Metro West Subaru
Customer Reviews of Metro West Subaru
METROWEST SUBARU
byon 02/27/2024
Easy to book service date and time over the phone. Waited for my car while being serviced. It was the last of the prepaid services that I purchased when we bought the vehicle. First we were two months late and couple of thousand of miles over the suggested service interval when gettiing the service done but they comp it anyways. Inspection revealed rear brakes needed replacement so I had that done which added an hour to the wait time. Had my computer with me so it was no big deal. Been doing business with Metrowest Subaru for six years and would highly recommend for sales and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
JpN
byon 04/11/2023
Customer-friendly staff. Very responsive to my concerns. VIP attention. Mike Buono is my primary contact. He is outstanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Service
byon 02/28/2023
Metrowest Subaru does an amazing job of getting you in for service that is convenient for you. I go after work and they have the car ready the same night so that I don't have to worry about taking time off from work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular Service
byon 01/16/2023
Pleasant and timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ignition key getting stuck, change of assembly
byon 08/29/2022
Prompt and professional service, timely appointment. excellent after service advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best dealership around
byon 03/11/2019
Awesome dealership all the way around. Service, sales, friendliness, quality work and merchandise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Something extra?
byon 02/07/2019
Although my 2015 Legacy was out of warranty, Metrowest replaced my gas filler door unit at no cost to me. The door would no longer open and there had been company service bulletins outlining the problem and authorizing replacements, After initially declining to replace the unit, the dealership said it would do it at their cost. No hassle, although it most likely was in reality a warranty-covered repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outback
byon 02/04/2019
Sub-ordinary. We have usually been very satisfied with the service, but this was not good. We came in for 2 reasons. The first was re booting the electronics cause the dashboard had gone off line. That got taken care of. The second was to install a door strip that had fallen off. I was told you had the replacement strip but when I got there, you didn't have the strip in to do the work. So, it was a waste of a few hours for me. When I left, I was told you would order the strip and you would call when it came in. Never happened.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Metrowest Subaru
byon 12/13/2018
Took a 2017 Legacy in for routine (oil change/tire rotation etc). Took a little over an hour. They have secure wi-fi and a quiet room where one can work or surf the web that is a nice option to have, instead of watching Judge Judy or some other nonsense.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
12K service
byon 12/03/2018
I had an appt for the service, and it still took almost 2 hours, not sure why. Also after I got home, I noticed that they didn't replace the sticker for the oil change -- hope that doesn't mean they didn't do it. I prepaid for my services/oil changes when I bought the car, and worried about this...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First rate service
byon 10/25/2018
First ever service on my brand new Subaru and it was great. I was in and out in 30 minutes and was taken care right from the time I arrived.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad experience
byon 08/24/2018
Brand new car serviced for 3 weeks and returned with a dent
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Above and beyond service
byon 05/06/2016
Joe in the service department went above and beyond to ensure I had everything I needed. Not just excellent service, but kindness too. I will be telling everyone I know that if you want great service and to be treated well you should go to MetroWest Subaru
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments