LaFontaine Chevrolet
Customer Reviews of LaFontaine Chevrolet
Not happy with LaFontaine Chevrolet in Dexter, Michigan.
byon 07/22/2022
The key faub on my 2018 Chevrolet Traxx hasn't worked for the last few months, but I've always been able to get into my car and start it via the old way in the 1980s, by putting the key in the key hole to unlock the door. Whoever runs Chevrolet now decided to activate the anti-theft deterrent on my 2018 Chevrolet Traxx last Saturday, and I couldn't start my car. I am grateful LaFontaine Chevrolet in Dexter, Michigan. I was just in your dealership a couple of months ago , and not one, I repeat not one of your service technicians said anything about needing to get my key faub fixed, even though it was very evident I needed a new key faub then. I am the primary caregiver for my 84 year old Father who has, Traumatic Brain Injury (TBI), 2 time Cancer survivor, chronic Diabetic, blood sepsis, we had to pay $3,000 for him last month for new hearing aids, and now he needs new diabetic shoes, he is prone to blood clots, and YOU GUYS think nothing of charging me $651.00 for something the original estimate was only $251.00. The actual amount is over $600.00, and the original estimate was $251.00. I make only $1,500 a month working 120 hours a week taking care of my sick Dad. It is very dirty what LaFontaine Chevrolet did to me. Very, very dirty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Oil Change
byon 06/05/2018
Everything went pretty well as expected. It just took a little longer than I thought.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/29/2018
Service and facility were amazing, the prices could be much more competitive, especially to replace the cabin filter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
amazing service
byon 09/09/2017
The best service we've had in years. It's good to have the customer first attitude in all dealings.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jason Barron
byon 08/02/2017
Once again Jason Barron in service took care of my vehicles needs. He's always accurate and reasonable in price and trustworthy when diagnosing my vehicles issues. I always look to him when my vehicles need attention. He's 5*
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Reliable
byon 07/24/2017
I take my car only to LaFontaine in Dexter. After trying other places, no one can measure up to them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/21/2017
It was free it was a brand new car there was no out of pocket expense.Dan Lafontaine was the best
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2nd oil change
byon 07/18/2017
Was out of state for 1st oil change. 2nd change was just performed. Very happy with service and staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Customer service, high price
byon 06/26/2017
I had great customer service. The price seemed rather high for the work they were doing. They did offer a $100 coupon off of my total invoice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance
byon 04/29/2017
I took my car in for an oil change and they found that a mouse had made a nest in the hepa filter so they replaced the filter and cleaned out the debris that was left behind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 03/07/2017
Jason always make sure that I get exception service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quality Customer Service!
byon 02/28/2017
Was able to make an appointment for the next day. I was greeted by Jason and Max in the service department when I pulled in and my car was worked on in a short period of time. Every aspect of service was outstanding! Jason was helpful from phone to finish with what services needed to be done thru going over them when completed. I always recommend Dexter LaFontaine to family and friends!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding and Very Professional Service
byon 02/14/2017
Well done LaFontaine Chevy Service Department, car rides like new again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pricing
byon 06/12/2016
What happened to the family deal of $19.95 for oil, filter and lube for repeat customers?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Exceptional Service
byon 04/23/2016
Fast friendly service. Nice environment, very clean service area. Very respectful staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change and tire rotation
byon 04/22/2016
Don't like my seat moved if they must they should move it back
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vehicle Maintance
byon 04/01/2016
I use this dealership for all my vehicle maintenance and purchases of new vehicles. I have been pleased with the work they have done on my vehicles, and have had no problems with the work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/15/2016
I have never had bad service at Lafontaine Chevy always PROFESSIONAL service and always on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our Go-To Dealership for our Malibu
byon 02/28/2016
When the car needed work, LaFontaine was the place to go. Scheduling was easy, the work was done in a timely manner, the report was thorough and all our questions about the car were answered in a way that helped us make decisions about what to do next.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent service
byon 02/17/2016
As usual, the service experience that I had was very good. Everything was explained in full and the wait time was minimal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/22/2016
Great Service asked for a 5.00 car wash and didn't have to pay for it Scott McGee your the best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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