for oil changes and other service. No better car dealer in Minnesota as far as we are concerned. Jim & Gretchen Bjorklund

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Carlson Toyota Blows

bydontbuyhere4on 05/20/2013

By far the worst buying experience of my life! Bought a used truck from them and it had many major problems that were stated as in proper working condition under their inspection. They refused to take responsibility for their mistakes and now I'm out over $1000 in repairs. They kept the vehicle for 5 days before I had to call them, I spoke to at least 5 different people to get an answer. Their idea to help me was to quote "give me a good price if I would like to trade the truck in for something different." Carlson Toyota's motto reads, "Your gonna like it here! Its more than our motto, it's a guarantee."...I think not! Please, if you are reading this review, do NOT waste your hard earned money on [non-permissible content removed]. Also, the sales person Roger T. is a pushy, shiesty,[non-permissible content removed]. Buyer's Beware!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Hats off to all

bysammyt21on 07/06/2012

I have nothing but praise for Carlson Toyota employees. My experience was the best. I have purchased many vehicles at other dealerships and was never treated this well. Thanks for making my car buying experience fun.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

bybeth42on 07/02/2012

This is our second car from them and it was a smooth and easy buying experience. Everyone we dealt with was kind and freindly. When I went in a couple of days later I was greeted by name. I will definately buy from them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Horrible Customer Service

bygopher9on 01/15/2012

There is a difference between saying "We want you to walk out of here a satisfied customer, customer service is our number one priority" and actually following through with it. We purchased a used vehicle last month from Carlson, and had terrible customer service. The first test drive ended with the salesman saying, "park it in the back over there, unless you are going to buy it right now." Bold. We went in the next day, and the same salesman greeted us, and asked how he could help us. We said we'd like to look at the car again (we stated the color and model that we had driven with him in the back the day before). He asked, "Oh, okay, do you remember who helped you with that yesterday?" We said.....yes......you did. And he still didn't remember us. We liked the car, so after agreeing on a price, we made the purchase. The car was washed and ready to go. We got into the car and noticed that the gas tank was empty. I went in and asked the sales manager if they filled the gas tanks when people spend over $20,000 on a used car. He said, "no, we only fill the tank on a new car, why would we fill the tank on a used one?" Hmmm.....maybe for good customer service??? After going home, we noticed that our tabs expired in 30 days. After calling, we were told oh, yeah, they are on order, and we'll mail them to you as soon as they arrive. 2 weeks later, I had to call and ask, and we were told to come and pick them up, they would not be mailed out. It has been almost a month, and we've had ZERO follow up on our purchase. They have not called, emailed, or anything to see how things are going with the vehicle. Overall I am not impressed at all with the level of customer service that we received at Carlson Toyota. We would not recommend them, and would never purchase another vehicle from them again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bad experience at Carlson Toyota Coon Rapids

bymncarseekeron 08/10/2011

We looked at a pre-owned 2007 Corolla that was selling for $11999.00, the car had a crack along the whole lower half of the windshield, a 7" crack in the front bumper and various cosmetic scratchs, well it is used but we had to point out the crack in the windshield and said that it would have to be replaced, the saleman's response was that we could buy it and have our insurance pay for it! Unbelievable. They wouldn't come down on the price at all considering the damage until we left, they then offered to come down $300.00. I found a Honda Civic without any kind of problems and a free carfax at White Bear Accura, what a completely different (great) experience in comparison. They offered and replaced rotors after they told us there was a problem! Tip: shop around there are huge differences in quality of car, service and prices.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

This is the best dealership in the twin cities

byrebels58on 01/23/2011

This is the best dealership in the Twin Cities! I pulled up in front and this place has got to be the best looking dealership in town. it is truely state of the art. All the staff is friendly and helpful they had a great selection of cars and my salesperson was very helpful ( not pushy ) the price was fair and I met all the managers in parts and service before I left.Everyone that works there seems to enjoy their job and most of the employees have been working for the dealership a long time which is nice I feel like part of their family! I think if you are looking for a new or used car this is where you want to buy it ! Thanks Carlson Toyota I do like here !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Carlson Toyota smells like fruad

bytrenzstyleon 10/26/2009

After putting a $500 deposit on a currently out of stock vehicle at Carlson Toyota, I later found the same car at a different Toyota dealership. I signed no contract with Carlson Toyota but when I decide not to buy from them, they refuse to refund my $500 deposit. Even after filing a complaint with Toyota Consumer Relations and calling directly to the dealership, they refuse to explain why they were refusing (stealing) my refund. When I finally made contact with someone in finance they treated me with no respect by calling me names and saying I had to take them to court to get my $500 deposit back. It took two months and the help of The MN Attorney General before they I got my money back.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

My 2008 Tundra was damaged during oil change

byarlenpon 09/25/2009

After my oil change the person driving my truck out of service area drove into the door frame, hit the back door on passenger side and kept going half way down the box. They wanted to pound it out and fill the rest. I wanted it fixed right with new metal, it was not my fault he could not drive out with out hitting the door. They said the insurance adjuster was not showing up, it was almost 2 weeks when they said he was finally there, Then I had to threaten to get a lawyer before they said they would replace the panels. Then it took from the 9th of Sept to the 24th to get the truck repaired. First they told me the 21st, then the 22nd. Then on the 23rd they said they just had to buff and detail and it may be 3 hours on Thursday morning. I arrived there at 4 pm to pick it up and they just went to pick it up; I had to wait 1/2 hour. The truck looks nice but sure had to wait long enough, especially when they said they'd have it about a week; August 26th until September 24th was a long week.

  • Recommend this dealer? Yes

1 Comments

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