Herb Connolly Chevrolet
Customer Reviews of Herb Connolly Chevrolet
Certified Pre-Owned? 12M Warranty, Service Bulletin NOT HONORED
byon 09/15/2019
This dealer lacks any type of customer care after the sale! Be warned. Bought a "Certified Pre- owned" Silverado with 12-month Bumper to Bumper warranty from them on August 30th, 2019 from John Gould. Upon pick up at dealership they noticed radio did not have the latest software version which limits functionality. The dealer offered to update and charge me 2 hours of labor. Wouldn't honor it under "Certified Pre-owned" certification, nor 12 month Bumper to Bumper Warranty. Did not honor Chevrolets own service bulletin 16-NA-042 that states this update would be applied upon delivery if requested.....Service bulletin also states that the update takes .4 hours vice the 2 hours they wanted to upcharge. Never going back, hopefully my local dealership isn't as shady.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Incorrect pricing
byon 09/27/2018
Flat out lied to me over the phone. Vehicle was priced at approximately $30,500, I asked if that was the no BS purchase price, I also explained that I had been mislead by other dealerships earlier this week, and they said yes that is the price. Once I sat down with a sales rep, 5 minutes into the conversation, they tacked on $3,000 due to some lease incentive. [non-permissible content removed], would never recommend them to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
My 2018 Chevy Trax
byon 08/01/2018
"Chevy Trax" Just bought a brand new Chevrolet Trax, love the car switched out of my old Toyota Rav4 and this car drives nice and I love the WiFi... Everyone at Herb Connolly was super nice and friendly especially my salesman Claudio Soares who really made sure I would get a good deal. Thank you so much for a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't waste your time
byon 03/30/2018
Short Story: They had my car for sale for 2+ months and did not have it even remotely ready for inspection. Inconvenienced me with broken promises and several long drives back and forth. Still waiting for the issue to be resolved and to get my car back more than a week after purchase. But here's the thing: They don't really care. They got their sale. They got their ridiculous $500 Doc Fee. I don't feel like they will treat you any differently, so do yourself a favor and avoid this dealership. Full Experience: I did my research and found value in a car at Herb Connolly Chevrolet. That was my first mistake. I was promised by the GM and salesperson that I could drive the car off the lot that day. I only asked because I am more than an hour away from the dealership. So I took the day off and got a ride to the dealership. 3 hours and loads of paper pass. No one is giving me an update, so I get in touch with a guy in the garage to ask how much longer. He seems surprised and calls in my salesman, Ed. Apparently, they knew the car wasn't going to be ready, but it hadn't been passed along to me. So they resolve the issue by renting a car for me through Enterprise. Apparently, they did not have a loaner on their own lot. A couple of days later, they call me in for the car. I have to skip a meeting that afternoon to go in. But it's not ready... Why did they even call me in?? They said they needed me to drive it 100-200 miles to clear the check engine readings. This means I have to drive it 100-200 miles without an inspection sticker. I'm irritated, but I deal with it. The trip to and from the dealership is nearly a hundred miles, so I'll just have my wife take it to work a couple times then drive it back. THEN they call and say they can't do the inspection for another 3-4 days because their "systems were updating". Give me a break... In that time, the check engine light turns on. Shocker. Murphy's Law. I call and let them know. They ask when I can come in, but I'm not skipping any more meetings for them. I finally found the time to make it in yesterday after making arrangements for someone to pick up my kids while my wife is working. They tell me they need to keep my car and give me ANOTHER loaner until mine is fixed. Which means I will have to go to Framingham AGAIN. This time they made a new promise: The car will be inspected and ready the next time I come in. I'm still having my doubts that it will be entirely ready. The loaner I get this time is a Chevrolet Cruze from their lot. It's a piece of junk. Dented, awful handling, and cramped. On top of that, they gave it to me with no gas. If you're going to inconvenience me with the drive back and forth a dozen times, at least pay for the gas. But here's the thing. They don't really care. They got another sale. They got their ridiculous $500 Doc Fee. I don't feel like they will treat you any differently, so do yourself a favor and avoid this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Experience
byon 09/09/2017
Overall great experience. Sale rep (Rod) was so easy going and fair. I exchanged some info before my vist, was there about 90 mins start to finish to buy car. Came back 2 days later to pick it up. No issues. Even finance was pleasant. Rod told me to text him with questions even when he wasn't working. Would definitely buy here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Purchase Experience
byon 06/07/2017
I just got my second lease vehicle from them. I got out of my chevy cruze and into a new chevy equinox! I'm so happy with the treatment from George Wells, all the sales managers and finance staff. I'll be sure to recommend them to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New car
byon 02/03/2017
Friendly and helped work out a good deal. Haven't used the service yet but I was told I get some free oil changes and you can get your car washed for free anytime which is great. Hope this is true.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy to do business
byon 01/27/2017
this is the first time I didn't experience the silly heggling and the sales person pretending to confer with the manager on best price. Our salesman Paul treated us with respect and was interested in learning what my driving needs instead of trying to shuff extras at me. It was a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Silverado 1500 LT Purchase
byon 10/31/2016
Working with George was a pleasure and he truly made the experience of buying a truck very easy and straightforward. I am not the type of person who enjoys shopping for a new truck and George cut to the chase and made it happen, all with giving me a great deal. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great People
byon 09/07/2016
I had a pleasant buying experience. The salesman was knowledgable and very nice. He went above and beyond showing me how the features worked and making sure they were connected before leaving the lot. He also made sure my phone connected and showed me how to use those features through the car as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Suburban lease
byon 07/11/2016
I can truly say that this was the best car buying experience I have had. Did not feel pressured at anytime during the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Diesel purchase
byon 06/06/2016
Even though I have owned several V8 pick up trucks, this was my first diesel truck purchase, also my first experience at Herb Connolly. The sales consultant was not only very knowledgeable but also very patient. I never felt pressured to make quick decision. I am very satisfied with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience at Herb Connolly
byon 06/02/2016
Paul Santoro was great to deal with as well as Herb Connolly as a dealership. I would definitely come back again. This is my 2nd time purchasing from Herb Connolly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best car buying experience i have had
byon 05/17/2016
Lou Bover was a great salesman, he was right to the point and honest. He did not play any of the typical car salesman games that i cant stand. Brian English in finance was exceptional as well, he was very informative with his warranty and gap insurance information.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Second time back
byon 05/07/2016
Very satisfactory purchase, again. Salesman offered me more for my trade-in than I hoped for. Ive purchased dozen vehicles in the past 6 years and that is a rarity. No pressure. Very friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
On Happy customer
byon 04/04/2016
Had been shopping around for a Chevrolet Trax. Went to Herb Connolly Chevrolet met Ed Collins Knew we were going to hit it off with the same last name He took excellent care of me and would recommend him to you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience
byon 10/31/2015
I had been to a number of dealerships and not really getting much help just a lot of pressure to buy . When I went to herb Connolly Chevrolet they were just great my saLesman Ed Collins answered all my questions and help me pick out my new curse.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great place to buy a new car
byon 10/28/2015
I had a great experience with this dealer. I purchased two new vehicles from this place with ease. no hassle or pressure and the made sure to get my the right car for me needs which ended up bring one they did not have in stock but they were able to get it for me within a few days. I highly recommend
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Avoid! They sold me a truck under an active safety recall!
byon 07/15/2015
I was sold a used truck on January 2. By February, the tailpipe and muffler fell off, the left front strut was blown, the rear differential housing was leaking, the power steering rack was leaking. The quote for repairs was $6,045. Then, I learned the truck was under an active frame recall because of a safety issue. In less than two months, I had it in for service 3 times, then it sat on the lot for the next three months while I waited for a new frame. When I finally got it back in June, the used car manager said they would replace the muffler and strut, but refused the remaining $3,400 worth of repairs because the 30 day warranty had passed. The used car manager said he knew nothing about the safety recall or the host of other problems with the truck when he sold it to me. This is either incompetence or negligence. Either way, I'm stuck with a truck I've driven for two out of the last six months that needs thousands of dollars of work. This is how Herb Connolly Chevrolet does business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
There is no other place to buy a car or truck
byon 04/14/2015
We have been customers of this dealership for over 20 years. We come back for the products, ease of doing business and honesty of everyone in the dealership. We have never gone wrong when our sales guy suggests a model or a set of specifications. Whether we lease or buy they always search out the best financing for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1st time I ever enjoyed buying a car
byon 02/04/2015
From start to finish the staff here was professional and friendly. There was no haggling or back and forth which was a breath of fresh air. I actually liked the buying experience for once in my life. Overall great place and I've already referred a friend to buy here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Herb Connolly Automotive Group has been serving the greater Boston area since 1918!
As one of America's oldest, continuously family owned automobile dealerships in the country, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience. For more information on the history of our store click here!
Our extensive inventory in Chevrolet makes the best brand and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic, and make it their job to ensure that car shopping with us is pleasant and enjoyable.
Herb Connolly is the Metro West's Chevy Dealer! We strive for excellent customer satisfaction with services like our complimentary two-way shuttle, free service rental cars, and a free wash and vacuum with every service visit!