Wareham Ford
Customer Reviews of Wareham Ford
Refused to perform safety recall tag causes fires
byon 01/22/2024
Review update after picking up truck from dealership. Wareham Ford had my F250 for over two weeks, to perform a electrical wiring repair of the engine wiring harness, and perform a full service Super Duty truck oil change and multi point inspection for $284.25. When the truck was picked up by my significant other as I was out of town, she made it halfway home and alerts started popping up on the display of a low tire pressure warning. It turns out all four tires had low enough air pressure to set off the Ford warning system alerting the driver. So while the tires were rotated during the oil change, nobody checked and adjusted the air pressures in the tires. Another issue was the oil drain plug needed replacement due to a slow leak, but this was not recommended. It was taken care of when I took truck back to the dealership after the holidays to complain about the air pressure situation. Third issue....BOTH windshield wipers were literally falling apart and needed replacement. Again nobody said anything as the truck obviously did not received the "multi point inspection" part of the full service super duty oil change that was was performed. I had to replace the wipers myself so no damage would be done to the windshield when they were activated automatically. FOURTH AND BIGGEST ISSUE...this truck has three NHTSA Safety Recalls open and at no point during Wareham Ford having possession of my vehicle for over two weeks, did anyone bring notice of these recalls to my attention. I became aware of these recalls when I received an auto text from another dealership back in Florida seeking to schedule the truck for the required safety related recall repairs outstanding on my truck, which moved me to contact Wareham Ford to inquire as to recall status. (See pic of text from Florida dealership below) When I spoke with the service manager, his excuse for the recall repair failures was due to Wareham Ford not having a "truck technician" available, and the repairs made to my truck which were over $1,146 were all performed by the "shop foreman", and he refused to perform the required recalls on my vehicle. Keep in mind, it's only a F250 pick up truck, not a huge F450 or F650 commercial vehicle...just a pick up truck. I now have to take my truck into Colonial Ford in Plymouth in two weeks to have what should have been repaired by Wareham Ford taken care of by another dealership. A total waste of my time due to Wareham Ford Failing to address these recalls while they had the truck. Disturbing and kinda scary, as not only did they fail to perform the required recall repairs, but they also failed to notify anyone of the required repairs and the importance of getting them taken care of by another Ford dealership as some of them are safety related. Had I not received this text from another Ford dealership about one of the safety recalls on my truck, I would have never known.
- Recommend this dealer? No
Ignored safety recall on my truck just because…
byon 01/22/2024
Review update after picking up truck from dealership. Wareham Ford had my F250 for over two weeks, to perform a electrical wiring repair of the engine wiring harness, and perform a full service Super Duty truck oil change and multi point inspection for $284.25. When the truck was picked up by my significant other as I was out of town, she made it halfway home and alerts started popping up on the display of a low tire pressure warning. It turns out all four tires had low enough air pressure to set off the Ford warning system alerting the driver. So while the tires were rotated during the oil change, nobody checked and adjusted the air pressures in the tires. Another issue was the oil drain plug needed replacement due to a slow leak, but this was not recommended. It was taken care of when I took truck back to the dealership after the holidays to complain about the air pressure situation. Third issue....BOTH windshield wipers were literally falling apart and needed replacement. Again nobody said anything as the truck obviously did not received the "multi point inspection" part of the full service super duty oil change that was was performed. I had to replace the wipers myself so no damage would be done to the windshield when they were activated automatically. FOURTH AND BIGGEST ISSUE...this truck has three NHTSA Safety Recalls open and at no point during Wareham Ford having possession of my vehicle for over two weeks, did anyone bring notice of these recalls to my attention. I became aware of these recalls when I received an auto text from another dealership back in Florida seeking to schedule the truck for the required safety related recall repairs outstanding on my truck, which moved me to contact Wareham Ford to inquire as to recall status. (See pic of text from Florida dealership below) When I spoke with the service manager, his excuse for the recall repair failures was due to Wareham Ford not having a "truck technician" available, and the repairs made to my truck which were over $1,146 were all performed by the "shop foreman", and he refused to perform the required recalls on my vehicle. Keep in mind, it's only a F250 pick up truck, not a huge F450 or F650 commercial vehicle...just a pick up truck. I now have to take my truck into Colonial Ford in Plymouth in two weeks to have what should have been repaired by Wareham Ford taken care of by another dealership. A total waste of my time due to Wareham Ford Failing to address these recalls while they had the truck. Disturbing and kinda scary, as not only did they fail to perform the required recall repairs, but they also failed to notify anyone of the required repairs and the importance of getting them taken care of by another Ford dealership as some of them are safety related. Had I not received this text from another Ford dealership about one of the safety recalls on my truck, I would have never known.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Steeringn problem corrected.
byon 08/10/2016
Wareham Ford correctly diagnosed and corrected issues I was having with the steering in my '08 F150.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service department.
byon 04/04/2016
Whareham Ford's service department is excellent, the service advisors are helpful and friendly and the technicians are thorough. Thanks whareham ford for you consistent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service done fast
byon 01/29/2016
We delivered my car have a steering problem corrected it was done the next day quickly and the end cost was the lesser of the possibilities quoted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
THE WORKS
byon 01/25/2016
good service, Very happy with the FREE Oil change. Very Happy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
mikes ride
byon 01/14/2016
In and out as usual. Well met when setting my apointment and service great as usual
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 09/23/2015
My husband has been telling me to change from another dealer to your service because you don't fluff up the bill. If I had gone to the other dealer, my bill would have been $300.00 to $500.00 I'm sure. The other dealer does not participate in Ford's owner advantage program either. Yesterday, I had the Works done on my car and I walked out paying zero because of my husband's points. That made my day! People who helped me were gracious and patient. Thank you for a great experience. I am definitely coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 07/05/2015
Wish I remember his name. Maybe Donald was exceptionally nice when I had my car checked for transmission. He was at service desk. Alway been weary of your place because I have never been given a nice welcome, but things were totally different!! A young employee also went out and spent time hooking up my bluetooth which I was trying to do for months with a happy smile. Congratulations, wonderful service. Will now come back to you. Hawley Bigelow+
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/24/2015
Service was excellent; car was returned clean and in great shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change/warranty work
byon 06/21/2015
Brought my 2013 F350 Super Duty in for oil change. Discovered a faulty EGR valve and replaced three days later. EGR covered under warranty. No issues. Purchased my Super Duty at Balise but next truck will be from Wareham. Good store and very convenient for me as we live on Martha's Vineyard. Jeff Carlson
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wareham Ford
byon 06/20/2015
Always provide great customer service, never any hidden fees. Always customers are their top priority. thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very pleased with Wareham Ford
byon 06/19/2015
My truck was taken in right away to get looked at some parts had to be ordered, got it back the next day. They go out their way to squeeze me in since I did not make an appointment and drove it in. Very pleased with Wareham Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
excellent service, as always
byon 06/18/2015
The service and staff at Wareham Ford is always exemplary. The staff are kind, courteous and knowledgable. I have brought many different vehicles to this dealership for service and they have never disappointed me. Service is done well and in a timely fashion. I could not be happier with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/11/2015
The service department is always smiling and helpful, answering any questions you have and when your vehicle is done they explain everything they did.I have no problem recommending Wareham Ford to anyonne!!!! Mr. Forrester <br><br<br><br><br><br><br><br>
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
car purchase
byon 06/04/2015
Scot Lopes was very knowledgeable, accommodating and friendly. Nice job !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wareham Ford sold me a lemon!
byon 09/29/2014
I bought a Used F150 with 25,000 miles which was Certified from Ford. I've had problems with this pile of crap since I bought it. It's now been in there shop 4 times for the same 2 problems and neither of them are fixed!! They refused to buy my truck back even though it is not exactly safe to drive and now I'm stuck, with a baby on the way, having to dish out $600 a month on a truck I won't be able to put my son in. I would steer clear of this place if you care about the safty of yourself or children.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Quick and Easy
byon 03/06/2009
I own two cars that I get serviced at Wareham Ford - Edge and Escape. Jeff Souza and his team are very knowledgeable, professional, fast and reliable. Always curtious. I always feel like I get honest advice from the service team.
- Recommend this dealer? Yes
